ANDRIATSIMAMETRA Ravaka Ny Aina Prisca
Vacoas,Mauritius
Summary
With over 10 years of experience, communication and understanding have become my passion, helping my clients to be satisfied and my team to achieve our targets is just satisfying to experience as a human being. Be positive and compassionate towards others and myself. It’s not only a job, it’s a lifestyle.
Overview
2
2
Languages
3
3
years of post-secondary education
9
9
years of professional experience
Work History
COLLECTION AGENT
INTRUM
Mauritius
11.2023 - Current
- Managed inbound and outbound communications with customers to resolve outstanding accounts.
- Negotiated payment arrangements tailored to customers' financial situations, fostering strong relationships.
- Develop realistic repayment plans that meet both customer needs and client expectations.
- Handle multiple client portfolios, including Primagaz, Direct Assurance, AXA, MMA, Allianz, Orange, Shein, Klarna, Cofidis, and other international clients.
- Ensure compliance with GDPR regulations and company procedures.
- Delivered respectful, solution-focused customer service during sensitive financial discussions to enhance customer experience.
CUSTOMER SERVICE
EUROCRM
Mauritius
12.2017 - 12.2022
- Provided prompt, friendly, and knowledgeable service for routine questions and service complaints, enhancing customer satisfaction.
- Utilized active listening and communication skills to address customer inquiries and escalate issues to a supervisor.
- Addressed delivery issues to ensure customer satisfaction and timely resolution.
- Promoted and sold mobile plans to customers, assisting them in choosing the best options.
Education
High School Diploma Baccalaureate - Literary Stream
LJR
Madagascar 09.2010 - 08.2013
Skills
- Debt Negotiation
- Payment negotiation
- Account Management
- Order Processing & Follow-up
- Inbound & Outbound Call Handling
- Customer Retention
- Conflict and complaint Resolution
- Empathy in Collections
- Time Management
- Team Collaboration
- Microsoft Office Suite
- Active listening
LANGUAGES
- Title: CUSTOMER SERVICE
- Date of Birth: 1995-09-01
- Nationality: Malagasy
- Marital Status: Married
- Visa Status: Approved
HOBBIES
French, English, Mauritian creol
Languages
French
First Language
English
Upper Intermediate
B2
Timeline
COLLECTION AGENT
INTRUM
11.2023 - Current
CUSTOMER SERVICE
EUROCRM
12.2017 - 12.2022
High School Diploma Baccalaureate - Literary Stream
LJR
09.2010 - 08.2013