Summary
Overview
Work History
Education
Skills
Timeline
Generic

Arvin Bhugaloo

Trou Deau Douce

Summary

Dynamic Duty Manager with a proven track record at Salt of Palmar, excelling in customer service and operational oversight. Enhanced guest satisfaction through effective complaint resolution and staff training, fostering strong relationships that drove repeat business. Skilled in financial management and motivated leadership, consistently achieving high standards in service delivery.

Overview

21
21
years of professional experience

Work History

Duty Manager

Salt of Palmar
05.2024 - Current
  • Managed staff scheduling for optimal coverage, ensuring efficient operations during peak hours.
  • Trained employees in essential job functions.
  • Mentored and supported staff members to apply best practices and follow procedures.
  • Supervised and coordinated team to provide guidance and support and maximize performance.
  • Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
  • Improved customer satisfaction by promptly addressing and resolving guest concerns and complaints.
  • Maintained a safe and secure environment for guests and employees through regular facility inspections and adherence to safety protocols.
  • Monitored daily financial reports, reconciling discrepancies to ensure accurate accounting records were maintained at all times.

Duty Manager

Ambre Resort & Spa
06.2019 - 05.2024
  • Reduced guest complaints by ensuring strict adherence to hotel policies and procedures.
  • Handled emergency situations calmly and professionally, prioritizing guest safety at all times.
  • Maintained high standards of cleanliness throughout the property, conducting regular inspections to ensure compliance with health and safety regulations.
  • Developed strong relationships with corporate clients to secure repeat bookings for business events.
  • Managed guest feedback effectively, promptly addressing any negative comments and highlighting positive reviews to motivate staff and maintain a high level of customer satisfaction.
  • Provided personalized attention to VIP guests, ensuring their needs were met beyond expectations during their stay at the hotel.
  • Served as a liaison between various departments within the hotel, ensuring smooth operational flow across all areas of responsibility.
  • Managed day-to-day operations of lodging facility, scheduling staff and overseeing budgets.
  • Established and upheld high standards, promoting great customer service and assistance to guests.
  • Implemented successful strategies to increase customer satisfaction.

Duty Manager

Radisson Blu Poste Lafayette Resort & Spa
12.2017 - 05.2019
  • Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
  • Handled escalated customer issues with diplomacy, ensuring satisfactory resolution while preserving long-term client relationships.
  • Enhanced team performance by providing ongoing coaching, feedback, and training opportunities for staff members.
  • Oversaw inventory management, ordering supplies as needed to maintain adequate stock levels and minimize waste.
  • Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
  • Developed strong relationships with key clients, vendors, and business partners to foster a collaborative working environment.
  • Ensured compliance with all company policies, local regulations, and industry standards related to hotel operations.
  • Initiated plans to improve customer relations, quality standards, and service efficiency.
  • Coordinated staff training sessions on new systems or procedures, fostering continuous learning among team members.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Conducted regular performance evaluations for team members, identifying areas of improvement and recommending appropriate action plans.

Duty Manager

Denis Private Island
09.2015 - 11.2017

Duty Manager

Madinat Jumeirah Resort
06.2010 - 08.2015
  • Mentored and supported junior staff members to apply best practices and follow procedures.
  • Facilitated open communication among team members by conducting regular meetings and encouraging constructive feedback sharing within the group.
  • Served as the primary point of contact for VIP guests, ensuring personalized service and exceptional experiences throughout their stay.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Addressed employee concerns proactively through open communication channels, fostering a positive work environment within the hotel team.
  • Ensured proper cash handling procedures were followed by front desk personnel, reducing discrepancies in end-of-day reports significantly over time.
  • Improved overall efficiency with regular evaluations of staff performance and targeted training programs.
  • Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
  • Increased customer service ratings through personable service.
  • Reduced guest complaints by ensuring strict adherence to hotel policies and procedures.
  • Handled emergency situations calmly and professionally, prioritizing guest safety at all times.
  • Maintained high standards of cleanliness throughout the property, conducting regular inspections to ensure compliance with health and safety regulations.
  • Developed strong relationships with corporate clients to secure repeat bookings for business events.
  • Managed guest feedback effectively, promptly addressing any negative comments and highlighting positive reviews to motivate staff and maintain a high level of customer satisfaction.
  • Provided personalized attention to VIP guests, ensuring their needs were met beyond expectations during their stay at the hotel.

Front Office Supervisor

Madinat Jumeirah Resort
03.2009 - 05.2010
  • Trained new front office staff, ensuring thorough understanding of hotel policies and procedures.
  • Developed strong relationships with repeat customers through personalized service and attention to detail in meeting their needs.
  • Conducted regular performance evaluations for front office staff to foster professional growth and development opportunities.
  • Promoted positive work environment by fostering teamwork among front office staff members.
  • Organized staff scheduling effectively to maintain appropriate coverage during peak hours without compromising service quality.
  • Enhanced guest satisfaction by efficiently managing front office operations and addressing customer concerns promptly.
  • Maintained accurate financial records, including daily reports on sales transactions, cash drawer balances, and room charges.
  • Collaborated with housekeeping and maintenance teams to ensure room availability and quality standards were met.
  • Coached employees through day-to-day work and complex problems.
  • Reconciled end-of-day reports to determine accurate billing and payment processing.
  • Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
  • Trained team members on new hotel services and products to support promotional efforts.
  • Monitored front areas so that questions could be promptly addressed.
  • Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.

Butler Guest Service Agent

Shangri La Dubai
04.2006 - 01.2008
  • Maintained high standards of cleanliness and organization throughout the property, resulting in a consistently welcoming environment for residents and guests.
  • Resolved billing disputes promptly, maintaining professionalism and customer satisfaction throughout the process.
  • Coordinated travel arrangements for family members and guests, leading to hassle-free trips and enjoyable experiences.
  • Collected room deposits, fees, and payments.

Villa Butler

Beau Rivage Resort & Spa
02.2005 - 04.2006
  • Enhanced guest experiences by providing personalized and attentive services as per their preferences.
  • Arranged for extra bedding, linens, towels, and furniture to satisfy guests.
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
  • Ensured seamless operations in the household by efficiently managing day-to-day tasks, including cleaning, cooking, and laundry.
  • Inspected all cleaning and household tasks for alignment with quality standards.
  • Maintained professional yet personable relationship with employer by observing social boundaries and standards of privacy and confidentiality.
  • Prepared gourmet meals tailored to dietary preferences or restrictions of family members or guests, maintaining high culinary standards at all times.
  • Handled confidential personal information with discretion and sensitivity, preserving trust between employer and employee.
  • Safeguarded valuable assets within the home by implementing security measures and protocols when necessary.
  • Provided support during emergencies or crises within the household, acting swiftly and calmly to mitigate potential issues and ensure safety for all occupants.
  • Acted as a trusted advisor to the employer by making informed suggestions regarding household matters, contributing to decision-making processes when required.
  • Trained junior staff members in various aspects of butler service, enhancing their skills and improving overall team performance.
  • Conducted regular inventory checks on household items, addressing any discrepancies promptly to avoid shortages or overstocking issues.
  • Handled correspondence on behalf of the employer, ensuring timely responses while maintaining appropriate discretion with sensitive information.
  • Facilitated smooth transitions during relocation periods by overseeing packing/unpacking processes as well as organizing and setting up new living spaces.
  • Identified needs and coordinated plans for travel and out-of-town functions.

Housekeeping Trainee

Constance Academy
02.2004 - 07.2004

Education

Professor Basdeo Bissoondoyal College
Flacq

Skills

  • Customer service
  • Customer service focus
  • Time management
  • New employee training
  • Team supervision
  • Customer communication
  • Attention to detail
  • Professionalism and integrity
  • Relationship building
  • Delegating work
  • Work planning and organization
  • Operational oversight
  • Policy implementation
  • Health and safety compliance
  • Motivational leadership
  • Operations management
  • Goal setting
  • SOP development
  • Performance management
  • Quality assurance
  • KPI setting and review
  • Service management
  • Facilities maintenance
  • Financial acumen
  • Staff management
  • Employee motivation
  • Budget management
  • Processes and procedures
  • Complex Problem-solving
  • Process monitoring and improvement
  • Human resources management
  • Financial management
  • Business development
  • Safety protocols
  • Coaching and mentoring

Timeline

Duty Manager

Salt of Palmar
05.2024 - Current

Duty Manager

Ambre Resort & Spa
06.2019 - 05.2024

Duty Manager

Radisson Blu Poste Lafayette Resort & Spa
12.2017 - 05.2019

Duty Manager

Denis Private Island
09.2015 - 11.2017

Duty Manager

Madinat Jumeirah Resort
06.2010 - 08.2015

Front Office Supervisor

Madinat Jumeirah Resort
03.2009 - 05.2010

Butler Guest Service Agent

Shangri La Dubai
04.2006 - 01.2008

Villa Butler

Beau Rivage Resort & Spa
02.2005 - 04.2006

Housekeeping Trainee

Constance Academy
02.2004 - 07.2004

Professor Basdeo Bissoondoyal College

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Arvin Bhugaloo