Summary
Overview
Work History
Education
Skills
Languages
Certification
Additional Information
Timeline
Generic

Arvesh Foolkoaree

Lusk Village

Summary

Former Astreya employee with on-site experience at Google, Barrow Street Dublin 2. Resigned in January to assist my mother during her surgery in Mauritius. Now seeking to rejoin the team at Google in Ireland.


Accomplished Equipment Maintenance Technician with a proven track record at Google on Behalf of Astreya, adept in IT Asset Management and delivering exceptional customer service. Demonstrated ability to lead teams across various roles, achieving a consistent 5% growth in sales KPIs at Aldi Stores Ireland. Skilled in hardware installation and fostering positive client relations, showcasing a friendly and patient demeanor.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Equipment Maintenance Technician

Google on Behalf of Astreya
01.2022 - 01.2024
  • Troubleshot technical issues and resolved them efficiently to ensure uninterrupted work operations of all users within the organization.
  • Utilized company software and tools to execute hardware inventory and management including hardware deployment and returns.
  • Executed laptop imaging through BIOS access for pre-deployment purposes across multiple operating systems including MacOS, Linux, Windows & ChromeOS
  • Performed secure data wiping on desktop HDDs and SDDs, laptops, and phones via BIOS menu to ensure proper disposal of end-of-life equipment.
  • Setting up of various hardware equipments.
  • Oversaw back end operations, including hardware assignment and host configuration for user satisfaction.
  • Performed regular maintenance tasks to ensure optimal functionality of hardware
  • Used prioritization, critical thinking and analytical skills to manage high-volume queues.

Duty Manager

Lidl Ireland
09.2021 - 01.2022
  • Responsible for leading the team on duty by delegating tasks and supervising.
  • Accept deliveries and record them on computer systems.
  • Perform date checks and record out-of-date products on handheld scanners to keep stock inventory accurate.
  • Worked on touch screen till registers.
  • Dealt with customer complaints and inquiries.

Deputy Store Manager

Aldi Stores Ireland
08.2018 - 09.2021
  • Adapted sales strategy and ordering through the analysis of store KPIs using Company Software.
  • Led team of 20+ to achieve monthly sales KPIs with consistent 5% growth
  • Performed monthly staff performance assessments to optimize productivity and recognize areas for training and advancement
  • Trained new starters by showcasing expertise in customer service, sales and product knowledge
  • Trained and coached a team of 20+ employees in effective customer service techniques and upselling strategies resulting in improved sales performance and heightened customer satisfaction.
  • Managed stock ordering, ensured accurate date checks, and implemented effective stock rotation techniques

Assistant Manager

Spar Ireland
12.2016 - 07.2018
  • Managed team of 10+ to consistently achieve store service and sales KPIs with regular reviews
  • Oversaw stocktakes of 450+ items, auditing labels and resolving faulty stock issues
  • Identified staff performance issues and worked with management team to deliver constructive improvements
  • Undertook daily management of office administrative tasks on computers including creating team rotas, stock ordering, wastage recording and other company guidelines.

Restaurant Manager

KFC
04.2011 - 11.2016
  • Oversaw the recruitment, hiring, onboarding, training, scheduling and evaluation of employees.
  • Supervised and trained staff in customer service, food handling, and safety protocols.
  • Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
  • Improved workplace culture in order to retain employees

Floor Manager

JD Sports
12.2006 - 03.2011
  • Planned staff rotas and managed payroll budget for over 25 individuals.
  • Developed training and development plans for 25+ staff, conducting monthly meetings to review progress and discuss sales technique improvements.
  • Demonstrated attention to detail by completing store opening checklists accurately, leading to pristine in-store displays.

Education

ECollege Ireland
Ireland

Eden College
Dublin

Dr Regis Chaperon State Secondary School
Mauritius

Skills

    Hardware Installation

    IT Asset Management

    Customer Service

    Friendly and Patient

Languages

English
Native language
French
Advanced
C1

Certification

IT Troubleshooting Skill Training - Udemy

Additional Information

Nationality - Mauritian Irish

Age 37 years old

Timeline

Equipment Maintenance Technician

Google on Behalf of Astreya
01.2022 - 01.2024

Duty Manager

Lidl Ireland
09.2021 - 01.2022

Deputy Store Manager

Aldi Stores Ireland
08.2018 - 09.2021

Assistant Manager

Spar Ireland
12.2016 - 07.2018

Restaurant Manager

KFC
04.2011 - 11.2016

Floor Manager

JD Sports
12.2006 - 03.2011

ECollege Ireland

Eden College

Dr Regis Chaperon State Secondary School

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Arvesh Foolkoaree