AMIRAH JHUMKA

• Manage billing chain operations to ensure accuracy and timeliness in invoicing.
• Monitore billing specialists, accounts receivable officer, and customer contract manager for compliance and operational efficiency.
• Identify the causes of malfunctions and implement corrective actions, and respond to customer analysis requests.
• Ensure regulatory compliance and responsible for ensuring adherence to contractual terms.
• Design, provide, and present supplementary billing deliverables to enhance client understanding and satisfaction.
• Animate committees regarding the billing process internally with executives and present to clients.

• Collaborate with department head and directors to prepare respective billing files (budgets, Timesheet monitoring)
• Oversee the billing process to ensure timely and accurate invoicing to clients
• Monitor billing cycles and implement improvements to streamline the invoicing process.
• Perform timely reconciliations and allocation.
• Allocate costs accurately to relevant departments and projects
• Credit Control:
• Monitor collections, investigating and resolving any irregularities or inquiries related to credit control
• Implement and maintain effective credit control procedures
• Conduct regular statement of account and aging analysis
• Reporting:
• Conduct regular financial analysis related to cost allocation and billing, providing insights to support decision-making
• Prepare financial reports detailing revenue, expenses, and billing trends for management review
• Timesheet billing and WIP billing on a portfolio of 800+ clients
• On-boarding of Invoicing process for new clients
• Training of new joiners while ensuring constant progress and tracking productivity
• Ensure all SLAs are met
• Monthly billing and Invoicing progress tracking + improvement measures
• Manages billing team + ensures good training of new joiners
• Liaises with clients for Invoicing issues
• Tracking of new offers for billing

• Communicate with consultants who are in touch with clients and customers to request payment and arrange payment plans
• Collect payment from consultants and accurately record it into the various billing engines through multiple processes
• Create reports and make in depth analysis for every batch at month end
• Update client accounts based on payment or contact information
• On-call with stakeholders to discuss about reporting
• On-call with software engineers to streamline processes
• Supplier creation and update follow-ups (bank details and other)
• Creation of Finance PO contacts

• Sending out payroll files
• Processing payroll files
• Liaising with SDMs to ensure correct pricing and profitability is maintained.
• Liaising with internal partner management team to confirm any changes in costs.
• Liaising with external partners to tackle queries – pricing queries, maintain timely payment, sharing information about any changes
• Going through customer contracts to understand services provided to them and extracting relevant parts as per requirement
• Approval of invoices for payment analysis of gaps in cost price for a specific period
• Assist service delivery managers (SDM) in preparing their monthly customer reports
• Support the SDMs in any finance activities
• Update different systems with customer queries and changes
• Help to improve existing process within Service Delivery Team
• Follow ups on open discussion and actions within the team
• Support customers based on specific requirements

• Processing of data and salary information
• Validate and encode all information received within agreed deadlines.
• Effectively plan and manage one’s own workload, manage, maintain, and deliver clients’ payrolls/projects within agreed deadlines.
• Contribute to SD Worx reporting.
• Accompany the customer in his requests for evolution and check that the changes in settings have occurred following the development.
• Preparing working contracts for employees in Belgium

Responsibilities: Class Representative

• Degree Awarded with [Honors]