Anoushka Hemabye Gunnoo Deojee
Port Louis
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Premier Service Manager
Standard Chartered Bank (Mauritius) Limited
10.2015 - Current
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments. Managed time efficiently in order to complete all tasks within deadlines. Demonstrated respect, friendliness and willingness to help wherever needed. Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement. Proved successful working within tight deadlines and a fast-paced environment. Strengthened communication skills through regular interactions with others. Organized and detail-oriented with a strong work ethic. Used critical thinking to break down problems, evaluate solutions and make decisions. Identified issues, analyzed information and provided solutions to problems. Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- As a Service Partner, work together with RMs, Product Sales, Operations and other key internal stakeholders to solve client issues and identify opportunities to improve overall service for the clients. Build relationships and rapport with identified ‘Premier’ clients at the transactional / operational level.
- Comply with Operational Risk Framework set out for client service including but not limited to client identification, complaints and enquiry handling.
- Comply with applicable Money Laundering Prevention Procedures and report any suspicious activity to the Unit Money Laundering Prevention Officer and Line Manager.
- Adhere to policies including escalation and compliance requirements and follow any other relevant internal controls and procedures as they relate to process, products, policies and regulations.
- Leveraging on metrics and client insights to understand client’s needs, and identify opportunities for improvements in service, product solutions, utilization and optimizing channel usage, up-selling and cross-selling
- Handling Complaint Handling Procedure of the bank; Monitoring of Complaints to the Central Bank of Mauritius
Senior Relationship Officer
Bank Internasional Indonesia Maybank
03.2013 - 09.2015
Relationship Manager Global Business
Banque des Mascareignes Ltee
04.2009 - 04.2011
Assistant Marketing Manager
Bank Internasional Indonesia (Mauritius)
03.2005 - 10.2008
Education
MBA - Business Management
University Catolica De Murcia (UCAM)
Spain05.2023
Post Graduate Extended Diploma - Business Management
Cambridge International Qualification
UK05.2023
Certified Team Leader - Business Management
Chartered Management Institute (CMI)
UK05.2023
Higher School Certificate -
Presidency College
Mauritius01.1999
School Certificate -
Presidency College
Mauritius01.1997
Skills
- Staff Management
- Time Management
- Administration and Reporting
- Team Leadership
- Coaching and Mentoring
- Strategic Planning
- Managing Props
- Managing Files and Records
- Project Management
- Cross-Functional Team Management
- Managing Operations and Efficiency
- Complex Problem-Solving
Accomplishments
- Supervised team of 8 staff members.
- Collaborated with team of 10 in the development of Audit Confirmation Migration
- Resolved product issue through consumer testing.
Certification
Training
Certificate in International Trade, FREIGHT ACADEMY - 2012
Effective Personal Management , Vision Gemini Consultants Ltd - 2006
Advanced Certificate in PC Application , NIIT - 2002
Yoga
Yoga is a set of skills for all of us as we go out and about in the world facing our challenges – at work, at home, in our relationships.
I believe a healthy body is the key to a focused mind in today’s hectic society. Meditation is my inspiration.
Best Practice is Yoga.
Languages
English, French, Mauritian
Native language
English
Proficient
C2
French
Proficient
C2
Timeline
Premier Service Manager
Standard Chartered Bank (Mauritius) Limited
10.2015 - Current
Senior Relationship Officer
Bank Internasional Indonesia Maybank
03.2013 - 09.2015
Relationship Manager Global Business
Banque des Mascareignes Ltee
04.2009 - 04.2011
Assistant Marketing Manager
Bank Internasional Indonesia (Mauritius)
03.2005 - 10.2008
MBA - Business Management
University Catolica De Murcia (UCAM)
Post Graduate Extended Diploma - Business Management
Cambridge International Qualification
Certified Team Leader - Business Management
Chartered Management Institute (CMI)
Higher School Certificate -
Presidency College
School Certificate -
Presidency College
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