Ansuman Jugnarain
Kashinath Temple Road, Poste De Flacq,Mauritius
Summary
High-energy professional skilled at welcoming guests, maintaining entrances and balancing server loads to optimize operations. Collaborative, hardworking and efficient at prioritizing and handling simultaneous tasks to promote positive dining experiences.
Hardworking professional offers hospitality experience and enthusiasm for helping others. Familiar with organizing seating for individuals or parties to maximize guest satisfaction. Comfortable working in fast-paced environments to handle demanding guest.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Overview
2025
2025
years of professional experience
Work History
Assistant Maitre D'
Royal Caribbean International LTD
Miami, USA
05.2023 - 11.2024
- Assisted Maitre D' with daily operations, such as scheduling staff and ordering supplies.
- Provided training to new waitstaff on proper restaurant etiquette and procedures.
- Monitored dining room for any cleanliness or safety issues that needed attention.
- Responded promptly to customer complaints in a professional manner.
- Resolved conflicts between customers or employees in an effective way.
- Conducted regular inventories of food, beverage, and other items necessary for successful operation of the restaurant.
- Reviewed customer feedback surveys to identify areas needing improvement in terms of services offered.
- Responded appropriately to customer complaints, bringing major issues to attention of manager on duty.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Delegated work to staff, setting priorities and goals.
- Promoted safe working conditions by monitoring safety procedures and equipment.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
- Coached staff on strategies to enhance performance and improve customer relations.
- Supervised activities of dining room staff to maintain service levels and support guest needs.
Head Waiter
Royal Caribbean International LTD
Miami, USA
11.2019 - 05.2023
- Greeted customers and escorted them to their tables.
- Ensured that the dining area was properly set up with clean linens, silverware, and glassware.
- Trained new waiters on food service procedures and customer service standards.
- Monitored wait staff performance and provided feedback when necessary.
- Provided assistance in resolving customer complaints in a professional manner.
- Maintained an accurate record of all orders taken by waitstaff.
- Enforced health and safety regulations in the restaurant dining area.
- Verified that all items ordered were delivered correctly to each table.
- Took initiative to anticipate guest needs before they arose, ensuring excellent customer service at all times.
- Assisted servers with taking orders from customers as needed during peak hours.
- Consistently monitored dining room ambiance including music levels, lighting, decorations.
- Communicated any special dietary requirements or allergies reported by customers to kitchen personnel promptly.
- Dealt with customer issues for servers, consistently upholding professionalism and calmness to maintain customer satisfaction.
- Provided exceptional service to high volume of daily customers.
- Verified guest satisfaction with meals and suggested additional items to increase restaurant sales.
- Served high volume of tables at once and simultaneously supervised serving staff.
- Maintained knowledge of menu items, ingredients and preparation methods to assist guests with menu selection.
- Checked identification to verify minimum age requirements for consumption of alcoholic beverages.
Restaurant Supervisor
Royal Caribbean International LTD
Miami, USA
05.2017 - 11.2019
- Supervised and coordinated activities of restaurant staff to ensure customer service standards are met.
- Trained new employees on restaurant policies and procedures.
- Maintained records of employee performance evaluations, attendance and disciplinary actions taken when needed.
- Resolved customer complaints regarding food quality or service issues promptly and courteously.
- Conducted regular inspections of the premises to ensure cleanliness, proper maintenance and attractive displays.
- Oversaw restaurant maintenance and cleanliness, assigning tasks to individual team members in alignment with operational and customer needs.
- Worked in cooperation with front and back of house staff to ensure smooth operations.
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
- Adhered to all food safety regulations.
- Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
- Maximized team performance by training new employees on proper food handling and restaurant protocols.
- Explained goals and expectations required of trainees.
- Delegated work to staff, setting priorities and goals.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
Waiter
Royal Caribbean International LTD
Miami, USA
03.2015 - 05.2017
- Greeted guests and answered questions about menu items.
- Provided excellent customer service to ensure repeat customers.
- Brought food and beverages to tables in a timely manner.
- Checked with customers to ensure that they were enjoying their meals.
- Followed all safety and sanitation regulations when handling food or drinks.
- Cleared away dirty dishes from tables after each course was finished.
- Maintained cleanliness of work areas throughout shift by wiping counters and cleaning spills promptly.
- Informed customers of daily specials in an engaging manner.
- Replenished condiments, silverware, napkins. as needed during meal services.
- Cleaned dining room chairs, tables, floors and other surfaces regularly.
- Maintained knowledge of menu items, ingredients and preparation methods to assist guests with menu selection.
- Explained menu items, describing ingredients and cooking methods upon request.
Waiter
Long Beach Hotel
Mauritius, Mauritius
Education
Restautant And Bar Service Course
Sun Continuous Learning Group School
Mauritius12-2014
Skills
- Reservation management
- Dining room management
- Guest complaint resolution
- Interactive communication skills
- Complaint handling
- Strong interpersonal skills
Languages
English
Advanced
C1
French
Advanced
C1
Creole
Advanced
C1
Hindi
Advanced
C1
Timeline
Assistant Maitre D'
Royal Caribbean International LTD
05.2023 - 11.2024
Head Waiter
Royal Caribbean International LTD
11.2019 - 05.2023
Restaurant Supervisor
Royal Caribbean International LTD
05.2017 - 11.2019
Waiter
Royal Caribbean International LTD
03.2015 - 05.2017
Waiter
Long Beach Hotel
Restautant And Bar Service Course
Sun Continuous Learning Group School