Anishta Kodai
Union Park
Summary
Dynamic professional with a proven track record at AfrAsia Bank, adept in multitasking and organization, and excelling in customer service. Leveraged strong communication skills and decision-making abilities to enhance team productivity and client satisfaction. Achieved targets through effective collaboration and a customer-driven approach, demonstrating a keen ability to work under pressure.
Overview
7
7
years of professional experience
Work History
Coordinator
AfrAsia Bank
05.2024 - Current
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Enhanced operational workflows by maintaining well-organized documentation and updating records accurately as needed.
- Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
- Coordinated cross-functional teams, resulting in seamless execution and enhanced outcomes.
- Increased client satisfaction by facilitating clear and consistent communication.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Oversaw appointment scheduling and itinerary coordination for both clients and Manager.
- Provided backup to other team members to assist with various tasks whenever employee was absent or at lunch.
- Verification of documents received by post; send same to the concerned department for filling and update information.
- Attend day to day emails from clients and management companies.
- Daily follow ups on pending queries.
- Perform call back to assist clients.
Support, Global Business
AfrAsia Bank
03.2022 - 05.2024
- Account opening: Personal, Authorized Companies, GBC, Domestic companies, Trusts, Custody accounts among others.
- Compiling and sending documents for filling and update of records.
- Communication with other departments to ensure completion of customers' queries and tasks assigned.
- Follow ups on queries.
- Call back for Internet Banking queries and any other assistance required by clients and Management companies.
- Building relationship with management companies.
- Cross selling of the Bank's products.
- Attending meetings with clients along with the Manager.
- Schedule client meetings.
Customer Service Agent
SBM Bank (Mauritius) Ltd
11.2018 - 03.2022
- Attended customer queries- Calls, mails, chats, website queries as well as Facebook complaints.
- Perform call back for transfer requests.
- Meet sales targets by identifying and meeting customers' needs as well as being actively involved in cross selling of Bank's product.
- Multitasking: attending calls, mails and chats at the same time.
- Monthly call report figures- extraction of data and prepare monthly report.
- Attending to customers' queries and attending their requests to solve their issue regarding each and every product and/or promotional campaigns that the Bank offers.
- Use of several Banking applications.
- Timely delivery of customers' requests by doing close follow ups.
- Forms received by post- Verification and assign to the concerned Branch.
- Attending requests for Mauritians Stranded Abroad and assist them for their loan application via WhatsApp and email. Verification of all documents and send same for processing.
Support Officer to NRI Officer
SBM Bank (Mauritius) Ltd
05.2019 - 06.2019
- Contacting existing SBM Indian Customers for proposition of opening an account in India (details and benefits).
- Fix appointments with customers.
- Meeting with clients- Assist them for account opening forms.
- Compiling documents and KYC, signature verification and send same to SBM India for processing.
- Meeting with potential clients- Cricket Match organized by SBM.
- Despatch chequebooks to Branch/Customers.
Customer Accounts Freelance Clerk
Cim Finance Ltd
06.2018 - 10.2018
- Report to Collections and Recovery Manager.
- Maximize collection on overdue arrears.
- Providing effective and efficient customer service.
- Assisting and supporting in achieving company's objective.
- Meeting deadlines and achieving established goals.
- Contact customers on a daily basis regarding arrears.
- Set up appointment date and location for payment procedures.
- Meet monthly targets.
- Identify customers' difficulty regarding arrears and propose payment solution.
Education
BSC Economics, Finance And Banking -
Open University of Mauritius
Curepipe, Mauritius08-2026
Skills
- Multitasking and organization
- Customer service driven
- Data entry
- Decision-making
- Work under pressure
- Ability to work in a Team
- Good communication skills
- Achieve targets
Accomplishments
- L'Alliance Francaise
- IC3 Computing Core Certification
- SEM Young Investor Award
- The Stock Exchange of Mauritius
- Participated and awarded in Sports Tournament & Annual cultural Night organized by the International Students House- University of Delhi-2016/2017.
Participated in various coursed and competitions:
Languages
Creole, English, French, Hindi
Native language
Timeline
Coordinator
AfrAsia Bank
05.2024 - Current
Support, Global Business
AfrAsia Bank
03.2022 - 05.2024
Support Officer to NRI Officer
SBM Bank (Mauritius) Ltd
05.2019 - 06.2019
Customer Service Agent
SBM Bank (Mauritius) Ltd
11.2018 - 03.2022
Customer Accounts Freelance Clerk
Cim Finance Ltd
06.2018 - 10.2018
BSC Economics, Finance And Banking -
Open University of Mauritius
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