Ashleyka Bhuckory
Residence Azurite, D15, Esperance Piton
Summary
Dynamic professional with extensive experience at Blue Safari, excelling in customer service and contract negotiations. Proven ability to implement software tools for enhanced reporting and analysis. Skilled in CRM software and fluent in multiple languages, I consistently build strong client relationships and exceed performance metrics through effective communication and attention to detail. Highly motivated and positive with great organizational and communication skills. Customer service master and efficient problem solver. Deftly manages administrative functions while delivering thorough answers and solutions to foster exceptional customer experiences.
Overview
16
16
years of professional experience
Work History
Commercial Assistant
Blue Safari
06.2024 - Current
- Assisted in contract negotiations, contributing to favorable terms for the organization.
- Implemented new software tools to enhance reporting capabilities and data analysis accuracy.
- Supported sales representatives by preparing accurate quotes, proposals, and presentations tailored to prospective clients'' needs.
- Engaged with customers to build business relationships.
Hostess
Blue Safari
05.2023 - 06.2024
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
- Maintained confidentiality of information regarding clients and company.
Call Center Agent
Partenaire BPO
06.2022 - 03.2023
- Exceeded daily call center metrics, consistently maintaining a high level of productivity and customer satisfaction.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Developed expert knowledge of company products and services to provide accurate information to customers.
Guest Service Agent
Lagoon Attitude
01.2019 - 03.2022
- Delivered exceptional guest experiences by addressing inquiries and resolving issues promptly.
- Coordinated room assignments and maintained accurate reservation records using property management systems.
- Trained new staff on customer service protocols and operational procedures to ensure consistent service quality.
- Managed check-in and check-out processes efficiently, enhancing guest satisfaction through timely service delivery.
- Responded to incoming guests, telephone calls, and email inquiries with efficiency and professionalism.
Call Center Agent
AVC Call Center
04.2018 - 01.2019
- Created and maintained detailed database to develop promotional sales.
- Investigated and resolved customer inquiries and complaints quickly.
- Maintained up-to-date knowledge of product and service changes.
- Collaborated with team members to share best practices, resulting in improved overall department performance.
Guest Relations Executive
Maritim Resort and Spa
11.2017 - 04.2018
- Delivered exceptional guest service, addressing inquiries and resolving issues promptly to enhance guest satisfaction.
- Coordinated with various departments to ensure seamless operations and guest experience throughout the hotel.
- Implemented feedback mechanisms to gather guest insights, leading to improved service offerings and amenities.
- Participated in staff meetings, providing input on process improvements that elevated team performance and guest experiences.
Call Center Agent
CCA International
06.2017 - 10.2017
- Conducted quality assurance checks on calls, providing feedback for continuous improvement initiatives.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Resolved customer issues promptly, ensuring satisfaction and loyalty.
Salesperson
Plaggia Boutique, La Croisette
06.2016 - 01.2017
- Developed relationships with clients for increased loyalty and repeat business.
- Maintained current knowledge of evolving changes in marketplace.
- Achieved or exceeded company-defined sales quotas.
Call Center Agent
Outremer Telecom
01.2016 - 03.2016
- Analyzed call data to identify trends, contributing to the development of targeted service improvements.
- Improved customer satisfaction ratings by efficiently addressing and resolving inquiries, complaints, and requests.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
Call Center Agent
CCA International
03.2014 - 12.2015
- Managed inbound customer inquiries, providing accurate information and resolving issues efficiently.
- Utilized CRM software to track interactions, ensuring seamless communication and follow-up.
- Implemented effective conflict resolution techniques, enhancing customer satisfaction ratings significantly.
Salesperson
Shinee Boutique, La Croisette
11.2012 - 03.2013
- Engaged customers to identify needs and recommend appropriate products.
- Processed transactions efficiently using point-of-sale systems.
- Worked to build relationships with customers and built potential for additional sales.
- Set and achieved company defined sales goals.
Salesgirl
Daby Store
11.2010 - 01.2011
- Supported promotional activities by setting up displays and arranging merchandise attractively
- Enhanced customer satisfaction with attentive service and prompt resolution of complaints.
Salesgirl
Speed Club Shop
11.2009 - 01.2010
- Assisted customers with product selection and inquiries to enhance shopping experience
- Operated cash register accurately, processing transactions and handling cash responsibly
- Boosted sales by building rapport with customers and understanding their needs.
Education
SC- DAV College
Morcellement Saint Andre, MauritiusInternet And Computing Core Certificate (IC3)
Awarded By National Computer BoardFront Office Certificate
Skills
- Time management skills
- CRM software experience
- Fluent in multiple languages
- Clerical experience
- Teamwork and collaboration
- Customer service
- Attention to detail
- Multitasking
- Excellent communication
- Decision-making
- Documentation and recordkeeping
- Mail handling
Languages
French
Advanced (C1)
English
Advanced (C1)
Hindi
Advanced (C1)
Timeline
Commercial Assistant
Blue Safari
06.2024 - Current
Hostess
Blue Safari
05.2023 - 06.2024
Call Center Agent
Partenaire BPO
06.2022 - 03.2023
Guest Service Agent
Lagoon Attitude
01.2019 - 03.2022
Call Center Agent
AVC Call Center
04.2018 - 01.2019
Guest Relations Executive
Maritim Resort and Spa
11.2017 - 04.2018
Call Center Agent
CCA International
06.2017 - 10.2017
Salesperson
Plaggia Boutique, La Croisette
06.2016 - 01.2017
Call Center Agent
Outremer Telecom
01.2016 - 03.2016
Call Center Agent
CCA International
03.2014 - 12.2015
Salesperson
Shinee Boutique, La Croisette
11.2012 - 03.2013
Salesgirl
Daby Store
11.2010 - 01.2011
Salesgirl
Speed Club Shop
11.2009 - 01.2010
SC- DAV College
Internet And Computing Core Certificate (IC3)
Front Office Certificate
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