Summary
Overview
Work History
Education
Skills
Timeline
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Aneesah Chummun

Coromandel

Summary

Accomplished Sales Manager at Fidalga with a proven track record of enhancing client satisfaction and significantly increasing sales revenue through strategic relationship building and sales expertise. Skilled in staff management and motivational coaching, consistently fostering professional development and team success.

Overview

6
6
years of professional experience

Work History

Sales Manager

Fidalga
04.2024 - Current
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Increased sales revenue by developing and implementing effective sales strategies.
  • Built long-lasting client relationships through excellent customer service and consistent followups.
  • Led a successful sales team by providing motivational coaching and performance-based incentives.
  • Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
  • Developed comprehensive product knowledge, enabling tailored solutions for clients'' specific needs.
  • Provided ongoing training and mentorship for junior sales staff, fostering professional development and career growth.

Makeup Artist

Kiko Milano
10.2023 - 03.2024
  • Maintained a hygienic workspace by adhering to strict sanitation practices, ensuring client safety and comfort.
  • Sanitized makeup tools to avoid spread of infection.
  • Enhanced client satisfaction by providing personalized makeup consultations and product recommendations.
  • Advised clients on proper skincare routines, promoting healthy skin as the foundation for flawless makeup application.
  • Demonstrated and explained use of different beauty products to educate customers.
  • Scheduled onsite and offsite makeup appointments for clientele.
  • Developed customized makeup plans for bridal parties, contributing to memorable wedding experiences.
  • Applied makeup in accordance with clothing style.
  • Prepared skin for makeup application by cleaning, moisturizing and priming.
  • Increased customer loyalty through exceptional service and tailored makeup applications.
  • Assessed customer skin tone and complexion to determine appropriate products and materials to use.
  • Kept up-to-date with style industry standards, trends, and techniques to provide optimal aesthetics services to every client.
  • Worked closely with fellow Makeup Artists to share knowledge, elevating overall team expertise in various techniques.
  • Transformed clients'' appearances using advanced contouring techniques, enhancing features for special occasions or events.
  • Collaborated with photographers and stylists to achieve desired looks for photoshoots, ensuring high-quality results.
  • Conducted makeup workshops and demonstrations, educating clients on current trends and techniques.
  • Taught makeup classes, helping students gain in-depth knowledge of various products and uses.
  • Assisted in marketing efforts by creating visually appealing content showcasing various makeup styles, attracting new clientele.
  • Developed sanitation protocol for makeup tools and products, ensuring safe environment for clients.
  • Customized makeup solutions for clients with sensitive skin, improving their comfort and satisfaction with service.
  • Contributed to significant increase in positive online reviews by consistently exceeding client expectations with makeup artistry.
  • Provided makeup services for weddings, enhancing bridal party's appearance and contributing to event's success.
  • Offered corrective makeup techniques for clients looking to disguise blemishes, improving their confidence in their appearance.
  • Answered phone calls and emails to schedule client appointments.

Sales Representative

L'occitane
03.2022 - 10.2023
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Generated additional sales opportunities with upselling and cross-selling techniques.
  • Expanded customer base through cold calling, networking, and relationship building.
  • Increased sales revenue by identifying and targeting high-potential accounts.
  • Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
  • Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
  • Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
  • Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
  • Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.
  • Collaborated with marketing to create impactful promotional materials for increased brand awareness.
  • Identified and tapped into new markets, significantly expanding customer base.
  • Collaborated with marketing department to align sales strategies with new campaigns.
  • Increased market penetration with introduction of innovative sales tactics.
  • Negotiated favorable terms in contracts, ensuring both customer satisfaction and profitability.
  • Exceeded sales targets through effective planning and goal setting.
  • Built relationships with customers and community to promote long term business growth.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Set and achieved company defined sales goals.
  • Selected correct products based on customer needs, product specifications and applicable regulations.
  • Contributed to team objectives in fast-paced environment.
  • Developed and maintained strong working relationships with professionals within assigned territory.
  • Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
  • Attended monthly sales meetings and quarterly sales trainings.
  • Trained new employees on customer service, money handling and organizing strategies.

Sales Assistant

Quicksliver
11.2022 - 06.2023
  • Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
  • Processed transactions accurately while maintaining a high level of customer service.
  • Increased sales by building strong customer relationships and providing excellent service.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Assisted customers with prompt and polite support in-person and via telephone.
  • Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
  • Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
  • Collaborated with team members to achieve a cohesive and efficient store environment.
  • Managed inventory to ensure optimal stock levels, minimizing overstock and out-of-stock situations.
  • Built rapport with repeat customers, fostering long-term loyalty to the brand.
  • Trained new hires on company policies, procedures, sales tactics helping them integrate seamlessly into the team.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Wrapped, boxed and weighed bakery department products.

Beauty Advisor

Mado
02.2019 - 10.2022
  • Educated customers on proper product usage techniques, fostering confidence in their ability to replicate results at home.
  • Maintained an organized and visually appealing product display, resulting in increased customer interest and engagement.
  • Processed payments, entering sales in register for prompt customer service.
  • Increased sales revenue by effectively upselling and cross-selling beauty items based on client needs.
  • Assisted clients in selecting appropriate skincare routines, resulting in improved skin health and overall satisfaction.
  • Collaborated with team members to achieve monthly sales targets and ensure smooth store operations.
  • Kept up-to-date with industry trends, allowing for knowledgeable recommendations of current best-sellers and emerging products.
  • Participated in ongoing training sessions to continuously improve skills and stay informed about the latest innovations in the beauty industry.
  • Developed in-depth product knowledge and kept up to date with latest trends in beauty to avail of resources and apply best practices.
  • Maintained counter and display areas for cleanliness and organization.
  • Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
  • Enhanced customer satisfaction by providing personalized beauty consultations and recommending suitable products.
  • Helped customers feel relaxed and comfortable through conversation and personal relatability.
  • Actively promoted store events and promotions to encourage customer participation and drive sales growth.

Education

Ocep College
P.louis

Skills

  • Relationship building
  • Sales team training
  • Staff management
  • Goals and performance
  • Motivational skills
  • Verbal and written communication
  • Sales expertise
  • Client relationship management
  • Positive and upbeat

Timeline

Sales Manager

Fidalga
04.2024 - Current

Makeup Artist

Kiko Milano
10.2023 - 03.2024

Sales Assistant

Quicksliver
11.2022 - 06.2023

Sales Representative

L'occitane
03.2022 - 10.2023

Beauty Advisor

Mado
02.2019 - 10.2022

Ocep College

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Aneesah Chummun