Christopher Aubert Bernard Ramayah

Provides frontline support for all end-user, ensuring smooth and secure operations of IT hardware, software, and infrastructure. This role combines technical support, hardware lifecycle management, network troubleshooting, and collaboration with vendors and service providers. I am also responsible for administration of Microsoft 365 and actively contributes to delivery of IT projects and day-to-day IT operations within clinic.

• Provide IT support to all end users, responding to and resolving support requests in a timely and professional manner.
• Provide on-site and remote technical assistance.
• Set up and configure user workstations including install, configure standard company software (e.g., Microsoft 365, antivirus, webbrowsers), printers, and other peripheral devices as needed.
• Assist users with password resets, access issues, connectivity problems, and general IT equipment usage.
• Log, track, and document all support requests in IT ticketing system, ensuring accurate follow-up and timely resolution.
• Maintain clear and regular communication with end users regarding status of their requests.
• Escalate complex or unresolved issues to appropriate internal teams or external vendors.
• Conduct basic IT awareness or training sessions focused on hardware usage, connectivity, and network best practices.
• Apply IT security best practices during all interventions, including session locking, data confidentiality, and secure handling ofequipment.
• Identify and report any suspicious activity, security incidents, or vulnerabilities detected on user devices or network.
• Manage full lifecycle of IT hardware including installation, configuration, deployment, maintenance, and decommissioning of desktops, laptops, printers, scanners,

• Provide end user IT support for matters related to desktop/Laptops and peripherals: mobile devices, tablets, printers, telephone, specific business application or ERP. Provide Active Directory network administration for Local End Users, administrate Exchange online services and Azure AD.
• Administrate, maintain and repair IT systems, hardware, software, servers and networks ( network POE switch, manageable POE switch, camera network, routers, access point)
• Involve in basic network configuration, VPN and remote access.
• Telephony systems installing and troubleshooting VOIP phone 3cx.
• Update and maintain Antivirus system.
• Manage IT asset inventory.
• Assist in IT budget.
• Involve in IT procurement process.
• Liaise with supplier for quote and level 2 intervention.
• Implement IT security policies and train staff for IT general good practises.
• Advise management on new IT technology development, systems update, policies and procedures.
• Ensure equipment and consumable are dispose in proper manner as to be friendly environment.
• Ensure equipment are kept and store properly.
• Healthcare / Medical / Veterinary

• Manage Windows desktops, server applications, cloud-based services, printers, smartphones and portable devices in-person and remotely
• Provide Active Directory network administration for Local End Users, Regional Shops and IT assets
• Provide user training and orientation on hardware, software and cloud-based services
• Maintain inventory of installed software, hardware, manage software licensing and follow proper procedures for disposal of electronic assets
• Provide after hours on-call support.
• Monitored/ worked and assigned trouble tickets within IT Helpdesk
• Informed IT Managers regarding work processes and incorporate feedback
• Receive helpdesk calls, resolve questions and issues via telephone, remote support, email and in person.
• Maintain high level of information technologies security.
• Responsible for diagnosing, testing and repairing devices by following electrical repair procedures.
• Handled responsibility of repairing and test equipment by replacing electronic components
• Maintain electrical systems and equipment to ensure effective operation of system and services.
• Logistics / Warehousing / Distribution / Transport

• Install and configure computer hardware, software, operating system and its applications.
• Maintain computer/servers systems and networks.
• Maintain a high level of information technologies security.
• Responsible for diagnosing, testing and repairing devices by following electrical repair procedures.
• Handled the responsibility of repairing and test equipment by replacing electronic components
• Responsible for fixing circuit boards at component level.
• Maintain electrical systems and equipment to ensure effective operation of system and services.
• Handled the tasks of preparing documentation like safety logs and repair status for providing and supporting materials.
• Head of technical team during Race days.
• Start and Close Operating System “Amote Wagering System”.
• ICT / IT / Web

• Install and configure computer hardware, software, operating system and its applications.
• Maintain computer/servers systems and networks.
• Maintain a high level of information technologies security.
• Responsible for diagnosing, testing and repairing devices by following electrical repair procedures.
• Handled the responsibility of repairing and test equipment by replacing electronic components
• Responsible for fixing circuit boards at component level.
• Maintain electrical systems and equipment to ensure effective operation of system and services.
• Handled the tasks of preparing documentation like safety logs and repair status for providing and supporting materials.
• Head of technical team during Race days.
• Start and Close Operating System “Amote Wagering System”.
• Diagnose and repair PC of Users.
• Maintain all Electrical Power as UPS and Generator up and running.
• Make technical intervention in betting shop around the island to resolve electrical, alarm, cctv and IT related issues.
• Social Media coordinator for promoting company brand on social media platform such as Facebook, Twitter, Instagram etc
• Provide support to staff and customers with procedural documentation and relevant reports.
• Responsible to plan roaster shift of the team.
• Answer queries relating to the betting software issue.
• Engineering / Electronics / Mechanics