Alvin Pillay Vinayagam

During my time at Storm Edge, I worked on several projects, the Phoenix Bev Distribution website where my role was to maintain correct process.
I also worked on Honda Mauritius website.

Last project during my time at Storm Edge was related to a Government app for traffic watch.
Purpose was to gather data on how to decrease traffic.

At Dayforce, I worked for 8 years, developed a strong relation with my peers and managers.
I work with customers from different regions namely US, Can , UK and Australia.

Developed a great ability to deal with difficult clients and projects.
Working under pressure has helped me thrive under my role at Dayforce.

Help in several team at Dayforce:
1. Started in US pod for 2 years.
2. Transitioned to a now phased out team which is the commercial team.
This team helped out customers with employees below 500.
3. Spent 3 months in our reporting team to provide help in decreasing backlog.
4. Worked in our WFM team ( Schedules and Timesheet ) for 3 years.
Providing mentorship to new hires.
5. Moved to Sr team whose purpose is to help support team in closing tickets by delivering training, drop in and assisting on assistance task.
During my time in the Sr team, I worked on several projects:
i. Helped settling drop in and training sessions.
ii. Joined analyst on calls with difficult clients to provide assistance.
iii. Provided help in regards to escalation either internal or client escalations.
iv. Ensured quality of customer support remains flawless.

Currently nearly 3 years, I moved to our HR module and same as WFM the same quality of support is provided.

I am an expert in the below modules:
1. WFM
2. HR

Also I am proficient in Talent(Recruiting,Onboarding).

Proficient in both languages.