Anastasia Owena Jensie Maruthamuthee
Street Road Plaisance Rose-Hill
Summary
Proven customer service expert from INTELCIA, adept in teamwork and collaboration, significantly improved customer retention through empathetic and professional complaint resolution. Skilled in maintaining product knowledge, demonstrated resilience in high-stress situations, enhancing customer satisfaction and loyalty.
Overview
1
1
year of professional experience
Work History
Chargé Clientèle
INTELCIA
01.2023 - Current
- Assisted customers by answering questions and responding to inquiries.
- Recommended products to customers, thoroughly explaining details.
- Demonstrated resilience in high-stress situations, consistently maintaining a calm demeanor and professional tone when assisting challenging customers.
- Improved customer retention rates by skillfully resolving complaints and addressing concerns with empathy and professionalism.
- Maintained up-to-date knowledge of product and service changes.
Education
SSS BEAU BASSIN // BECKHENAM SCHOOL
Beau Bassin-Rose Hill, MauritiusSkills
- Empathy and patience
- Teamwork and Collaboration
- Customer Service
- Team Collaboration
Timeline
Chargé Clientèle
INTELCIA
01.2023 - Current
SSS BEAU BASSIN // BECKHENAM SCHOOL
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