Aroulen Arnasalon Murday

• Provide support to Webex Zoom meeting (host, delete, invite)
• Troubleshoot Cisco devices such as Telepresence Video Conferencing (Touch panel, display and camera issue, HTTP error)
• Provide support to VIP customer while hosting important meeting
• Ensure proper investigation and diagnostic to determine RFO (reason for outage)
• Created assessment reports of equipment issues and resolutions using operational data.
• Assist customer worldwide for Live troubleshooting on equipment when in needs
• Works in collaboration with Cisco team to ensure proper functionalities of equipment (raise RMA for faulty parts)
• E-learning platform for training and unlimited resources on how to perform and increase knowledge in workplace
• Maintained quality control by defining and documenting operating procedures.
• Worked alongside service desk to provide 1st and 2nd line support to users desk side and remotely.
• Set up emails, phones and general hardware technical support capabilities.
• Built and maintained customer trust by maintaining ongoing communications until resolution.
• Developed knowledge-sharing methodologies, diagnostic tools and creative processes to improve end-user experience.
• Supported high volume customer requests via telephone, email and web portals with professional and first class service.
• Collaborated with team members in virtual environments to optimise field experience and development capabilities.

(Part - Time Basic)

• Rotate throughout the site and understand tasks given to me
• Provide assistance to problems in network systems and adjustment
• Cabling process from a specific point to server rooms
• Ability to solve problems in cabling and routers
• Ability to work harder, inspiring and devoted for my job
• Ability to create an efficient and friendly team
• Ability to solve problems in a sufficient time
• Responded politely to public comments and concerns.
• Troubleshooting hardware and software problems
• Installing and configuring the peripherals, components and drivers
• Managing and Maintaining PC's, Routers and Switches

• Stored, maintained and cleaned construction equipment.
• Carried out activities in line with work schedule.
• Cleaned up sites after shifts, organizing tools and securing supplies in designated storage units.
• Applied primer, paints, varnishes and lacquers to walls and surfaces using traditional and sprayer methods.
• Cleaned and properly stored all [Type] equipment and supplies at the end of each workday, and removed trash and debris from work areas.
• Prepared trim, walls and ceilings for painting by cleaning, smoothing and priming surfaces.
• Taped around windows and fixtures prior to painting walls.
• Prepared surfaces and surrounding areas for painting using sandpaper, tape and other materials.
• Bid on projects, prepped sites and completed projects in line with customer specifications and requirements.
• Minimized accidents and incidents by maintaining health and safety procedures.
• Exceeded customer expectations by delivering high-quality results within budget and timeframe targets.
• Calculated necessary amount of paint or wallpaper to complete projects.
• Measured and carefully applied materials to minimise wastage.