Ansheena Goolam
Mahebourg
Summary
Accommodating Marketing Assistant and Fintech support with three years of experience delivering solid customer care while enhancing relations. Strong interpersonal skills with talents for relating and empathizing with individuals of varying personalities and walks of life. Proficient in numerous computer applications. Highly motivated and driven to achieve set goals and targets. Smoothly uncovers and solves challenges while promoting company products and maintaining loyal, satisfied customers. Focused on surpassing expectations and driving team success.
I'm confident that if given this opportunity, will thrive and deliver quality work within stipulated deadlines. Looking forward to contributing skills and experiences to this organization if given the opportunity.
Overview
3
3
years of professional experience
Work History
Marketing Assistant
Mauritius Telecom
Port Louis
11.2021 - Current
- · Facebook moderator- monitoring of comments, hidden comments and inbox.
- · Engagement created on Facebook post.
- · Prepare artwork.
- · Prepare brochure.
- · Prepare template for Facebook.
- · Deal with agency for artwork.
- · Facebook moderator - reply to customer queries and complaints.
- · Deals with complaints.
- · Conveyed expert-level knowledge of products and services to non-technical users with positive, friendly conversational style.
- · Supported special events and campaigns with coordinated social media engagement.
- · Collected user feedback and communicated issues to internal teams.
- · Identified trends in social media use, questions and concerns to help social media team optimize experiences.
- · Identified and documented backup and recovery plans.
- · Activation and assistance on Showmax.
- · ZTE migration to 4K Smart Box.
- · Problem solving of Showmax.
- · Nursing call for Showmax appointment and Activation
- · Nursing call for My.t products
Mobile Finance Services Fintech Support
Mauritius Telecom
Port Louis
11.2019 - 11.2021
- · Canvassing customers on My.t money & My.t bill pay.
- · Application and activation of my.t money cards.
- · Motivated and encouraged team members to communicate more openly and constructively with each other.
- · Exceeded customer satisfaction by finding creative solutions to problems.
- · Improved operations by working with team members and customers to find solutions on my.t money and my.t bill pay.
- · Check KYC+BO.
- · List of My.t money anomalies.
- · Provided excellent service and attention to customers when face-to-face or through phone conversations.
- · Dispatching of My.t money forms- log in/out entries.
- · Archiving of all boxes and forms of My.t money.
- · Distribution of pizza box and shop forms to freelancers.
- · Demonstrated leadership by making improvements to work processes and helping to train others.
- · Demonstrated self-reliance by meeting and exceeding workflow needs.
- · Attendance list each month.
- · Daily completion figures.
- · Created training and templates for events.
- · Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- · Communicated information to customers about My.t money advantages.
- · Carried out day-day-day duties accurately and efficiently.
- · Demonstrated respect, friendliness and willingness to help wherever needed.
- · Worked flexible hours; night, weekend, and holiday shifts.
Skills
Campaign optimization
Client support
Issue resolution
Quality Improvement
Training
Improvement plan knowledge
Quantitative skills
Organizational skills
Team management
Communication
Decision-making
Computer skills
Multitasking
Team building
Timeline
Marketing Assistant
Mauritius Telecom
11.2021 - Current
Mobile Finance Services Fintech Support
Mauritius Telecom
11.2019 - 11.2021