ASSON RICAUD SURAJ DUPRÉ
Grand Gaube,MAURITIUS
Summary
YOUTH BAR MANAGER WITH 8 YEARS OF EXPERIENCE IN SAME POSITION WHERE THAT LEAD IN GROWING MY KNOWLEDGES AND ACCOMPLISHED A GOOD LEADERSHIP SKILLS IN MANAGING BAR TEAM WITH 30 STAFFS WHICH INCLUDE 6 BAR RUNNING DAY AND NIGHT WITH OVER 500 GUESTS.AS A BAR MANGER HAD MY OWN STYLE OF MANAGING MY TEAM WHICH COMPLY WITH COMPANY POLICES AND ALSO TO EASE STAFFS DAILY WORKING LOADS.GOOD TREATMENT OF YOUR STAFFS LEAD TO A GOOD MAINTAIN OF UPSELLING AND REDUCED WASTAGE WHICH MAINTAINS THE FOLLOWING POINT;ENSURE A SAFE AND BETTER CONDITION OF WORK.PERFORMING INVENTORY CONTROLS OF BEVERAGE AND BARS MATERIALS.ENSURE HEALTH AND SAFETY PROCESS ARE UP TO STANDARD. MAINTAINS BUDGET AND EASE MONITOING OF COST.ENSURE BAR IS WELL STOCKED AND CLEAN.GOOD DETNERMINES EMPLOYEES' SEHEDULES WHICH MAKE IT A GREAT PLACE TO WORKS. Hardworking individual seeks opportunity to capitalise on hospitality leadership abilities. Engages teams with energy and enthusiasm to maintain productive operations. Plans and prioritises well to achieve busy workloads under pressure.
Overview
12
12
years of professional experience
6
6
years of post-secondary education
Work History
BAR MANAGER
ZILWA ATTITUDE RESORT LTD (214 rooms)
CALODYNE, MAURITIUS
06.2016 - 04.2024
- Built loyal customer base by creating welcoming environment with top quality service.
- Ordered beverage and equipment stock by analysing sales and customer trends.
- Resolved daily complaints calmly and professionally to achieve positive customer outcomes over 500 guests daily.
- Completed accurate end-of-day financial routines for cash and card transactions.
- Interviewed, hired and trained staff on best bar practices, maintaining highly efficient service teams.
- Created team building initiatives to encourage upselling and meet revenue targets.
- Protected brand image by delivering exceptional bar presentation and maintenance.
- Prepared rotas to achieve stable coverage while minimising payroll costs.
- Maintained safe working and guest environments, reducing injury and incident risks.
- Led team to deliver outstanding hospitality operations.
- Monitored bar expenses and operations to minimise costs.
- Guaranteed proper cash management, sales measurement and cash-up processes for operational standards.
- Quickly identified problem situations, skilfully resolving incidents to maintain satisfaction of involved parties.
- Maintained outstanding hygiene levels for optimised customer safety and continued regulatory compliance in regards of food safety process.
- Resolved complaints calmly and professionally to achieve positive customer outcomes.
- Planned staffing levels based on evolving service demands.
- Recruited and trained high-performing team members to deliver faultless customer care.
- Coordinated Front of House and Back of House staff ahead of events for smooth execution to maximise guest satisfaction.
- Led by example in providing customers with attentive, professional restaurant service.
- Recognised and formally acknowledged outstanding staff performance, boosting team morale and productivity.
- Negotiated with suppliers to obtain quality ingredients at excellent prices.
- Coordinated optimal guest relations from initial contact through final check-out to boost satisfaction and brand loyalty.
- Optimised customer experience by implementing exemplary service standards.
- Delivered in-depth training to customer-facing staff, promoting strong service performance.
- Offered discounts and promotions to encourage purchases.
- Monitored and maintained stock levels for maximised efficiency and minimised waste.
- Executed prompt, precise drinks service at high-capacity events, minimising customer waiting times.
- Planned staff roster to meet customer demand whilst remaining under budget.
- Monitored bar performance to identify and implement improvement initiatives.
- Oversaw line cleaning and cellar management.
BARTENDER
ZILWA ATTITUDE RESORT LTD (214 rooms)
CALODYNE, MAURITIUS
10.2013 - 04.2016
- Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock.
- Welcomed guests with friendly conversation and fun atmosphere.
- Maintained bar stocks, replenishing daily as necessary.
- Engaged with guests to create positive rapport, encouraging loyalty and repeat visits.
- Created friendly, welcoming atmosphere to encourage positive guest experiences, prolonging visits to increase profitability.
- Memorised orders in loud and busy environments to maintain speedy service at peak times in capacity of 450 seats.
- Collected, washed and put away glassware between guests.
- Set up bar area and kept ingredients and utensils fully stocked to maintain optimal service level.
- Prepared mixed drinks and poured wine, beer and non-alcoholic beverages within target service timeframes.
- Maintained spotlessly clean and tidy bar area in line with health and hygiene regulations.
- Served guests spirits, lagers and stouts at bar.
- Completed end-of-day cleanup to reset bar for next day.
- Changed beer kegs safely and efficiently, consistently following health and hygiene guidelines.
- Set up bar area daily with clean furniture, supplies and beverage stock for typical bar demands.
- Supported serving staff with fast, accurate beverage preparation.
- Prepared for closing by cleaning bar area and announcing last orders.
- Greeted customers by name, remembering drinks selections and special requests to provide attentive, personalised service.
- Thoroughly cleaned bar areas, delivering positive first impressions to guests and maintaining impeccable hygiene standards.
- Delivered non-alcoholic drinks to guests using same flavourings and attractive presentations as alcoholic versions.
- Maintained ready supply of counter-top snacks for guests.
- Maintained knowledge of drinks promotions, pricing and menu changes, offering customers up-to-date, reliable advice.
- Provided efficient food and drinks service for high levels of customer satisfaction.
- Inspected customer identification to verify age against legal standards.
- Followed food safety and hygiene requirements to protect guests.
TRAINEE F&B WAITER
LUX GRAND GAUBE RESORT LTD (196 ROOMS)
GRAND GAUBE, MAURITIUS
01.2012 - 04.2013
- Warmly greeted guests upon arrival to create welcoming atmosphere.
- Cleaned and set tables quickly after customers left to maximise restaurant capacity.
- Prepared tables for guests and reset tables between customers.
- Provided friendly, courteous service, maximising positive customer satisfaction ratings.
- Delivered food and drinks from kitchen to respective tables to meet timely expectations.
- Served high volumes of guests in fast-paced service environments with exceptional customer care.
- Accurately took orders, making menu recommendations as appropriate.
- Listened to guest complaints and worked with kitchen staff or management to promptly resolve issues.
- Regularly communicated with kitchen and bar staff to maintain smooth front of house operations, minimising potential service delays.
- Checked frequently on guest needs and retrieved items, filled beverages, or answered questions.
- Practiced healthy and safety measures to comply with regulations.
- Increased order value by upselling sides, drinks and desserts.
- Checked customer IDs to confirm age before selling age-restricted products.
- Helped bar staff prepare garnishes and mix cocktails during busy bar periods.
- Informed customers regarding ingredients used to address allergy and dietary issues.
- Obtained customer feedback to improve service experience and provide recommendations to kitchen staff.
- Maintained excellent guest satisfaction by providing attentive, proactive and helpful service in over 500 guests.
Education
GCSEs - ENGLISH
IDEAL COLLEGE
MAURITIUS 01.2006 - 12.2011
Skills
- Customer Service
- Strategic Planning
- Payment Processing
- Conflict Resolution
- Project scheduling
- Inventory control
- Wine and spirits expertise
- Strong communication
- Employee training
- Hiring and training
- Sanitation
- Workflow planning
- Cleanliness
- Safe food handling
- Recruitment and hiring
- Training
Languages
ENGLISH
Fluent
Affiliations
- FOOTBALL
- VOLLEYBALL
- TABLE TENNIS
- HORSE RACING
Timeline
BAR MANAGER
ZILWA ATTITUDE RESORT LTD (214 rooms)
06.2016 - 04.2024
BARTENDER
ZILWA ATTITUDE RESORT LTD (214 rooms)
10.2013 - 04.2016
TRAINEE F&B WAITER
LUX GRAND GAUBE RESORT LTD (196 ROOMS)
01.2012 - 04.2013
GCSEs - ENGLISH
IDEAL COLLEGE
01.2006 - 12.2011
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