Amanda González Rodríguez
Málaga (Spain) Open For Relocation
Summary
Meticulous Executive Cleaning Manager with 16 years experience in the hospitality industry, 13 of them in my company. Always at the highest level of cleaning quality and staff efficiency. Additional skills include time management, monitoring and motivating employees as well as providing excellent customer service through highly organized services.
Currently improving my level of English and French.
Overview
16
16
years of professional experience
Work History
Executive Housekeeping Manager
Club Med Exclusive Collection Chalets Grand Massif
05.2024 - 08.2024
- Audit Management.
- Point of contact and responsible for all enquiries, claims and complaints.
Executive Housekeeper Assistant
Club Med Grand Massiff Samoëns Morillon
01.2024 - 04.2024
- Stakeholder relationship development, working daily with my manager, the room division manager and the Director.
Executive Housekeeper Assistant
Club Med Magna Marbella
06.2023 - 12.2023
- Identifying team problems, doing collaborative work and thus improving performance and customer satisfaction.
- Doing quality control in view of an audit.
Executive Housekeeper Assistant
Ikos Andalusia Resort
03.2023 - 06.2023
- Preparation for opening and extensions 2023
- Staff training for the utmost luxury.
Executive Cleaning Manager
Limpiezas Amanda
04.2015 - 12.2021
- Introduction of professional cleaning methods customized for each home and business.
- Develop, establish and maintain excellent professional relationships with all clients.
- Interviews with potential future employees. Onboarding, training and mentoring of new employees.
- Identifying new sales opportunities.
- Technical support, problem solving through the web, email, whatsapp and calls.
- Handling special enquiries from key customers.
- Convert enquiries into new customers.
- Administrative procedures
- Creation of website and RRSS, monitoring and creation of updated content.
Professional Cleaner
Limpiezas Amanda
Spain
04.2008 - 04.2015
Education
Technician in Administrative Management
IES Mare NostrumManagement And Organization of Cleaning Workteams
IACP Junta De AndalusiaSurfaces And Furniture Cleaning in Buildings/Shops
IACP Junta De AndalusiaPostgraduate Course Hotel Housekeeping Manager.
Euroinnova Business SchoolManagement of Flats And Cleaning in Accomodation
Euroinnova Business SchoolTeam Leadership
University Antonio Of NebrijaProfessional Postgraduate Degree:
Educa Business SchoolUniversity Antonio of Nebrija
Euroinnova Business School
Practical Course On Waste Management.
Euroinnova Business SchoolTechnical and Software
- Handling of queries, claims or complaints from customers and housekeepers use Etis
- Program used for room check-in is HOPR.
- PMS
- Creating Functional spreadsheet using MS Excel.
- Creation of websites through WordPress.
Languages
Spanish
Bilingual or Proficient (C2)
English
Elementary (A2)
French
Elementary (A2)
Skills
- Expertise in cleaning techniques and equipment
- Communication and writing skills
- Orientation towards productivity indicators
- Organization and tidiness
- Team leadership
- Complex problem solving
- Optimal control of emotions
- Time management
Software
Hopr
PMS
WordPress
Etis
Timeline
Executive Housekeeping Manager
Club Med Exclusive Collection Chalets Grand Massif
05.2024 - 08.2024
Executive Housekeeper Assistant
Club Med Grand Massiff Samoëns Morillon
01.2024 - 04.2024
Executive Housekeeper Assistant
Club Med Magna Marbella
06.2023 - 12.2023
Executive Housekeeper Assistant
Ikos Andalusia Resort
03.2023 - 06.2023
Executive Cleaning Manager
Limpiezas Amanda
04.2015 - 12.2021
Professional Cleaner
Limpiezas Amanda
04.2008 - 04.2015
Technician in Administrative Management
Management And Organization of Cleaning Workteams
Surfaces And Furniture Cleaning in Buildings/Shops
Postgraduate Course Hotel Housekeeping Manager.
Management of Flats And Cleaning in Accomodation
Team Leadership
Professional Postgraduate Degree:
University Antonio of Nebrija
Euroinnova Business School
Practical Course On Waste Management.
Certification
Postgraduate course Hotel Housekeeping Manager
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeContract WorkGig WorkWork Location
On-SiteRemoteHybridImportant To Me
Career advancementCompany CultureTeam Building / Company RetreatsWork from home optionQuote
I feel that luck is preparation meeting opportunity.
Oprah Winfrey
Accomplishments
- Documented and resolved promoting team culture which led to increased productivity and high satisfaccion customer.
- Convert enquiries into loyal customers.
- Achieved to achieve audits without the slightest flaw through effectively helping with training and assisting the team.
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