Summary
Overview
Work History
Education
Skills
Languages
References
Hobbies and interests
Timeline
Generic

Amkele Mdlalo

34139 Ncumo Road, Harare

Summary

Talented Assistant skilled in proficient, reliable corporate and personal support. Productive and well-organized to achieve duties within set timeframes. Adaptable and proactive to meet changing job demands.

Overview

6
6
years of professional experience

Work History

Waitress

Parliament
10.2024 - Current
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Collaborated with team members to consistently provide efficient service during peak hours.
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
  • Highly computer-literate, with the ability to quickly learn and use new software and technology

Graduate Trainee

Parliament
10.2021 - 09.2024
  • Reviewed and learnt menu changes to provide up-to-date information to guests and recommend dishes based on requirements.
  • Greeted and seated guests to establish prompt, high quality service.
  • Accurately evaluated quotations, maintaining that quoted costs were in accordance with budget.
  • Performed administrative tasks, managed documents and typing.
  • Obtained extensive understanding of controllers needs, researching preferences to provide the most efficient service.

Student Trainee

Hilton Cape Town City Centre
06.2019 - 01.2020
  • Directed office tasks, including copying, faxing, file management and checked in guest by assigning them into their rooms and charging their credit card orders.
  • Handled incoming telephone calls, taking accurate messages and relaying to personnel to support timely communication.
  • Checked seating area regularly to ensure safety and cleanliness and arranged each place setting attractively and verified all items were clean and comfortable.

Education

Honours in Public Management - Business

Regenesys
Johannesburg
10-2026

Advanced Diploma in Food and Beverages - Hospitality

Cape Peninsula University of Technology
Cape Town
2020

Diploma in Food and Beverages - Hospitality

Cape Peninsula University of Technology
Cape Town
2019

Skills

  • Interpreting orders
  • Customer relations
  • Good organizational skills
  • Time management
  • Emotional intelligent
  • Team Player
  • Interpersonal skills
  • General administration

Languages

English
First Language
Afrikaans
Intermediate
B1
Xhosa
Proficient
C2

References

Name: Mrs. Hlakaniphile Falk

Company: Parliament.

Position: Head Waitron.

Email address: hkhumalo@parliament.gov.za

Contact number: 079 455 2806

Name: Mr. Tinashe Bobby Kausiyo

Company: Hilton Cape Town City Centre.

Position: Front of House Manager.

Email address: bobby.kausiyo@hilton.com

Contact number: 063 502 3520

Name: Mr. Maxwell Magodla

Company: Bantry Bay Aparthotel.

Position: RSA National Manager.

Email address: max@afrizzo.co.za

Contact number: 073 095 0954

Hobbies and interests

  • Music
  • Social Interest
  • Travelling

Timeline

Waitress

Parliament
10.2024 - Current

Graduate Trainee

Parliament
10.2021 - 09.2024

Student Trainee

Hilton Cape Town City Centre
06.2019 - 01.2020

Honours in Public Management - Business

Regenesys

Advanced Diploma in Food and Beverages - Hospitality

Cape Peninsula University of Technology

Diploma in Food and Beverages - Hospitality

Cape Peninsula University of Technology

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Amkele Mdlalo