Amrish C Gopaul

Key Responsibilities:

• Lead operations of Signalling, Communications & Monitoring (TETRA), and Fare Systems, ensuring safe and reliable service
• Develop, implement, and monitor maintenance, safety, and quality procedures (QMS/SMS), in line with MEL operational standards
• Drive departmental safety culture, reinforcing PTW/RA compliance and safety briefings for 43 Technicians and 4 Engineers
• Oversee CAPEX and OPEX budgets, optimize resources, and manage supplier contracts to reduce costs and enhance service delivery
• Manage service delivery to meet or exceed Operating Performance Standards (OPS) and Key Performance Indicators (KPI)
• Collaborate with cross-divisional teams to ensure seamless operational workflows and reliability of systems
• Lead investigations of operational incidents and implement corrective actions to prevent recurrence
• Prepare reports, presentations, and recommendations for executive management and Board-level review

Key Achievements & Contributions:

• Safety & People Leadership: Cultivated a strong safety culture with minimal operational errors; certified staff in Signalling and progressing in TSPS and TETRA/Onboard Radio troubleshooting
• Cost Optimization: Reduced BNA L2/L3 maintenance costs from MUR 7,750,559 to 3,282,289.72 via alternative supplier approval; Negotiated POS maintenance cost reductions from MUR 11,500 to 4,025 per intervention
• Operational Efficiency: Introduced resource-saving initiatives (printer head replacements, AVVM component repairs, local electronics repairs) and reduced reliance on external contractors
• Team & Technical Development: Recruited and trained technicians in electronics, AC servicing, fibre optics, signalling, and onboard radio systems, building in-house capabilities
• Process Improvement & Strategic Planning: Implemented alternative supplier strategies, Maintenance Support Agreements, and structured training programs to enhance reliability and reduce operational expenditure

• Managed multi-vendor telecom projects ensuring on-time, within-scope, and within-budget delivery
• Developed project scopes, work plans, and feasibility assessments, ensuring technical and operational compliance
• Coordinated internal and external teams, establishing strong stakeholder relationships

• Delivered multiple telecom projects across French territories, handling fibre, ADSL/VDSL, and mobile network deployments
• Ensured projects met client requirements and deadlines while managing teams and vendors

• Led engineering team in network planning, optimisation, troubleshooting, and project delivery across GSM, UMTS, LTE, CISCO, and WiMAX/WiFi networks
• Oversaw major network upgrades, ensuring operational efficiency and compliance with standards
• Coordinated vendors and cross-departmental teams to deliver projects successfully

• Taught IT modules (databases, communication systems, web design, introduction to IT) and guided students through practical and theoretical exercises

GPA: First Class Honours