Dedicated spa professional with extensive knowledge in spa product offerings and up-selling services. Proficient in spa software and front desk operations, ensuring seamless customer experiences. Skilled in marketing strategy execution by recommending treatments, maintaining facility cleanliness, and handling complaints effectively. Bilingual capabilities enhance communication with a diverse clientele. Committed to delivering exceptional service and contributing to the overall success of the spa.
Offering exceptional customer service and warm, welcoming demeanor. Knowledgeable about managing front desk operations, handling administrative tasks, and ensuring seamless guest experience. Ready to use and develop communication, organizational, and multitasking skills in Assistant manager role.
Being in the top 1 male therapist in MSc cruises for both delivering massages and the selling of cosmetics products.
Taking the lead to help the management team and solving guest issues and complaints when the management team wasn't around which was recognized by the Hotel management team.
Being part of the world cruise team and handling guest around several countries and nationalities
Massage Therapy Courses 04/11/2019 which include anatomy and physiology studies, spa procedures, all types of massages, body care and facial from 7 colors spa
Universal ICT program from Piton State College in October 2015
Delf certificate to show that I'm French literate at a B2 level in 30/09/2019