AZIE Marie Josée
Shop Supervisor
Morcellement Batatran,Rodrigues
Summary
Enthusiastic management professional with demonstrated success supervising staff and building teams. Proven history of achieving sales goals by monitoring employee performance and coaching staff on effective sales methods. Skilled in solving complicated issues and making proactive operational changes.
Overview
22
22
years of professional experience
Work History
Shop Supervisor
Rodrigus Duty Free Paradise Co.Ltd
Plaine Corail Airport
09.2011 - Current
- Checked incoming orders and organized new stock.
- Trained other employees on how to operate scanners for inventory counts.
- Established and optimized schedules to keep coverage and service in line with forecasted demands.
- Managed inventory control, cash control, and store opening and closing procedures.
- Delivered excellent customer service by addressing and resolving customer inquiries and complaints.
- Developed new promotional campaigns to attract new customers.
- Created employee schedules to align coverage with forecasted demands.
- Created and maintained daily and weekly reports for upper management.
- Efficiently assisted service workers with problematic transactions to maintain customer satisfaction and quickly rectify issues.
- Managed efficient teams of up to 17 employees.
Shop Assistant
Rodrigues Duty Free Paradise Co.Ltd
Plaine Corail Airport
10.2003 - 09.2011
- Checked incoming orders and organized new stock.
- Remained calm and composed in tense situations involving angry or upset customers.
- Maximized safety and production levels by frequently cleaning and organizing work areas.
- Greeted customers entering store and offered assistance with requirements.
- Assisted customers in finding items and explained benefits and services to increase sales and satisfaction.
- Collected payment by cash, debit or credit card and used Point of Sale system to process transaction.
- Organized shelves to remove slow moving items and add new merchandise.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Prioritized helping customers over completing other routine tasks in store.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Provided exceptional services and pleasant shopping experiences to retail customers.
Barmaid
Escale Vacances Hotel
Fond la Digue
01.2001 - 09.2001
- Maximized bar sales by repeatedly checking on customers and offering refills or alternative drinks.
- Checked daily requisition and placed orders to maintain well-stocked bar and boost profits.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Poured beer or wine and mixed consistent cocktails quickly while collecting payment and operating cash register to deliver efficient service.
Education
Marechal College
Marechal, RodriguesSkills
Organization and Time Management
undefinedTimeline
Shop Supervisor
Rodrigus Duty Free Paradise Co.Ltd
09.2011 - Current
Shop Assistant
Rodrigues Duty Free Paradise Co.Ltd
10.2003 - 09.2011
Barmaid
Escale Vacances Hotel
01.2001 - 09.2001
Marechal College
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