Amanda Chiniah
Service Order Management Coordinator
Curepipe
Summary
Service Order Management Coordinator with an engineering background, currently working at Schneider Electric within the SEINT Islands Cluster. Experienced in managing end-to-end service and project orders across the Indian Ocean, Pacific Ocean, and Caribbean regions. Highly skilled in cross-functional coordination between clients, factories, logistics, technicians, and warehouses to ensure timely execution, contract compliance, accurate invoicing, and effective cash collection. Actively developing financial, MV and LV technical expertise, supported by ongoing postgraduate studies in Financial Technology and Project Management.
Overview
4
4
years of professional experience
5
5
Certifications
2
2
Languages
Work History
Service Order Management Coordinator
SCHNEIDER ELECTRIC
04.2025 - Current
- Based in the SEINT Islands Cluster, managing service and project activities across Indian Ocean, Pacific Ocean, and Caribbean regions
- Handle Transactional Orders and Factory Orders from order creation to completion (Delivery and Invoicing)
- Coordinate technician planning and scheduling to ensure on-time service delivery across the islands cluster.
- Act as the key intermediary between clients, factories, logistics teams, technicians, and warehouses
- Ensure smooth execution of contract maintenance and service agreements
- Manage invoicing processes and closely monitor customer payments to ensure timely collections
- Prepare quarterly forecasts, supporting operational and financial planning
- Gradually acquiring financial analysis skills and technical expertise in MV and LV systems
- Ensure compliance with internal processes, KPIs, and customer satisfaction standards
- Managed clients, fostering strong relationships through proactive communication and diligent follow-up practices.
- Ensured compliance with company policies and industry regulations related to order processing, shipping, and returns management.
- Collaborated with sales and logistics teams to ensure seamless coordination of shipments, deliveries, and returns.
- Learnt how to use SAP and have been mastering the tool.
Project Engineer
Rey & Lenferna Ltd
07.2024 - 03.2025
- Direct contact with customers.
- Specialized in UPS and generators.
- Sizing of UPS and generators by conducting surveys.
- Sales of UPS and generators.
- Ensured that large capacity UPS & Gensets are tested, supplied, delivered, installed and commissioned.
- Sizing and supply of electrical switchgears.
- Introduction of PV systems (Sizing & Installations)
Administrative Assistant
Swan General
04.2023 - 01.2024
- Non-motor claims handling (Engineering and Public Liability Claims)
- Customer service
- Engineering Department, Claims
- Contact: Devsingh Sobha devsingh.sobha@swanforlife.com
- Company Overview: Engineering Department, Claims
Trainee
Swan General
10.2022 - 04.2023
- Claims handling
- Customer service
- Assignment of claims
- Engineering Department, Claims
- Contact: Devsingh Sobha devsingh.sobha@swanforlife.com
- Company Overview: Engineering Department, Claims
Trainee
IBEC Ltd
08.2021 - 11.2021
- Site visits and MEP Coordination
- A company specialised in engineering services
- Contact: Mr Hishaam Durbarry hishaam.durbarry@ibec.mu
- Company Overview: A company specialised in engineering services
Education
Master of Science - Financial Technology
University of Mauritius
07.2026
Post-Graduate Certificate - Project Management
REGENT BUSINESS SCHOOL
South Africa 04.2001 -
BEng - Electrical and Electronic Engineering
University of Mauritius
01.2024
Higher School Certificate -
Dr Maurice Cure State College
01-2017
School Certificate - undefined
Dr Maurice Cure State College
01.2015
Skills
MS Office
Certification
Huawei Seeds for the Future, 10/2022
Timeline
Service Order Management Coordinator
SCHNEIDER ELECTRIC
04.2025 - Current
Project Engineer
Rey & Lenferna Ltd
07.2024 - 03.2025
Administrative Assistant
Swan General
04.2023 - 01.2024
Trainee
Swan General
10.2022 - 04.2023
Trainee
IBEC Ltd
08.2021 - 11.2021
Post-Graduate Certificate - Project Management
REGENT BUSINESS SCHOOL
04.2001 -
BEng - Electrical and Electronic Engineering
University of Mauritius
School Certificate - undefined
Dr Maurice Cure State College
Master of Science - Financial Technology
University of Mauritius
Higher School Certificate -
Dr Maurice Cure State College
Hobbies
1. Netflix
2. Spending time with my Family
3. Playing games - Dominoes and Cards