Annick Charlot

• Oversee and manage the intricacies of international transportation, meticulously navigating customs regulations and ensuring compliance with all necessary documentation.
• Collaborate with diverse departments to orchestrate the seamless handling of cargo from inception to completion, guaranteeing efficiency and accuracy throughout the process.
• Liaise with Freight forwarders and clearing agents to facilitate the pickup and delivery of goods, ensuring timely and secure transportation.
• Thoroughly examine documentations, manage shipment bookings, and implement robust tracking systems to monitor the progress of shipments and anticipate any potential challenges.
• Expertly prepare all documents required for customs clearance.
• Strategically plan the delivery and installation of kitchen furniture at client locations, optimizing logistics for timely and flawless execution.
• Communicate delivery details to clients via both email and phone calls, ensuring a high level of customer satisfaction through clear and effective communication.
• Maintain up-to-date records of daily sales turnover, providing real-time insights into business performance.
• Proactively follow up on client files, addressing any concerns or issues promptly to maintain strong client relationships.
• Implement a comprehensive vehicle maintenance program to ensure the fleet is in optimal condition, reducing the risk of operational disruptions.
• Monitor and replenish stock of various stationeries to facilitate smooth day-to-day operations.
• Conduct daily follow-ups with the operations team to track and verify completed tasks, ensuring accountability and efficiency.
• Prepare of purchase orders, demonstrating meticulous attention to detail in financial transactions.
• Manage petty cash efficiently, ensuring accurate records and timely replenishment to support operational needs.

• Client Relations and Reception:
  -Welcomed and greeted clients and visitors to the office, dealt with client inquiries, provided necessary information, and ensured a high level of customer satisfaction.
  Financial Administration:
  -Prepared detailed client accounts, statements, and facilitated the audit process.
  -Managed debtors follow-up, ensuring timely payments and resolution of outstanding issues.
• Communication Management:
  -Answered phone calls, addressed queries, and efficiently resolved complaint.
• Management Responsibility:
  -Assumed full managerial responsibilities of the branch during the director's annual leave, demonstrating leadership and decision-making capabilities.
• Marketing and Web Presence:
  -Updated the company website, ensuring accurate and relevant information is presented to clients.
• Database and Office Management:
  -Managed the client database, ensuring accuracy and completeness of information for streamlined operations.
  -Ordered stationery and office furniture, optimizing office functionality and maintaining a well-equipped work environment.
• Meeting Organization:
  -Organized meetings, ensuring seamless logistics and preparing senior managers adequately for effective participation.
• Document Management:
  -Maintained an organized electronic and hard copy filing system.

• Implemented hands-on activities to foster creativity and critical thinking skills while reinforcing key concepts taught during lessons.
• Provided individualized attention to students needing additional support or guidance, helping them reach their full potential academically and socially.
• Promoted a positive classroom atmosphere by celebrating student successes and encouraging mutual respect among peers.
• Maintained accurate records of student attendance, performance data, and lesson plans for administrative review and compliance purposes.
• Supported students in developing social skills through structured activities and positive reinforcement techniques.
• Gave one-on-one attention to children while maintaining overall focus on entire group.
• Applied play-based strategies to provide diverse approaches to learning.
• Monitored students' academic, social, and emotional progress and recorded in individual files.

inancial Management:

-Handled financial transactions as Chief Cashier, showcasing strong attention to detail in managing money and maintaining accuracy in cash handling.

Career Advancement and Leadership:

-Initiated the role at Dragon Electronics as Chief Cashier, demonstrating strong financial acumen and customer service skills.Recognized for outstanding performance and effective skills, earned a promotion to Assistant Branch Manager.
Customer Service Excellence:

-Assisted customers' needs with a focus on providing highly professional customer service, building positive relationships and ensuring customer satisfaction.
Communication and Coordination:

-Answered business calls and contacted external branches through email, facilitating effective communication and coordination within the organization.

Data Entry and Staff Management:

-Performed data entry tasks and efficiently managed daily activities of staff, showcasing organizational and managerial skills.

Sales and Service Strategies:

-Devised, coordinated, and regularly reviewed sales and service strategies, contributing to the overall success of the branch.

Employee Motivation:

-Motivated staff on a regular basis to enhance customer service levels and foster a positive working environment.

Adaptability to Pressure:

-Successfully worked under pressure, showcasing resilience and the ability to maintain composure in challenging situations.