Summary
Overview
Work History
Education
Skills
Timeline
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ANISHA KHURUG

ANISHA KHURUG

Grand Bay

Summary

Dynamic Sales Executive with a proven track record at Evaco Group Ltd, excelling in customer relationship management and negotiation. Adept at developing marketing strategies that drive sales and enhance client satisfaction. Recognized for exceptional interpersonal communication skills and a commitment to delivering tailored solutions that meet client needs.

Overview

13
13
years of professional experience

Work History

Sales Executive

Evaco Group Ltd, Grand Bay, Mauritius - Histia Services Ltd
Grand Bay
08.2023 - Current
  • Develop quality services to best suit the business capacity and exigencies.
  • Develop marketing strategies and plans in order to drive sales and maximise revenues.
  • Promote/sell services by establishing contact and developing relationships with prospective clients and recommending solutions to cater for their needs.
  • Maintains relationships with clients by providing support, information, and guidance; researching and recommending new opportunities; recommending profit and service improvements.
  • Identify and analyse improvements or new services by remaining current on industry trends, market activities, and competitors.
  • Conduct market research to identify selling possibilities and evaluate customer needs or requirements.
  • Meet clients to obtain feedback on services offered, areas of improvement, provide guidance/information and enforce relationship.
  • Negotiate with clients for suitable quantum of service delivery and best possible packages and rates.

Guest Relations Officer

Evaco Group Ltd, Grand Bay, Mauritius - Histia Services Ltd
Grand Bay
12.2021 - 07.2023
  • Streamlined check-in process to increase customer satisfaction.
  • Always doing the best to reach target sales and increasing upselling.
  • Maintained consistent positive customer feedback.
  • Collaborated with outside departments to coordinate solutions and retain guest satisfaction.
  • Seeking outsales opportunities before guests’ arrival.
  • Consistently offered personalized recommendations for guest activities based on detailed conversations with clients upon arrival.

Transaction Processing Associate

Accenture Mauritius, Ebene, Mauritius
Ebene
03.2021 - 12.2021
  • Reconciled documentation of file to provide accurate transfer of funds.
  • Received requests to process financial transactions such as wires, checking and transfers among multiple accounts.
  • Processed entries to make adjustments and post to client accounts.

Cabin Crew

Air Mauritius, Mauritius
04.2018 - 02.2020
  • Followed company regulations and rules to promote a safe environment for travelers and employees.
  • Stocked the cabin with all necessary supplies, including safety guides, airsickness bags and cleaning products after every flight.
  • Maintained workplace safety by involving employees to maximize engagement and team morale.
  • Achieved the WOW effect by promoting Air Mauritius, building up the loyal customer base and ensuring business continuity.
  • Worked directly with customers from all over the world and other airlines and airport staff to achieve a good corporate image.
  • Delivered an exceptional level of service to each customer by listening to concerns and answering questions making their flight a safe and memorable one.
  • Obtained many compliments from various travelers and the cabin operations team.

Officer Trainee and Security Officer Trainee

AIRPORT TERMINAL OPERATIONS LIMITED, OF MAURITIUS LIMITED
Plaine Magnien
12.2017 - 03.2018
  • Supported the Passenger Relation Officers in improving operations and resolving issues to deliver top-notch customer service.
  • Delivered a good level of service to each customer by listening to concerns and answering questions at the arrival hall and the departure hall.

Operations Assistant

Skytrax Car Rental LTD & Rajesh Trading
01.2013 - 07.2017
  • Rental of vehicles and dealing with all administrative duties.
  • Provided exceptional customer service by assisting customers.
  • Loaded/Unloaded grocery items and maintained stock.

Education

IATA DIPLOMA - AVIATION STUDIES

FLYMATES LIMITED
Mauritius
03.2018

Skills

  • Interpersonal and written communication
  • Negotiation skills
  • Time management
  • Administrative skills
  • Customer relationship management
  • Computer literate
  • Interpersonal communications
  • Customer service skills
  • Valid driving license (manual)
  • Leadership skills
  • Effective communication
  • Problem solver
  • Employee interaction
  • Public speaking skills

Timeline

Sales Executive

Evaco Group Ltd, Grand Bay, Mauritius - Histia Services Ltd
08.2023 - Current

Guest Relations Officer

Evaco Group Ltd, Grand Bay, Mauritius - Histia Services Ltd
12.2021 - 07.2023

Transaction Processing Associate

Accenture Mauritius, Ebene, Mauritius
03.2021 - 12.2021

Cabin Crew

Air Mauritius, Mauritius
04.2018 - 02.2020

Officer Trainee and Security Officer Trainee

AIRPORT TERMINAL OPERATIONS LIMITED, OF MAURITIUS LIMITED
12.2017 - 03.2018

Operations Assistant

Skytrax Car Rental LTD & Rajesh Trading
01.2013 - 07.2017

IATA DIPLOMA - AVIATION STUDIES

FLYMATES LIMITED

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