Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
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Avinash Luckheenarain

Rose Hill

Summary

• Followed a course by the Ministry of Health.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Concentrix
08.2024 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Collaborated with team members to develop best practices for consistent customer service delivery.

Social Worker

Arya Sabha Mauritius
10.2023 - 04.2024
  • Updated client documentation for accurate, compliant and current records.
  • Interviewed clients, families, or groups to assess situations, limitations and issues and implement services to address needs.
  • Collaborated with multidisciplinary teams to ensure appropriate care coordination and resource allocation for clients.
  • Educated families on available community resources, connecting them with essential services such as housing assistance, financial aid, or healthcare providers.
  • Monitored clients' progress and adapted treatment plans to meet changing needs.
  • Promoted a culture of self-care and professional development among colleagues, fostering a supportive work environment that encouraged ongoing growth and learning.
  • Increased client engagement in treatment plans by building trusting relationships through empathetic listening and consistent support.

Education

DAV College Port Louis
Port Louis

Skills

  • Social Services
  • Efficient under pressure
  • Attention to Detail
  • Self-awareness
  • Cooperative
  • Analytical Thinking

Languages

English
Advanced (C1)
Hindi
Intermediate (B1)
French
Upper intermediate (B2)

Certification

• Certificate in Hindi

• Certificate Workplace skills

• Certificate in Computer

• Certificate in English language & literature

• Certificate in Vedic Studies

Timeline

Customer Service Representative

Concentrix
08.2024 - Current

Social Worker

Arya Sabha Mauritius
10.2023 - 04.2024

DAV College Port Louis

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Avinash Luckheenarain