Angel Chuckouree
Centre de Flacq,Flacq District
Summary
Seasoned supervisor skilled in team leadership and operational improvements. Excel at boosting team moral and productivity through clear communication and positive reinforcement. Successfully implemented process changes that streamlined workflow and enhanced customer satisfaction.
Overview
10
10
years of professional experience
3
3
years of post-secondary education
Work history
Host Supervisor
One&Only Le Saint Geran
Poste de Flacq, Flacq District
10.2024 - Current
- Trained and supervised host staff to uphold exceptional customer service standards.
- Assisted in scheduling shifts to optimize staff coverage and efficiency.
- Enhanced team productivity by conducting regular staff training on hospitality best practices.
- Evaluated employee performance regularly through feedback sessions and constructive criticism aim at improvement.
- Conducted daily pre-shift meetings reinforcing key points of focus needed to ensure excellent customer service and overall performance.
- Streamlined front-of-house operations for increased efficiency and guest experience.
- Resolved conflicts among staff members quickly, fostering a positive work environment conducting to teamwork.
- Maintained a professional and welcoming atmosphere, setting high standards for service excellence.
- Developed training materials for new hosts to improved onboarding process.
Guest relations officer
Constance Belle Mare Plage Hotel
Pointe Maurice, Poste de Flacq, Mauritius
12.2017 - 06.2024
- Streamlined check-in and checkout processes through effective front desk operations.
- Fostered a welcoming atmosphere to enhance guest experience.
- Updated knowledge on local attractions to deliver accurate tourist information.
- Addressed guest enquiries with informative answers to resolve issues promptly.
- Resolved conflicts tactfully to maintain peace within the premises.
- Handled reservation tasks efficiently, minimising waiting times for guests.
- Executed daily administrative duties to support efficient hotel operations.
- Contributed valuable insights during team meetings to improve guest services.
Guest relations officer
Four Seasons Resort
Beau Champs, Mauritius
02.2016 - 08.2017
- Greeted and checked-in guests promptly and professionally.
- Issued guest room keys with advice on location and access.
- Upsold activities from tourism partners to boost revenue.
- Suggested restaurants tailored to guest preferences.
- Dealt with complaints professionally; fostered an environment of trust and respect.
- Escalated complex issues appropriately – ensured quick resolution and minimal inconvenience to guests.
- Facilitated guest requests swiftly, enhancing their overall stay experience.
- Persisted in offering high-quality customer service even during peak times-upheld reputation as a dedicated professional.
- Stayed informed about hotel policies and procedures, providing accurate information when required by guests or colleagues.
- Collaborated closely with all hotel departments for seamless operation and superior service quality.
- Ensured guest satisfaction by providing top-notch service.
Education
National Certificate Level 4 in Front Office - Front Office
MITD Ecole Hotelière Sir Gaetan Duval
Ebene 06.2020 - 10.2021
National Certificate Level 3 in Front Office -
Constance Hospitality Training Centre
Poste de Flacq, Flacq District 06.2019 - 10.2020
Skills
- Professionalism
- Reliability
- Task Prioritization
- Strong work ethic and determination to succeed
- Ability to adapt and adjust to changing situation
- Operation Management
- An outgoing personality
- Familiarity with hospitality standards
- Excellent organizational and time management skills
- Detail-oriented and able to handle multiple tasks simultaneously
- Curiosity and eagerness to learn new things
- Guest complain resolution
- Punctuality
Languages
English
Fluent
French
Fluent
Affiliations
- Reading
- Languages learning
- Traveling
Timeline
Host Supervisor
One&Only Le Saint Geran
10.2024 - Current
National Certificate Level 4 in Front Office - Front Office
MITD Ecole Hotelière Sir Gaetan Duval
06.2020 - 10.2021
National Certificate Level 3 in Front Office -
Constance Hospitality Training Centre
06.2019 - 10.2020
Guest relations officer
Constance Belle Mare Plage Hotel
12.2017 - 06.2024
Guest relations officer
Four Seasons Resort
02.2016 - 08.2017