Summary
Overview
Work History
Education
Skills
Languages
Languages
Personal Information
Timeline
Generic

Aziza Jbeli

Grand Baie,Mauritius

Summary

Je suis Gestionnaire CRM avec plus de 2ans d'expérience dans la gestion de projet CRM, Forte expertise en analyse de donnés, la création des automatisations et experte dans toute les fonctionnalités Hubpspot.

Overview

6
6
years of professional experience

Work History

CRM Manager (HUBSPOT) / Sales Operations

headhunting factory
Grand Baie, Mauritius
05.2024 - Current
  • Used change methodologies to increase sales and led projects for increased productivity.
  • Segmented customer database for targeted marketing activities.
  • Resolved customer complaints regarding sales and service.
  • Monitored and reported on CRM campaign performance, providing actionable insights for continuous improvement.
  • Implemented A/B testing on various CRM campaigns to optimize performance and increase conversion rates.
  • Analyzed customer data from various sources such as surveys, online reviews. to gain insights into their needs and preferences.
  • Managed GDPR compliance for all CRM activities, safeguarding customer data privacy.
  • Enhanced sales volume through skilled support to both new and inactive customers.
  • Streamlined lead management process, improving lead quality and conversion rates through CRM system.
  • Assisted in developing process improvements to optimize efficiency of all CRM operations.
  • Managed comprehensive CRM database ensuring accurate customer information and effective segmentation for targeted marketing campaigns.
  • Designed and implemented monitoring systems for automated processes.

ANALYSTE CRM

Saqara internationale
Tunis
08.2021 - 04.2024
  • Scraping new leads according to needs in several fields using various tools (Octoparse, Lusha, Sales Navigator, Phantombuster, etc.).
  • Provided support and guidance to colleagues to maintain a collaborative work environment.
  • Collection of needs from other teams, and proposal of solutions, plus planning and evaluation of implementation costs.
  • Briefing with other departments (sales, product, marketing) in order to carry out automation on HubSpot (workflows for sending release notes, prospecting emails, welcome emails, or task distribution workflows).
  • Regular monitoring of the relevance and quality of the systems in place and bug correction for workflows and other automation tools (MAKE, ZAPIER)
  • Creation of automations via Make or Zapier
  • Data enrichment thanks to the automation I create
  • Understand and audit data quality in Hubspot
  • Analyze data (turnover, data quality, activity monitoring, marketing stats, email opening rates) on Hubspot with the creation of reports and dashboards
  • Data management on Hubspot (Imports, exports of data, management of duplicates, creation of files, creation of lists, creation of tasks, Creation of forms, Creation of landing pages, creation and sending of mailing companions)
  • Monitoring sales excellence KPIs

RESPONSABLE DÉVELOPPEMENT COMMERCIAL

Armatis LC
08.2019 - 01.2021
  • Management of existing customer portfolio and development of new customers
  • Management of existing customer portfolio and development of new customers
  • Coordination with technical teams for the implementation of personalized solutions
  • Managing incoming and outgoing calls
  • Order processing and billing tracking
  • Administrative support for salespeople
  • Organization of events and participation in trade shows
  • Perfect knowledge of sales techniques

Education

SOFTWARE TESTING TRAINING -

Proservice Training Campagny
Tunisia
09-2024

FUNDAMENTAL LICENSE - COMPUTER APPLIED TO MANAGEMENT

Faculty of Economics And Management of Tunis
Tuns, Tuis
07.2019

BACCALAUREATE - EXPERIMENTAL SCIENCES

Ali Douagi Marsa Saada High School
Tunisia
07-2016

ENGLISH ACCESS MICROSCHOLARSHIP PROGRAM -

American Cooperative School of Tunis
Tonis, Tunisie
02.2014

Skills

  • CRM integration
  • Campaign management
  • Marketing automation
  • Customer segmentation
  • Client onboarding
  • Database management
  • Multitasking Abilities
  • Client relationship management
  • Data management
  • Demand generation
  • Workflow oversight
  • CRM management

Languages

ARABE, C1, C1, B2, B2, B2, B1, A2, A2, A2

Languages

Arabic
First Language
French
Proficient (C2)
C2
English
Intermediate (B1)
B1

Personal Information

  • Date of Birth: 01/13/97
  • Nationality: Tunisienne

Timeline

CRM Manager (HUBSPOT) / Sales Operations

headhunting factory
05.2024 - Current

ANALYSTE CRM

Saqara internationale
08.2021 - 04.2024

RESPONSABLE DÉVELOPPEMENT COMMERCIAL

Armatis LC
08.2019 - 01.2021

SOFTWARE TESTING TRAINING -

Proservice Training Campagny

FUNDAMENTAL LICENSE - COMPUTER APPLIED TO MANAGEMENT

Faculty of Economics And Management of Tunis

BACCALAUREATE - EXPERIMENTAL SCIENCES

Ali Douagi Marsa Saada High School

ENGLISH ACCESS MICROSCHOLARSHIP PROGRAM -

American Cooperative School of Tunis

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Aziza Jbeli