Ananden Maurey
Poudre,Mauritius
Summary
Dedicated spa professional with extensive knowledge in spa product offerings and up-selling services. Proficient in spa software and front desk operations, ensuring seamless customer experiences. Skilled in marketing strategy execution by recommending treatments, maintaining facility cleanliness, and handling complaints effectively. Bilingual capabilities enhance communication with a diverse clientele. Committed to delivering exceptional service and contributing to the overall success of the spa.
Offering exceptional customer service and warm, welcoming demeanor. Knowledgeable about managing front desk operations, handling administrative tasks, and ensuring seamless guest experience. Ready to use and develop communication, organizational, and multitasking skills in Assistant manager role.
Overview
5
5
years of professional experience
6
6
years of post-secondary education
1
1
Certification
Work history
Spa receptionist
MSc Cruises
Msc Virtuosa
2025.01 - 2025.03
- Maintained a clean, welcoming reception area for client comfort.
- Offered product knowledge for retail items in the spa, increasing sales.
- Promoted wellness philosophy through educating clients on benefits of regular treatments at our facility.
- Prioritised high standards of hygiene across all areas of responsibility within the spa.
- Managed appointment scheduling for optimal facility use and client convenience
- Managed over 50 customers per day both on calls and walk-in
- Always convinced them to take the highest ticket services that the spa offers
Spa therapist
MSc cruises
Msc Virtuosa
2024.09 - 2025.01
- Administered body treatments by explaining procedures to clients.
- Educated clients on best practices for skin health with tailored product recommendations.
- Kept client records regularly updated with detailed information on previous treatments.
- Upsold aftercare products to improve salon profits.
Massage therapist and Cosmetics retailer
MSC POESIA
Msc cruises
2023.12 - 2024.07
- Conducted initial consultations to understand client's history, expectations and preferences better.
- Assessed client needs for specific treatments, enhancing overall wellbeing.
- Managed appointment schedules efficiently whilst ensuring optimal client satisfaction.
- Delivered high quality therapeutic massages by employing a range of techniques and modalities.
- Established strong rapport with clients through excellent communication skills, fostering repeat business.
- Utilized hot stone and bamboo therapy techniques, easing muscle tension effectively.
Sales representative
GLOBALINK
Moka, Moka District
2022.01 - 2023.01
- Collaborated with marketing department for effective promotional campaigns.
- Maintained thorough records of all sales activities to ensure transparency.
- Conducted market analysis to anticipate future trends and adjust strategies accordingly.
- Educated customers about product features and benefits, driving informed purchasing decisions.
Spa therapist
Veranda Pointe Aux Biches
Trou aux Biches, Pamplemousses District
2021.01 - 2021.06
- Enhanced team productivity by actively participating in staff meetings and trainings.
- Identified appropriate products for each client's skin type by conducting thorough consultations.
- Educated clients on best practices for skin health with tailored product recommendations.
- Assisted receptionist with scheduling appointments when necessary for smooth business operations.
Spa therapist
Veranda Paul et Virginie
Grand Gaube, Riviere du Rempart District
2020.01 - 2020.06
- Displayed empathy towards clients dealing with physical discomfort or emotional stress through attentive listening skills.
- Provided relaxing, therapeutic massages for stress reduction and health promotion.
- Customised therapies according to individual preferences, increasing overall satisfaction rates.
- Maintained clean, hygienic work area by following established cleaning protocols.
Education
SC Pass - English, French, English Literature, French Literature, Arts, Travel and Tourism, Math
Piton State College
Piton, Riviere du Rempart District 2013.01 - 2018.11
Internet and computing Core Certification - undefined
Diploma of studies - French
DELF
Spa Therapy Course - undefined
7 colors Spa
Apprentice - undefined
Veranda Paul et Virginie
Apprentice - undefined
Veranda Pointe Aux Biches
Course - undefined
FAREI
Skills
- Bilingual or multilingual
- Spa product knowledge and Up-Selling services
- Spa software proficiency and Front desk operation
- Marketing strategy execution by recommending treatments
- Facility cleanliness upkeep
- Complaint handling
Languages
English
Fluent
French
Fluent
Hindi
Advanced
Affiliations
- Travelling and discovering the world
- Music and arts
Accomplishments
Being in the top 1 male therapist in MSc cruises for both delivering massages and the selling of cosmetics products.
Taking the lead to help the management team and solving guest issues and complaints when the management team wasn't around which was recognized by the Hotel management team.
Being part of the world cruise team and handling guest around several countries and nationalities
Certification
Massage Therapy Courses 04/11/2019 which include anatomy and physiology studies, spa procedures, all types of massages, body care and facial from 7 colors spa
Universal ICT program from Piton State College in October 2015
Delf certificate to show that I'm French literate at a B2 level in 30/09/2019
References
References available upon request.
Personal Information
- ID Number: M2306011200828
- Age: 22
- Place of birth: SSRN Hospital
- Passport Number: 1890580
- Date of birth: 06/23/01
- Nationality: Mauritian
Timeline
Spa receptionist
MSc Cruises
2025.01 - 2025.03
Spa therapist
MSc cruises
2024.09 - 2025.01
Massage therapist and Cosmetics retailer
MSC POESIA
2023.12 - 2024.07
Sales representative
GLOBALINK
2022.01 - 2023.01
Spa therapist
Veranda Pointe Aux Biches
2021.01 - 2021.06
Spa therapist
Veranda Paul et Virginie
2020.01 - 2020.06
SC Pass - English, French, English Literature, French Literature, Arts, Travel and Tourism, Math
Piton State College
2013.01 - 2018.11
Internet and computing Core Certification - undefined
Diploma of studies - French
DELF
Spa Therapy Course - undefined
7 colors Spa
Apprentice - undefined
Veranda Paul et Virginie
Apprentice - undefined
Veranda Pointe Aux Biches
Course - undefined
FAREI