Arpana Disha SHIBNAUTH

• Implement Audit recommendations, SADC Summit of Heads of States decisions and SADC Council of Ministers decisions.
• Prepare and Implement the Wellness Annual Corporate Plan (Annual Operational Plan and Budget).
• Identify Risks affecting wellness of employees and implement measures to mitigate them.
• Review and enforce, interpret and facilitate implementation of Human Resources Strategies, Policies and Procedures with respect to employee relations, staff welfare and Occupational Safety and Health.
• Advise Management and employees on industrial relations matters and manage disciplinary and grievance matters effectively to ensure compliance with Employment Laws and provisions of relevant internal SADC Policies and Procedures.
• Develop and implement the SADC Employee Welfare Program and be the focal point for all wellness, OSHE, pandemics issues for continuous well-being of employees.
• Coordinate and implement activities of the Employee Relations Committee, Compassionate Committee, Social Committee, OSHE Committee and Pandemics Technical Committee such as COVID-19 amongst others.
• Organise and conduct General Staff Meetings annually.
• Conduct orientation/induction sessions for new employees to ensure understanding of Human Resources Policies and Procedures dealing with wellness, OSHE and relations and pandemics.
• Handle bereavement matters effectively to provide compassionate support and a dignified funeral to employees and/or dependents, as per Human Resources Policies.
• Prepare monthly progress reports related to Wellness, Disciplinary issues, Grievances, OSHE and pandemics activities for Director's and Management's consideration.
• Organise employee recognition and farewell activities.
• Contribute innovative ideas and solutions to enhance team performance and outcomes and be cost-effective.
• Lead and supervise subordinates in their work, provide guidance and advice when required, develop subordinates' work plan and appraise subordinates job performance.
• Complete day-to-day duties accurately and efficiently.

• Implemented Human Resources related decisions of the Local Government Service Commission.
• Implemented recruitment process and managed over 500 employees.
• Maintained and updated employees records on Human Resources database and system.
• Handled and followed up with Local Government Service Commission on employees' confirmations or extensions of probations or contracts.
• Carried out payroll activities monthly in collaboration with Finance Department.
• Ensured proper and updated filing systems for easy retrieval of information.
• Ensured employees submitted their certificates of character timeously.
• Managed subordinates and trainees affected to the Human Resources Department.
• Ensured proper management of leaves for all employees.
• Facilitated training and development of Human Resources employees.
• Handled industrial matters effectively.
• Assisted the OSHE Officer in handling all industrial injuries and safety & health matters effectively.
• Managed the Performance Management systems and conducted performance appraisals of subordinates and trainees in the Human Resources Department.
• Conducted daily administrative duties.

• Ensured the smooth and efficient operation of the Human Resources department and coordinated with various other departments in order to identify the key positions and selection, recruitment, training and retention of candidates.
• Created a work environment that is high in employee morale and provided constant learning & development and use of feedback from ESS to draw an action plan.
• Developed systems and procedures that achieve higher cost efficiency and employee satisfaction.
• Recruited and managed over 200 employees, rationalized manpower utilization and carried out appropriate right sizing activities and facilitated annual performance appraisal of staff.
• Developed and implemented the annual operational plan taking into consideration other department's objectives and HR overall strategy.
• Monitored continuous in-house training at all levels.
• Managed and annually appraised subordinates and trainees affected to the Human Resources Department.
• Implemented and sustained the Code of Conduct and values systems.
• Managed Payroll Administration, HRIS Administration and conducted quarterly Employee Satisfaction Surveys.
• Conducted Town hall Meetings for Employee of Month/Year and Star of Month/Year.
• Managed Employee Relations and addressed and efficiently resolved conflicts, grievances and disciplinary matters.
• Conducted wellness activities for employees regarding their well-being and conducted community development activities.
• Supervised the Staff Cafeteria and ensured that staff were provided with adequate and healthy food at all times.
• Liaised and negotiated professionally with governmental and/or non-governmental agencies such as Labour offices, Hotel School, Mauritius Tourism Promotion Authority, Association des Hoteliers et Restaurateurs Ile Maurice, amongst others.
• Prepared monthly Human Resources Reports for Management's consideration.
  

• Assisted in the whole recruitment process and ensured that budgeted manpower department-wise is not exceeded, screened applications from different sources, conducted phone interviews and face-to-face interviews, selected of best qualified candidates, assisted in appointment of selected candidates, conducted orientation and induction sessions of new recruits, prepared contracts of employment.
• Maintained and updated employees' internal database and on SICORAX Human Resource Systems, maintained proper filing of employees' personal files for easy retrieval of information as and when required.
• Handled and followed-up on employees confirmations, extension of probationary periods and terminations and assisted in managing over 200 employees.
• Ensured that employees submitted their certificates of character and food handlers' certificate within specific period and issued reminders and warnings on non- submission.
• Health and Safety & Industrial injuries: ensured transportation of casualties to hospital and back home if required, ensured respective authorities are informed as per Law, worked closely with the Health & Safety Officer on matters pertaining to injuries and all health & safety issues, ensured tenure of Health & Safety Committee every two months, monitored cleanliness with regards to staff related areas to prevent mishaps, checked first aid boxes and registered used items, followed up with the purchase of exhausted first aid items for regular replenishment.
• Payroll: Ensured attendance sheets from all departments were submitted on time to the finance department, submitted duly approved local, sick, permission and overtime forms to Finance Department.
• Managed subordinates', trainees', National Apprenticeship Scheme Trainees' contracts, leaves and supervised their duties.
• Responsible of staff transport, ensured that all staff reach and leave hotel by their respective transport on time and answered to any query pertaining to transport by liaising with transport contractor.
• Employee Welfare: ensured the tenure of the employee welfare committee on a monthly basis, coordinated all activities to be organized for staff, prepared for the monthly tenure of Employee Award Ceremony, prepared powerpoint presentations and certificates for the Human Resources Manager, ensured proper management of the HR notice board, prepared monthly employees' birthday lists and cards and liaised with the Pastry Chef for their birthday cakes.
• Leaves Management: Monitored and updated all leaves on SICORAX system on a monthly basis.
• Training & Development: Assisted in organising all training activities along with respective Head of Departments and kept records of all training activities conducted.
• Assisted to handle industrial matters and company representative at Industrial court.
• Performance Appraisals: Assisted in the yearly exercise of performance
  appraisals and kept records and made follow ups on each department to submit their performance appraisals.
• Prepared and submitted Human Resources related reports to Human Resources Manager for consideration and further submission to Management.
• Assisted in compilation of statistics and conducting market surveys when required.
• Conducted daily administrative duties efficiently.

• Responsible of recruitment and selection process.
• Managed over 170 employees.
• Responsible for training and development of employees.
• Responsible for compilation of monthly payroll on SICORAX System.
• Handled health and safety related issues and Injuries at work.
• Handled all industrial matters.
• Responsible for welfare of staff.

• Worked as a Social Security Officer at Benefits Branch of the Ministry and handled payment of pensions such as Basic Retirement Pension, Basic Invalidity Pension, Basic Widow Pension, Severely Handicapped Pension), ensured correct calculations of pensions amounts as per Law, attended to daily queries from complainants and tried to efficiently resolve them.
• Worked as an Organising Officer at Sir James Burty David Recreation Centre at Pointe Aux Sables, entertained old age persons during their stay at the recreation centre and ensured they had a great experience.
• Worked as a Management Support Officer at The Medical Unit, dealt with invalid persons to be scheduled for medical board assessments to be granted invalidity pensions, worked in close collaboration with medical general practitioners for organising domiciliary visits for persons above 75 years (severely handicapped) and above 90 years (old age) amongst others and facilitated for payment of carer's allowance to Severely Handicapped persons.

1. Administrative Secretary Duties:

• Screened telephone calls and took messages for General Manager.
• Opened, sorted and delivered email within the administrative office.
• Typed a variety of routine documents such as drafts of correspondences for the
  General Manager and Managing Director.
• Arranged meetings for the General Manager and Managing Director whenever required.
• Record taker for all Management and Board Meetings.
• Managed, organized and updated files, records, reports, charts and correspondences.
• Provided clerical and procedural support whenever needed.

2. Human Resources Coordinator Duties:

• Responsible for daily human resource activities and reported the General Manager.
• Recruitment: Interviewed potential candidates, finalised recruitment process, drafted letters of appointment and contracts of employment, inducted new recruits, designed job descriptions for employees with the assistance of Head of Departments.
• Relations: ensured discipline prevailed at all times and escalated staff issues to the Head of Departments and General Manager as and when necessary for action, drafted warning letters for Head of Departments in cases of misconduct, record taking for disciplinary committees and hearings.
• Transport: Responsible of all Hotel vehicles and monitoring their ins and outs, managed hotel drivers, prepared their monthly rosters and monitored closely travel orders and hotel's vehicles' mileage.
• Security: Liaised with security officers about overall security issues of hotel and vehicles and escalated problems to the General Manager for action.
• Attendance and Leave Management: Monitored staff attendance manually through attendance books and electronically on Fingerprint system. Prepared duty rosters for all Head of Departments. Monitored unauthorised leaves, absences without notification and sickness of employees, taking appropriate action to stop any abuse.
• Payroll: Computed payroll on a monthly basis and generated monthly pay slips for employees.
• Filing and Record keeping: Updated and maintained proper record of all employees on an electronic database and filing of employees documents for easy retrieval.
• Performing any other duties as requested by the Management.