AVIRAJ JHINGREE
ROSE-HILL,.
Summary
With a Diploma in Hospitality Management and experience as customer advisor at Air-France, I possess a strong foundation in customer service. My skills in adaptability, creativity, teamwork, optimism, perseverance, and communication make me a competent candidate to work in the Aviation industry. I thrive in fast-paced environments and am dedicated to providing excellent service to clients as i also have an international exposure. I am excited about the opportunity to contribute my expertise and passion for customer satisfaction to your team.
Overview
5
5
years of professional experience
Work History
CUSTOMER ADVISOR (AIR-FRANCE)
BLUE-CONNECT LTD
10.2023 - Current
- Responded to customer inquiries via phone, email, and in person.
- Communicated effectively with customers both verbally and written.
- Resolved customer complaints and escalated issues as necessary.
- Demonstrated a strong understanding of company policies and procedures.
- Attended training sessions to stay up-to-date on new products and services.
- Answered inquiries regarding airline services including rates, routes, schedules, travel regulations.
- Communicated effectively with other departments to ensure the best customer experience possible.
- Advised passengers of any changes or delays in their scheduled flights.
Head Bartender
SPINAKER BOUTIQUE HOTEL
GRAU DU ROI, FRANCE
04.2023 - 09.2023
- Managed the operation of bar as head bartender
- Conducted bar inventory to prevent stock shortages during service.
- Created unique cocktail menu by conceptualizing new creations
- Performed regular maintenance on bar equipment to keep them running smoothly at all times.
- Managed cash flow by monitoring and reconciling registers at opening and closing
- Applied current standards to ensure compliance of activities.
TRAINEE BARMAN/MIXOLOGUE
SPINAKER BOUTIQUE HOTEL
GRAU DU ROI, FRANCE
04.2022 - 10.2022
- Contributed to the completion of daily job tasks as instructed by the internship supervisor
- Enhanced company performance by applying expertise in skills, professionalism, and technical knowledge gained through training.
- Facilitated smooth operations by effectively communicating internally and externally.
- Assisted with training new employees on company policies and procedures.
- Worked alongside senior team members to learn related job tasks and roles.
TRAINEE MANAGEMENT (HOTEL)
RADISSON BLU RESORTS & SPA MAURITIUS
11.2020 - 02.2021
- 8-week industrial internship divided into two specific departments: Accommodation and Food & Beverage Service
- Identified needs of customers promptly and efficiently.
- Attended training sessions and meetings to learn new information and develop personal skills.
- Maintained positive working relationship with fellow staff and management.
TRAINEE BARMAN/WAITER
CLUB-MED ALBION, MAURITIUS
03.2019 - 04.2020
- Implemented bar setup, prepared and served premium spirit cocktails, maintained and animated the bar.
- Adhered strictly to hygiene regulations while preparing drinks for customers.
- Responded to customer inquiries regarding menu items in a polite and timely manner.
- Greeted customers and provided menus.
- Assisted in seating guests at tables.
- Made drinks according to recipes specified by management.
Education
HIGHER DIPLOMA IN HOSPITALITY & MANAGEMENT - HOSPITALITY INDUSTRY
Ecole Hôtelière Sir Gaëtan Duval
Ebene, Mauritius04-2023
Some College (No Degree) - ACCOUNTING, MATHS, ENGLISH,BUSINESS STUDIES,FRENCH
NEW ETON COLLEGE (A-LEVEL CAMBRIDGE EDUCATION)
ROSE-HILL, MAURITIUS01-2019
Skills
- Complaint Handling
- Active Learning
- Direct Sales
- Interpersonal Skills
- Team-work
- Creative
- Risk-Taking
- Time Management
- Product and service knowledge
Languages
English
First Language
French
Advanced (C1)
C1
Affiliations
- MUSIC-DJ/MUSIC PRODUCER
- TRAVELLER
- BENOVELAT
Timeline
CUSTOMER ADVISOR (AIR-FRANCE)
BLUE-CONNECT LTD
10.2023 - Current
Head Bartender
SPINAKER BOUTIQUE HOTEL
04.2023 - 09.2023
TRAINEE BARMAN/MIXOLOGUE
SPINAKER BOUTIQUE HOTEL
04.2022 - 10.2022
TRAINEE MANAGEMENT (HOTEL)
RADISSON BLU RESORTS & SPA MAURITIUS
11.2020 - 02.2021
TRAINEE BARMAN/WAITER
CLUB-MED ALBION, MAURITIUS
03.2019 - 04.2020
HIGHER DIPLOMA IN HOSPITALITY & MANAGEMENT - HOSPITALITY INDUSTRY
Ecole Hôtelière Sir Gaëtan Duval
Some College (No Degree) - ACCOUNTING, MATHS, ENGLISH,BUSINESS STUDIES,FRENCH
NEW ETON COLLEGE (A-LEVEL CAMBRIDGE EDUCATION)
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