Sem Mundhoo
Mare Tabac
Summary
Accomplished IT Software Support Technician with a proven track record at Firemount Textile, enhancing system efficiency and customer satisfaction through expert remote support and teamwork. Skilled in hardware troubleshooting and network diagnostics, I significantly reduced ticket resolution time. My collaborative efforts in large-scale projects underscore my commitment to excellence and innovation in technical support.
Overview
12
12
years of professional experience
Work History
IT Software Support Technician
Firemount Textile
09.2023 - Current
- Configured and tested new software and hardware.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Researched and identified solutions to technical problems.
- Configured hardware, devices, and software to set up work stations for employees.
- Installed, configured and maintained computer systems and network connections.
- Installed and configured operating systems and applications.
- Diagnosed and troubleshot hardware, software and network issues.
- Reduced average ticket resolution time by developing comprehensive troubleshooting guides and resources for the IT support team.
- Streamlined help desk processes for increased efficiency and improved customer satisfaction.
Technician
NOYAN TELECOMMUNICATION LTD
01.2013 - 07.2023
- Increased network reliability through meticulous fusion splicing, termination, and testing of fiber optic cables.
- Enhanced network performance by efficiently installing and maintaining fiber optic systems.
- Performed troubleshooting and equipment testing to identify and correct problems end to end and network-wide.
- Collaborated with team members to complete large-scale installation projects on time and within budget constraints.
- Ensured optimal system operation by conducting regular inspections and preventive maintenance of fiber optic infrastructure.
- Reduced troubleshooting time with accurate identification and repair of fiber optic faults.
- Improved customer satisfaction by providing detailed technical support and guidance on fiber optic system usage.
- Located and repaired line faults to maintain existing network without causing signal failure interruptions.
Education
Bachelor of Science - Accounting
PRESIDENCY COLLEGE
Mauritius, Curepipe09-2009
Skills
- Remote support
- Data backup and recovery
- Software installation
- Windows 10
- Hardware troubleshooting
- Technical support
- Teamwork and collaboration
- Network diagnostics
Timeline
IT Software Support Technician
Firemount Textile
09.2023 - Current
Technician
NOYAN TELECOMMUNICATION LTD
01.2013 - 07.2023
Bachelor of Science - Accounting
PRESIDENCY COLLEGE
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