Andy Mooteealoo

• Managed a dynamic team to ensure seamless operations and customer satisfaction during shifts at a high-paced airport car rental service.
• Successfully negotiated and finalized contracts with clients, demonstrating strong communication and negotiation skills.
• Produced detailed operational reports for the Operations Manager, highlighting key performance metrics and areas for improvement.
• Engaged in direct customer service, addressing inquiries and resolving issues to enhance the customer experience.

• Spearheaded manual testing initiatives for new projects, ensuring all software products met stringent quality standards.
• Innovated testing procedures by implementing shared steps and parameters, enhancing testing efficiency and accuracy.
• Collaborated with team members to facilitate knowledge sharing and smooth project execution, helping establish a unified knowledge base for this new Accenture project.
• Maintained comprehensive documentation and recorded project progress, understanding and integrating client work culture to ensure seamless client interactions and integration.

• NPS Project:
• Applied modifications, discussed new ideas to innovate, implemented, tested, and deployed to production, ensuring a smooth procedure by collaborating with other stakeholders.
• Maintained system stability and investigated issues, ensuring immediate resolution and effective reporting. Implemented necessary changes and updates live.
• Prepared comprehensive reports for clients, providing insights into system performance and suggested improvements.
• Trained new team members, updated documentation, and facilitated knowledge sharing through shadowing, reverse shadowing, and Q&A sessions.
• Managed GDPR compliance by ensuring all data-handling processes adhered to legal requirements, regularly auditing procedures, and training team members on best practices.
• Qualifio Project:
• Led the activation, editing, testing, and maintenance of various campaigns, delivering test results to clients within a 3-day SLA via JIRA.
• Acted as a crucial bridge between clients and Qualifio support, ensuring clear communication and efficient issue resolution.

Responsible for GDPR case management, ensuring all campaigns complied with data protection laws and guidelines, and coordinating with stakeholders to rectify any issues swiftly.

• Developed web solutions using Drupal 7 and 8, HTML, and CSS, delivering visually appealing and user-friendly websites.
• Gained hands-on experience with server-side manipulations, enhancing overall site performance and security.
• Utilized XHTML for email signatures and campaigns, ensuring consistent brand representation and functionality.