Christophe Desmarais
Mare D'albert
Summary
Experienced Head Waiter with proven knowledge of increasing revenue and decreasing employee stress. Great eye for detail and understanding of food pairing techniques. Successful at modernizing front-of-house protocols for long-term success. Dynamic Supervisor and Trainer with extensive list of successes elevating operations across diverse food service organizations. Skilled in building and retaining talented teams by establishing collaborative work environments. Dedicated to maintaining impeccable service areas with focus on optimizing individual experiences and brand loyalty. Service-centric Restaurant Supervisor with 2 years of experience overseeing operations of diverse food services establishments. Skilled in providing team members with the leadership, support, guidance and motivation to succeed. Effective in promoting commitment to patron satisfaction, retention and referrals. Focused on ensuring compliance with policies, procedures, regulations and quality standards
Overview
18
18
years of professional experience
Work History
Restaurant Supervisor
Hisbiscus Beach Resort
03.2023 - Current
- Boosted customer satisfaction and service delivery to strengthen customer loyalty.
- Supervised staff to confirm that all food and beverage orders were promptly and accurately prepared.
- Coordinated with kitchen employees and front of house personnel to consistently drive smooth operations.
- Coordinated team members with focus on productivity, efficiency and enhancing customer experience.
- Developed and implemented standard operating procedures to maintain smooth operations.
- Identified and addressed customer complaints to promote satisfaction and loyalty.
- Monitored staff performance, enforcing adherence to policies, procedures, regulations, health codes, license requirements and top service standards.
- Hired, trained and mentored staff to meet and exceed high quality standards.
- Directed both FOH and BOH employees through daily tasks and monitored performance throughout day.
- Conducted weekly and monthly staff meetings to review performance and discuss upcoming events.
- Coordinated with vendors to guarantee timely delivery of food and beverage supplies.
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
Restaurant Supervisor
Constance Belle Mare Plage
11.2022 - 02.2023
- Boosted customer satisfaction and service delivery to strengthen customer loyalty.
- Supervised staff to confirm that all food and beverage orders were promptly and accurately prepared.
- Coordinated with kitchen employees and front of house personnel to consistently drive smooth operations.
- Coordinated team members with focus on productivity, efficiency and enhancing customer experience.
- Identified and addressed customer complaints to promote satisfaction and loyalty.
- Monitored staff performance, enforcing adherence to policies, procedures, regulations, health codes, license requirements and top service standards.
- Hired, trained and mentored staff to meet and exceed high quality standards.
- Directed both FOH and BOH employees through daily tasks and monitored performance throughout day.
- Maintained accurate records of sales, labor and other costs.
- Monitored staff performance, enforcing adherence to policies, procedures, regulations, health codes, license requirements, and top service standards.
- Developed and implemented standard operating procedures to maintain smooth operations.
- Organized implementation of new banners, displays and menus.
- Served consistent portions following recipes and control standards.
- Directed food preparation and cooking activities to meet health and safety standards.
- Stayed current with industry trends and innovations to boost competitiveness and customer appeal.
- Monitored food preparation, production, and plating for quality control.
- Planned routine upkeep of kitchen equipment and facilities for safe and efficient operations.
- Coordinated kitchen activities with front-of-house staff for seamless and service.
- Disciplined and motivated staff to achieve challenging objectives in fast-paced culinary environments.
- Supervised food presentation and plating to enhance visual appeal.
Assistant Outlet Manager
Preskil Resort Mauritius
03.2022 - 08.2022
- Answered questions about store policies and addressed customer concerns.
- Built talented and valuable team of departmental employees through outstanding mentoring, coaching and teaching skills.
- Supported professional development of team members and supervisors at all levels to place knowledgeable candidates in leadership roles.
- Promoted business strategy by implementing improvements based on guest feedback.
- Supervised and effectively trained
- 10 employees to decrease process lags and boost productivity.
- Multiplied earnings through sales goal achievement, customer service improvements, and commitment to team objectives.
- Interacted well with customers to build connections and nurture relationships.
- Trained new employees on proper protocols and customer service standards.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Assisted in recruiting, hiring and training of team members.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
Assistant Outlet Manager
Heritage Awali Golf And Spa Resort
12.2021 - 02.2022
- Answered questions about store policies and addressed customer concerns.
- Built talented and valuable team of departmental employees through outstanding mentoring, coaching and teaching skills.
- Supported professional development of team members and supervisors at all levels to place knowledgeable candidates in leadership roles.
- Promoted business strategy by implementing improvements based on guest feedback.
- Managed weekly inventory transactions by creating templates to track optimal food and beverage stock.
- Established objectives to offer team members clear roadmap to help company achieve overall goals.
- Reduced shrinkage 98% by closely monitoring inventory and security procedures.
- Assessed sales reports to identify and enhance sales performance, support inventory oversight, and capitalize on emerging trends.
Acting Head Waiter
MSC CRUISE
06.2021 - 12.2021
- Dealt with customer issues for servers, consistently upholding professionalism and calmness to maintain customer satisfaction.
- Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
- Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.
- Completed opening and closing checklists to facilitate smooth restaurant operations.
- Calculated charges, issued table checks and collected payments from customers.
- Minimized customer wait times by taking and filling large volume of orders each day.
- Collaborated with host, bus person and cook to serve up food and beverage options.
- Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
- Prepared salads, appetizers and garnishes to assist kitchen staff.
- Served high volume of tables at once and simultaneously supervised serving staff.
- Maximized beverage sales by suggesting appropriate food and drink pairings to suit unique customer preferences.
- Met or exceeded sales targets on consistent basis with proactive promotional strategies and dessert mentions.
- Designed schedules for front of house employees, adapting plans based on seasons, days and employee availability.
Waiter
MSC CRUISE
10.2019 - 07.2020
- Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.
- Completed opening and closing checklists to facilitate smooth restaurant operations.
- Calculated charges, issued table checks and collected payments from customers.
- Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
- Minimized customer wait times by taking and filling large volume of orders each day.
- Prepared salads, appetizers and garnishes to assist kitchen staff.
- Plated food and assessed plate presentation to maintain highest standard of food quality.
- Served plated dinners, oversaw buffet-style dinners and passed hors d'oeuvres for parties.
- Updated customers on menu changes and new food and beverage offerings to maintain quality service relationships.
- Arranged place settings with fresh tablecloths, tableware and flowers to create appealing tables.
- Greeted newly seated guests promptly, filled water glasses and brought bread to table.
- Answered guest questions regarding menu, food and beverage preparation, recipe ingredients and allergens.
- Implemented sanitary food handling, holding and service protocols.
- Operated POS terminals to input orders, split bills and calculate totals.
- Set up tables and counters to prepare dining and serving areas.
- Reset tables between guests, refilled condiments and wiped down surfaces.
- Completed final preparations of dishes and quickly delivered items to customers.
- Relayed orders and special requests to cooks.
- Handled special customer requests for separate checks and menu substitutions.
Waiter
Royal Caribbean
04.2018 - 10.2018
- Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
- Communicated with kitchen staff frequently to stay up-to-date on supply availability and potential customer wait times.
- Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.
- Completed opening and closing checklists to facilitate smooth restaurant operations.
- Calculated charges, issued table checks and collected payments from customers.
- Minimized customer wait times by taking and filling large volume of orders each day.
- Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
- Prepared salads, appetizers and garnishes to assist kitchen staff.
- Maximized beverage sales by suggesting appropriate food and drink pairings to suit unique customer preferences.
- Washed buffet, restaurant and banquet items and arranged silverware, dishes, cooking utensils, equipment and displays.
- Cleared table and bussed dishes to allow for quick setups.
- Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
- Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
- Developed strong and lasting resident relationships.
- Documented food orders and ran items to guest tables in dining room.
- Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
Assistant Outlet Manager
Heritage le Telfair wellness golf & spa
07.2017 - 04.2018
- Maintained retail store presentation by overseeing merchandise replenishment, customer courtesy and inquiry response.
- Trained, managed and motivated employees to promote professional skill development.
- Motivated employees to share ideas and feedback.
- Recruited and hired individuals demonstrating passion, dedication and added value to team.
- Represented integrity and professionalism in business, serving as mentor and role model to staff.
- Formed and sustained strategic relationships with clients.
- Identified client business and operational needs and introduced services to provide solutions.
- Conducted staff evaluations and determined promotions and realignments or reductions in workforce.
- Assessed each employee's individual strengths and delivered mentoring to improve upon weak skill levels.
- Accurately managed shipment processing, providing direction to associates and overseeing inventory activities.
- Assessed team proficiencies, identifying and targeting areas for improvement.
- Implemented effective customer service surveys to encourage feedback.
- Negotiated contracts with leading clientele, encompassing industry-leading organizations and multitude of projects.
Head Waiter
Lux*
09.2014 - 06.2016
- Dealt with customer issues for servers, consistently upholding professionalism and calmness to maintain customer satisfaction.
- Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
- Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
- Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
- Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.
- Completed opening and closing checklists to facilitate smooth restaurant operations.
- Minimized customer wait times by taking and filling large volume of orders each day.
- Collaborated with host, bus person and cook to serve up food and beverage options.
- Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
- Implemented new POS system and trained staff members on use.
- Designed schedules for front of house employees, adapting plans based on seasons, days and employee availability.
- Met or exceeded sales targets on consistent basis with proactive promotional strategies and dessert mentions.
- Provided exceptional service to high volume of daily customers.
- Cleaned dishes with detergent, rinsing and sanitizing chemicals.
Head Waiter
St Regis
01.2012 - 06.2014
- Dealt with customer issues for servers, consistently upholding professionalism and calmness to maintain customer satisfaction.
- Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
- Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
- Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
- Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.
- Completed opening and closing checklists to facilitate smooth restaurant operations.
- Calculated charges, issued table checks and collected payments from customers.
Head Waiter
Shanti maurice
09.2009 - 12.2011
- Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
- Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
- Dealt with customer issues for servers, consistently upholding professionalism and calmness to maintain customer satisfaction.
- Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
- Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.
- Completed opening and closing checklists to facilitate smooth restaurant operations.
- Calculated charges, issued table checks and collected payments from customers.
Head Waiter
Lux
10.2008 - 09.2009
- Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
- Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.
- Completed opening and closing checklists to facilitate smooth restaurant operations.
- Calculated charges, issued table checks and collected payments from customers.
- Minimized customer wait times by taking and filling large volume of orders each day.
- Collaborated with host, bus person and cook to serve up food and beverage options.
- Served high volume of tables at once and simultaneously supervised serving staff.
- Maximized beverage sales by suggesting appropriate food and drink pairings to suit unique customer preferences.
Waiter's Assistant
Sofitel imperial
12.2007 - 10.2008
- Maximized beverage sales by suggesting appropriate food and drink pairings to suit unique customer preferences.
- Prepared salads, appetizers and garnishes to assist kitchen staff.
- Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
- Met or exceeded sales targets on consistent basis with proactive promotional strategies and dessert mentions.
- Washed buffet, restaurant and banquet items and arranged silverware, dishes, cooking utensils, equipment and displays.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Supported serving staff in delivering accurate and well-presented food orders.
- Minimized customer wait times by taking and filling large volume of orders each day.
- Calculated charges, issued table checks and collected payments from customers.
Waiter's Assistant
Taj Exotica Resort And Spa
01.2006 - 12.2007
- Stocked server areas with supplies before, during and after shifts.
- Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
- Communicated with kitchen staff frequently to stay up-to-date on supply availability and potential customer wait times.
- Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.
- Completed opening and closing checklists to facilitate smooth restaurant operations.
- Calculated charges, issued table checks and collected payments from customers.
- Minimized customer wait times by taking and filling large volume of orders each day.
- Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
- Arranged place settings with fresh tablecloths, tableware and flowers to create appealing tables.
Education
Travel And Tourism -
V.T.I
Vacoas, Mauritius01.2006
School Certicate -
Renaissance College
Curepipe, Mauritius01.2005
Skills
- Plating and presentation
- Point of Sale (POS) system operations
- Service prioritization
- High-volume dining
- Safe food handling
- Sales Techniques
- Wine pairings
- Special dietary requirements
- Hors d'oeuvres service
- Table setting arrangements
- Food assembly
- Menu memorization
- Effective customer upselling
- Dish preparation
- Table Bussing
- Relationship management
- Seating assignment preparation
- Dining customer service
Languages
English
Advanced (C1)
C1
French
Advanced (C1)
C2
Italian
Beginner
A1
Timeline
Restaurant Supervisor
Hisbiscus Beach Resort
03.2023 - Current
Restaurant Supervisor
Constance Belle Mare Plage
11.2022 - 02.2023
Assistant Outlet Manager
Preskil Resort Mauritius
03.2022 - 08.2022
Assistant Outlet Manager
Heritage Awali Golf And Spa Resort
12.2021 - 02.2022
Acting Head Waiter
MSC CRUISE
06.2021 - 12.2021
Waiter
MSC CRUISE
10.2019 - 07.2020
Waiter
Royal Caribbean
04.2018 - 10.2018
Assistant Outlet Manager
Heritage le Telfair wellness golf & spa
07.2017 - 04.2018
Head Waiter
Lux*
09.2014 - 06.2016
Head Waiter
St Regis
01.2012 - 06.2014
Head Waiter
Shanti maurice
09.2009 - 12.2011
Head Waiter
Lux
10.2008 - 09.2009
Waiter's Assistant
Sofitel imperial
12.2007 - 10.2008
Waiter's Assistant
Taj Exotica Resort And Spa
01.2006 - 12.2007
Travel And Tourism -
V.T.I
School Certicate -
Renaissance College
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