ANDREE FLORENT Vertant
Port-Luis
Summary
Proven in enhancing service quality and customer satisfaction, I excelled at ADM Value by adeptly managing high-stress situations and resolving customer complaints, boosting loyalty. At Thai Food Gang Restaurant, I streamlined guest flow through efficient table management and collaboration, showcasing my problem-solving skills and commitment to cleanliness.
Overview
1
1
Certification
Work History
Restaurant Waiter
Thai Food Gang Restaurant in Bagatelle, Mauritious
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Answered customers' questions, recommended items, and recorded order information.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas for optimal guest experience.
- Collaborated with kitchen staff to ensure timely delivery of orders, resulting in positive feedback from guests.
Hotel Waiter
The Streamliner Hotel in Tamatave, Madagascar.
- Streamlined order-taking processes by effectively communicating with both guests and kitchen staff, minimizing errors and wait times.
- Maintained clean and organized table settings, ensuring a comfortable and inviting atmosphere for guests.
- Handled high-pressure situations during peak hours while maintaining professional demeanor and prioritizing guest needs.
- Effectively managed multiple tasks simultaneously, such as taking orders, delivering food, and processing payments, resulting in efficient service and minimal delays for guests.
Customer Service Representative
ADM Value in Antananarivo, Madagascar
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
English Teacher
American English Teaching Center in Antananarivo, Madagascar
- Developed innovative lesson plans to engage students in English language learning.
- Prepared and implemented lesson plans covering required course topics.
- Assessed student progress and provided feedback to improve performance and establish academic success.
- Improved classroom management by implementing consistent routines and clear expectations for behavior.
Education
English Proficiency Certificate - English Language
Language Teaching Center
Antalaha, Madagascar 05.2021
Hight School Degree -
Lycée Horaçe Francois
Antalaha, Madagascar 02.2017
Skills
- Customer service
- Order taking
- Cleanliness
- Service quality
- Problem-solving
- Table setting
Languages
English
Advanced (C1)
French
Bilingual or Proficient (C2)
Spanish
Beginner (A1)
Certification
.Maritime apprenticeship certificate.(CEFOMAR in Tamatave, Madagascar).
.Basic Maritime Safety Certificate(CEFOMAR in Tamatave, Madagascar)
.Marine base safety certificate
Timeline
Restaurant Waiter
Thai Food Gang Restaurant in Bagatelle, Mauritious
Hotel Waiter
The Streamliner Hotel in Tamatave, Madagascar.
Customer Service Representative
ADM Value in Antananarivo, Madagascar
English Teacher
American English Teaching Center in Antananarivo, Madagascar
English Proficiency Certificate - English Language
Language Teaching Center
Hight School Degree -
Lycée Horaçe Francois
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