Ashna Gundowry
Cap Malheureux
Summary
Dedicated Housekeeping Room Attendant with a proven track record at Housekeeping, excelling in guest satisfaction and cleanliness standards. Mastered cleaning techniques and guest relations, enhancing room presentation and hygiene. Adept at fostering team collaboration, I contributed to a significant improvement in staff performance and efficiency. Skilled in both meticulous cleaning and fostering positive guest experiences.
Overview
3
3
years of professional experience
Work History
Housekeeping Room Attendant
Housekeeping
01.2021 - 06.2024
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
- Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Provided exceptional customer service when interacting with guests during their stay, creating a positive impression of the hotel''s commitment towards excellence.
- Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies, and requested guest supplies.
- Restocked room supplies such as facial tissues for personal touch with every job.
- Contributed to positive guest experiences with meticulous attention to detail in all aspects of room cleaning and presentation.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Maintained a professional demeanor and appearance, following hotel policies regarding uniform and grooming standards.
- Assisted in training new employees on housekeeping protocols, leading to improved staff performance.
- Supported the front desk team by promptly addressing guest requests and concerns, fostering a welcoming atmosphere.
- Responded to requests from patrons for linens and toiletries.
- Liaised with other departments to coordinate housekeeping requirements and resolve issues and concerns.
- Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
- Washed and put away kitchen dishes, utensils and glassware.
- Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.
- Hang, cleaned and rehung draperies to maintain freshness.
- Resealed floors with wax and kitchen counters with correct applications to minimize staining and damage.
Education
Form 2 -
Mayflower College
Bon Acceuil 01.2003
Skills
- Cleaning bathrooms
- Guest Relations
- Vacuuming and sweeping
- Dusting furniture
- Mopping floors
- Waste disposal
- Sorting and washing laundry
- Cleaning techniques
- Folding clean laundry
- Window Cleaning
- Vacuuming carpets
- Laundry expertise
- Ordering cleaning supplies
- Furniture polishing
- Dusting surfaces
- Window Washing
- Ironing linens
- Housekeeping
- Guest Service and Support
- Team Support and Collaboration
- Sweeping and Mopping
- Kitchen Cleaning and Dishwashing
- Commercial Cleaning
- Furniture Moving
- Process Improvement
Languages
English
Upper intermediate (B2)
Work Preference
Work Type
Full TimeTimeline
Housekeeping Room Attendant
Housekeeping
01.2021 - 06.2024
Form 2 -
Mayflower College
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