Approo Vedita
Britannia
Summary
Dynamic professional with extensive experience as a Secretary Receptionist at Dentcare, excelling in appointment management and patient record maintenance. Proven ability to enhance customer service through effective communication and problem-solving skills. Recognized for maintaining organized front office operations and fostering a welcoming environment for patients.
Overview
4
4
years of professional experience
5
5
years of post-secondary education
Work History
Secretary Receptionist and dental assistant
Dentcare
Floreal
06.2025 - 04.2026
- Managed appointment scheduling for patient visits and consultations.
- Assisted in maintaining organized patient records and documentation systems.
- Handled incoming calls and provided information to patients and staff.
- Coordinated office supplies inventory and ensured timely replenishment.
- Supported administrative team with daily clerical tasks and correspondence.
- Facilitated communication between dental staff and patients effectively.
- Organized patient files following confidentiality protocols and standards.
- Maintained a clean and welcoming reception area for visitors.
- Answered incoming phone calls, responded to inquiries and transferred calls as needed.
Front Office Receptionist
Dental wellness clinic
Curepipe
01.2025 - 05.2025
- Greeted patients warmly and scheduled appointments efficiently.
- Answered phone calls and addressed patient inquiries promptly.
- Coordinated patient flow and ensured a smooth front office operation.
- Maintained cleanliness and organization of the reception area consistently.
- Assisted dental staff with administrative tasks as needed.
- Communicated effectively with patients to enhance their experience at the clinic.
- Answered phone calls, transferred calls, took messages, and provided information to callers.
Cashier
Sik yuen Ltd
Curepipe
08.2022 - 12.2024
- Processed customer transactions efficiently at Sik Yuen Ltd.
- Maintained accurate cash drawer and handled currency with care.
- Collaborated with team members to improve customer service experiences.
- Ensured store cleanliness and organized merchandise displays.
- Resolved customer complaints promptly to enhance satisfaction levels.
- Trained new cashiers on company policies and register operations.
- Accepted cash and credit card payments, issued receipts and provided change.
Education
Hindu Girls’ College
Curepipe 01.2014 - 02.2019
Skills
- Telephone etiquette
- Appointment management
- Patient record maintenance
- Office supply coordination
- Customer relationship management
- Records organization
- Front office operations
- Communication skills
- Problem solving
- Attention to detail
- Team collaboration
- Time management
- Customer service
- Filing experience
Languages
French,English,Hindi
First Language
Accomplishments
National youth Civic services
Timeline
Secretary Receptionist and dental assistant
Dentcare
06.2025 - 04.2026
Front Office Receptionist
Dental wellness clinic
01.2025 - 05.2025
Cashier
Sik yuen Ltd
08.2022 - 12.2024
Hindu Girls’ College
01.2014 - 02.2019