Andrianina RANDRIAMBOLOLONA
Team Leader
Grand Gaube,Maurice
Summary
Highly motivated and dedicated professional. Excellent interpersonal skills with a strong commitment to continuous learning and development. Recognized for being adaptable and detail-oriented. Able to work independently. Eager to take on new responsibilities and contribute to team success and organizational growth.
Overview
7
7
years of professional experience
Work history
Team Leader in Customer Service Representative
Chronopost Mauritius
Port Louis, Port Louis District
11.2024 - Current
- Backup Supervisor
- Support and guide new customer service agents
- Monitor individual performance
- Ensure service quality
- Handle sensitive or VIP customer calls when needed
- Operational dispatch of tasks
Customer service representative
Chronopost Maurice
Port Louis, Port Louis District
08.2023 - 10.2024
- Chronofresh ( Chronopost ) Parcel Tracking
- Customer Complaints Processing
- Back Office and SCL Processing
Event Management
Cool Concept Event
Antananarivo, Madagascar
01.2021 - 01.2023
- Organized table setups for events, ensuring optimal layout.
- Facilitated participant and collaborator arrivals to streamline processes.
- Checked service conditions regularly to resolve issues proactively.
- Served as video manager.
- Worked flexible hours, covering nights, weekends and bank holidays.
Event Management
Gascom E-sport
Antananarivo, Madagascar
01.2019 - 01.2023
- Coordinated gaming tournaments.
- Directed streaming productions ( Facebook, Youtube ), maintaining rigorous quality standards.
- Administered equipment and personnel logistics to optimize event performance.
- Assured activities ran smoothly through diligent monitoring and oversight.
- Worked flexible hours, covering nights, weekends and bank holidays.
Assistant export manager
Beijing Autotech LTD
Tamatave, Madagascar
01.2020 - 01.2022
- Prepare products for collection, ensuring readiness for distribution.
- Oversaw administrative regulations to maintain operational standards.
- Tracked operations to ensure seamless workflow.
Driver
Beijing Autotech LTD
Antananarivo, Madagascar
07.2018 - 08.2020
- Provided reliable service as a result of meticulous attention to detail.
- Handled customer complaints professionally, resulted in improved client relations.
- Conducted basic vehicle maintenance for optimal performance.
- Assisted in loading and unloading of goods, ensured safe transportation.
- Performed daily vehicle inspections to ensure safety.
- Maintained vehicle cleanliness for a professional appearance.
Education
Certificate of Higher Education - General Mechanics Studies
INPF
Antananarivo, Madagascar /2020 - /2022
DELF (Diploma in French Language) - French Language Certification
Alliance Française D'Antananarivo
Antananarivo /2012 - /2016
Baccalauréat -
Lycée Privé La Columba
Antananarivo, Madagascar /2016 - /2017
Skills
- IT tools knowledge
- Attention to detail
- Adaptability
- Highly motivated
- Dynamic Personality
- Relationship management
- Time-Management prowess
Affiliations
- Member of Gascom E-sport ( GeS )
- Cinephile
- Car enthusiast
- Sport : Basketball ; Football
Languages
English
Advanced
French
Fluent
Spanish
Intermediate
Malgache
Native
Timeline
Team Leader in Customer Service Representative
Chronopost Mauritius
11.2024 - Current
Customer service representative
Chronopost Maurice
08.2023 - 10.2024
Event Management
Cool Concept Event
01.2021 - 01.2023
Assistant export manager
Beijing Autotech LTD
01.2020 - 01.2022
Event Management
Gascom E-sport
01.2019 - 01.2023
Driver
Beijing Autotech LTD
07.2018 - 08.2020
Certificate of Higher Education - General Mechanics Studies
INPF
/2020 - /2022
DELF (Diploma in French Language) - French Language Certification
Alliance Française D'Antananarivo
/2012 - /2016
Baccalauréat -
Lycée Privé La Columba
/2016 - /2017
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