Aurelie Michaëla Sarah
Beau Bassin, Rose Hill
Summary
Accomplished and energetic Food service supervisor with a proven achievement in food service industry. Motivated leader with strong organizational and prioritization abilities. Service orientated with 5 years managing 25 workers in a fast-paced environment. Areas of expertise include production, customer service, inventory, food safety, budgets and food preparation. Core competencies decisive and persuasive communicator, resourcefulness and diligence to make positive impact on business operations, time management skills, problem-solving to promote a positive customer experience.
Overview
7
7
years of professional experience
Work History
Food Service Supervisor
Princes Tuna Mauritius
06.2018 - Current
- Maintained health and food safety standards at all stages, from storage through delivery.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Kept guest and work areas clean, organized and sanitized per established standards.
- Ordered new supplies and food to maintain service levels.
- Established and managed team schedules and shift assignments.
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
- Spearheaded regular maintenance and repair operations to keep building and equipment in peak condition.
- Tracked food production levels, meal counts and supply costs.
- Oversaw balancing of cash registers, reconciled transactions and deposited establishment's earnings to bank.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Controlled labor hours and inventory costs through hands-on management and proactive changes.
- Limited portion sizes and used garnishes to control food costs.
- Resolved escalated customer issues
Administrative Clerk
Ebony Forest
11.2017 - 04.2018
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Created welcoming environment for customer by greeting and assisting, as well as quickly responding to customer inquiries and needs.
- Coordinated and maintained impressive office organization to keep facilities efficient, organized and professional.
- Utilized company tools to identify opportunities and develop action plans to improve performance.
- Controlled inventory stock levels, reordering as necessary within budget.
- Leveraged strengths of individual staff to increase sales and productivity.
Assistant Event Coordinator
Lux Le Morne Hotel
08.2017 - 10.2017
- Developed decor, theme and ambiance for events to satisfy client's vision and budget.
- Attracted new clients and maintained pre-existing clients through excellent word-of-mouth marketing.
- Coordinated with over vendors and event contributors, caterers and transportation services.
- Arranged transportation reservations, hotel room blocks, and beverage and food flat fees for future events.
- Identified cost savings by researching new vendors and negotiating with partnered vendors.
- Coordinated schedules and timelines for events.
- Solicited feedback from clients to assess event success and uncover opportunities for improvement.
- Worked closely with couples to meet wedding goals, maintain deadlines and resolve complaints or service issues.
Front Office Coordinator
Outrigger Beach Resort
04.2015 - 10.2016
- Screened and transferred incoming calls, took down messages and transmitted information and documents to internal personnel.
- Monitored office supplies by checking inventory and placing orders.
- Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
- Aided colleagues, managers and customers through regular communication and assistance.
- Prepared and distributed team-based communications to foster collaboration and enhance team morale.
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
- Manage files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
- Cash handling and foreign currency exchange.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
Education
HACCP - Level 2
Princes Tuna Mauritius Ltd
Mauritius 02.2023
Professional Kitchen And Pastry Basics - Food And Nutrition
Hotel Catering Training Centre
Mauritius10.2022
Microsoft Excel - Level 3
FRCI
Mauritius 04.2022
First Aid -
ISOI
Mauritius 11.2022
HACCP - Level 1
Princes
Mauritius 09.2018
Microsoft Excel - Intermediate -
FRCI
Mauritius 04.2011
Certified Skills Trainer -
Naiade Training Academy
Mauritius 04.2007
Train The Trainer -
Naiade Training Academy
Mauritius 08.2006
General English In Hospitality Industry -
British Council
Mauritius 08.2005
Cambridge School Certificate -
Lycée Beau Bassin, Mauritius
Beau Bassin 12.2003
Skills
- Resource Allocation
- Active Listening
- Optimal Inventory Levels
- Menu Development
- Quality Assurance Understanding
- Kitchen Staff Coordination
- Brand Loyalty
- Safety and Sanitation Standards
- Safe Work Practices
- Billing and Payment Processing
Timeline
Food Service Supervisor
Princes Tuna Mauritius
06.2018 - Current
Administrative Clerk
Ebony Forest
11.2017 - 04.2018
Assistant Event Coordinator
Lux Le Morne Hotel
08.2017 - 10.2017
Front Office Coordinator
Outrigger Beach Resort
04.2015 - 10.2016
HACCP - Level 2
Princes Tuna Mauritius Ltd
Professional Kitchen And Pastry Basics - Food And Nutrition
Hotel Catering Training Centre
Microsoft Excel - Level 3
FRCI
First Aid -
ISOI
HACCP - Level 1
Princes
Microsoft Excel - Intermediate -
FRCI
Certified Skills Trainer -
Naiade Training Academy
Train The Trainer -
Naiade Training Academy
General English In Hospitality Industry -
British Council
Cambridge School Certificate -
Lycée Beau Bassin, Mauritius
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