Amanda Labour
Rose Hill
Summary
Dynamic administrative professional with a proven track record at NeXX Ltd, excelling in data management and customer service. Recognized for enhancing office productivity and maintaining confidentiality while processing sensitive information. Skilled in Microsoft Excel and effective communication, driving improved customer satisfaction and operational efficiency.
Overview
7
7
years of professional experience
Work History
Administrative Clerk
NeXX Ltd
01.2024 - Current
- Entered data into system and updated customer contacts with information to keep records current.
- Safeguarded sensitive information by maintaining strict confidentiality protocols when handling personnel files or company documentation.
- Input data and processed system change to generate accurate reports.
- Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
- Created welcoming environment for customer by greeting and assisting, as well as quickly responding to customer inquiries and needs.
- Reduced errors in data entry tasks by maintaining accurate records and utilizing verification methods.
- Managed daily mail distribution for both internal employees and external customers or clients.
- Enhanced office productivity by managing incoming calls, emails, and appointments for staff members.
- Maintained confidentiality of sensitive information, adhered to data protection protocols diligently.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Bank Reconciliation and Vat filling.
- Works on Quickbooks
- Do Costing for new products
Senior Sales Advisor
361 Le Warehouse Ltd
03.2018 - 01.2024
- Increased sales revenue by developing and implementing effective sales strategies.
- Implemented customer feedback loops, driving continuous improvement of products and services.
- Worked closely with marketing team members to create targeted campaigns that generated qualified leads.
- Provided exceptional customer service, resulting in increased repeat business and referrals.
- Trained, coached, and mentored new sales associates for maximum performance.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Up-sold and cross-sold products effectively, driving sales and increasing revenue.
- Built relationships with customers and community to promote long term business growth.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Set and achieved company defined sales goals.
- Informed customers of promotions to increase sales productivity and volume.
Education
Form V -
Eden College
Rose HillSkills
- Attention to detail
- Clerical support
- Maintaining confidentiality
- Verbal and written communication
- Billing and invoicing
- Problem-solving
- Customer follow-up
- Cash management
- Invoice processing
- Customer service
- Microsoft Excel
- Front desk reception
- Phone call handling
- Microsoft office
- Mail handling
Accomplishments
Awarded twice Top Sales Advisor at 361 Le Warehouse Ltd
Timeline
Administrative Clerk
NeXX Ltd
01.2024 - Current
Senior Sales Advisor
361 Le Warehouse Ltd
03.2018 - 01.2024
Form V -
Eden College
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