Aphanie Gertrude Sephora LISETTE

• Guided claimants through their pension and social aid application process, ensuring accurate completion and submission of required documentation.
• Informed claimants on social security policies, procedures, and any changes affecting their benefits.
• Responded to public and claimants inquiries regarding social security benefits, providing accurate information and guidance.
• Managed the receipt, sorting, and dispatch of incoming and outgoing correspondence, ensuring timely and accurate distribution.
• Acted as secretary to the Medical Board, recording minutes of meeting and facilitating communication between claimants and doctors.

From 2019 to 2021:

• Assist customers regarding loan query and loan application.
• Verify and process online loan applications.
• Prepare, scrutinize and process documents.
• Draft replies regarding simple correspondence.
• Use of IT and operate e-mail services.

From 2021 to 2024:

• Give support and carry out administrative duties in HR department.
• Monitoring attendance and update leaves records of staff on a daily basis.
• Follow up of medical insurance claim for staff.
• Ensure proper filing and update record of employees file.
• Assist Human Resource Management Officer in recruitment process.
• Process staff personal loans.
• Provide Human Resource Management Officer with overtime claim and stipend payment of staff.
• Provide relevant information for preparation of year-end budget.
• Use of IT and operate e-mail services.

• Sales and Cross-selling of Cim Products.
• Handle and follow up of customer complaints, queries and requests.
• Ensure good delivery of end product.
• Provides professional and courteous service at all times mainly for credit application and agreements.
• Perform filing and record keeping activities.
• Handle cash, credit and check transactions of customers simultaneously.