Ashvin Joyram
Floreal,Mauritius
Summary
Accomplished professional with extensive expertise in strategic leadership, stakeholder engagement, and multi-disciplinary team management. Demonstrated proficiency in project management, process improvement techniques, and staff management. Adept at task prioritization and customer service, with a strong background in training and development. Fluent in English and French, known for effective communication at all levels. Committed to driving organizational success through innovative strategies and collaborative efforts.
Overview
17
17
years of professional experience
4022
4022
years of post-secondary education
1
1
Certification
Work history
Network Operations Center (NOC) Assistant Manager
Rogers Capital
Port Louis, Port Louis District
02.2023 - 03.2025
- Company Overview: (Internet Service Provider ) (ICT / IT / Web)
- Strategic Leadership: Led the development and implementation of strategies to enhance incident and problem management processes, improving overall operational efficiency.
- Increased staff productivity by providing comprehensive training programs.
- Stakeholder Engagement: represented the NOC in high-level meetings, providing insights on network performance and collaborating with senior management on long-term operational strategies.
- Team Management: Mentored and guided a team of NOC specialists, fostering their technical and problem-solving skills.
- Performance Optimization: analyzed key metrics, identified improvement areas, and optimized resource allocation to meet organizational goals.
- Reporting & Analysis: Prepared detailed reports on KPIs, SLAs, and incident management for senior management review
- Handled customer complaints effectively, restoring trust in our brand.
Operations Supervisor / FS Lead
Rogers Capital
Port Louis, Port Louis District
07.2015 - 02.2023
- Team Leadership & Operations Management: Led a team responsible for monitoring, maintaining, and troubleshooting critical IT infrastructure
- Oversaw day-to-day Service Desk operations, including escalation, ticketing, and communication
- Incident & Problem Management: Ensured incidents were logged, tracked, and resolved according to established procedures
- Collaborated with other IT teams for multi-system/user issues and developed strategies for process improvement
- Performance Monitoring & Reporting: Generated reports for management on KPIs related to problem management, SLAs, ticket management, and incident management
- Client Communication & Escalation: Responded promptly to client escalation requests and served as an escalation point for technical, scheduling, and procedural issues from the team
- Network & Security Analysis: Made recommendations concerning network gaps and risks, ensuring the network's stability and security
Field Engineer + NOC Specialist
ADBN
06.2008 - 06.2015
- Company Overview: ( Internet Service Provider, also known as Nomad) (ICT / IT / Web)
- Supervise the functioning of network components and makes sure that they are active and problem free
- To provide support services for Engineering and other technical teams
- Using essential software application and hardware tools detects and identifies the nature of the problem and uses proper precautions to solve the problem
- Takes the help of technical experts from the organization or from outside (if required) to solve a problem
- Accountable for managing complaints and ensuring that they are resolved
- Finishing any work according to policies of the company
- Maintaining a detailed record of the problems and methods used to solve it
- Synchronizes with technical staff to design and create new software applications for supervising network performance and operations
- Carries out inspections on regular basis on network performance and prepares final reports for management
- Dealing with power outages, black holes, network failures and make sure that main network is stable
- ( Internet Service Provider, also known as Nomad) (ICT / IT / Web)
IT Trainee
IVTB House
Phoenix
12.2007 - 06.2008
- Company Overview: (ICT / IT / Web)
- To assess the hardware and software requirements
- To liaise with consulting firms dealing with the computer system
- To prepare specifications for acquisition of hardware and software and analyse and evaluate proposals from suppliers
- Assisting in installation and maintenance of the Networks
- (ICT / IT / Web)
Education
Bachelor's degree / Licence Bac+3 - Computer Applications (ICT / IT / Web)
Bangalore University
Certification validation - Certified Fundamentals in Cybersecurity
Fortinet
Certification validation - Certified Fundamentals in Cybersecurity
Fortinet
06.2023 - 09.2023
Master's degree / Bac 5 - Computer Security & Forensics (ICT / IT / Web)
University of Technology Mauritius
Management Development Program - Management
Charles Telfair Institute
08.2021 - 10.2022
Skills
- Strategic Leadership: Proven ability to formulate and implement organizational strategies
- Stakeholder Engagement: skilled in collaborating with internal and external stakeholders to achieve organizational goals
- Multi-disciplinary Team Management: Experience leading diverse teams to deliver high-quality results
- Project Management: expertise in planning, executing, and monitoring projects to ensure timely delivery
- Communication & Interpersonal Skills: Fluent in English and French with a track record of effective communication at all levels
- Process improvement techniques
- Staff management
- Task prioritisation
- Customer Service
- Training and Development
Accomplishments
- Spearheaded the development of operational strategies that improved team efficiency by 20%.
- Successfully partnered with cross-functional teams to implement a new ticketing system, reducing resolution times by 15%.
- Mentored and trained 10+ team members, enhancing their technical and problem-solving skills.
- Led the rollout of a network monitoring tool, improving system uptime by 10%.
Languages
English
French
Personal Information
- Date of birth: 12/13/83
- Gender: Male
- Nationality: Mauritian
Certification
JAN 2020 - CCNA CERTIFIED - Credential ID: CSCO13545349
SEP 2023 - Fortinet Certified Fundamentals in Cybersecurity - Certification Validation : 3095699766AJ
Timeline
Certification validation - Certified Fundamentals in Cybersecurity
Fortinet
06.2023 - 09.2023
Network Operations Center (NOC) Assistant Manager
Rogers Capital
02.2023 - 03.2025
Management Development Program - Management
Charles Telfair Institute
08.2021 - 10.2022
Operations Supervisor / FS Lead
Rogers Capital
07.2015 - 02.2023
Field Engineer + NOC Specialist
ADBN
06.2008 - 06.2015
IT Trainee
IVTB House
12.2007 - 06.2008
Certification validation - Certified Fundamentals in Cybersecurity
Fortinet
Bachelor's degree / Licence Bac+3 - Computer Applications (ICT / IT / Web)
Bangalore University
Master's degree / Bac 5 - Computer Security & Forensics (ICT / IT / Web)
University of Technology Mauritius
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