Summary
Overview
Work History
Education
Skills
References
Languages
Timeline
Generic
ANEETH PRAKASH  GOKOOL

ANEETH PRAKASH GOKOOL

Camp Ithier Branch Road

Summary

A highly motivated individual, who can learn to adapt, be flexible and able to transfer skills to work within a variety of settings. I have constantly strived to improve my skills and successfully progressed into higher achievements, taking on more responsibility and pursuing my ambitions; I aim to continue this in all my work. Seeking a position that will benefit from my positive communication skills and will lead to a lasting working relationship in the field. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

4
4
years of professional experience

Work History

  • Family business renting bungalow (4 years)

  • Solana beach as bar waiter (3 months)

Customer Service Representative

Gamma Materials Ltd
02.2020 - Current
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services, and company information.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Provided primary customer support to internal and external customers.
  • Utilized customer service software to manage interactions and track customer satisfaction.
  • Tracked customer service cases and updated service software with customer information.
  • Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Maintained up-to-date knowledge of product and service changes.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Responded proactively and positively to rapid change.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Promptly responded to inquiries and requests from prospective customers.
  • Trained new personnel regarding company operations, policies and services.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Trained staff on operating procedures and company services.

Education

Business Management And Marketing Diploma Level 5 - Business Management And Marketing

Elite Business School
Reduit Moka
02.2024

Business Management And Marketing Diploma Level 4 - Business Management And Marketing

Elite Business School
Reduit Moka
03.2023

01.2013

Skills

  • Clerical Support
  • Project Planning
  • Flexible and Adaptable
  • Decision-Making
  • Friendly, Positive Attitude
  • Problem-Solving
  • Critical Thinking
  • Calm Under Pressure
  • Team Management
  • Social Perceptiveness
  • Multitasking Abilities
  • Team Building
  • Task Prioritization
  • Verbal Communication
  • Interpersonal Communication
  • Analytical and Critical Thinking
  • Customer Relations
  • Cultural Awareness

References

Personal references available on request

Languages

Mauritius
Native language
English
Proficient
C2
French
Intermediate
B1

Timeline

Customer Service Representative

Gamma Materials Ltd
02.2020 - Current

Business Management And Marketing Diploma Level 5 - Business Management And Marketing

Elite Business School

Business Management And Marketing Diploma Level 4 - Business Management And Marketing

Elite Business School

ANEETH PRAKASH GOKOOL