Allas Jean Alexci
Port Mathurin
Summary
Administrative professional with proven track record in managing office environments and facilitating efficient operations. Known for strong focus on team collaboration and adapting to changing needs, ensuring reliable support across various functions. Displays excellent organizational and communication skills, contributing to seamless office management.
Overview
13
13
years of professional experience
Work History
Administrative Officer
PRETTY LADY ACESSORIES GROUP
07.2024 - Current
- Assisted in onboarding new staff by preparing necessary materials.
- Handled incoming calls and directed them to appropriate personnel.
- Maintained filing system to keep documents organized and accessible.
- Processed mail and packages to ensure timely distribution.
- Assisted with scheduling appointments and coordinating meetings.
- Maintained accurate records, ensuring timely processing of invoices, payments, and financial reports.
- Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
- Updated reports, managed accounts, and generated reports for company database.
- Enhanced overall office productivity through effective staff management and coordination of daily tasks.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Managed sensitive data securely by establishing strict access controls and implementing proper storage protocols.
- Contributed to successful projects by providing essential administrative support and resource management.
- Improved communication within the organization through regular updates on policies, procedures, and key events.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Created, prepared, and delivered reports to various departments.
- Boosted employee morale by addressing concerns promptly and fostering a positive work environment.
- Assisted in achieving company objectives through active participation in strategic planning sessions and goal setting initiatives.
- Ensured compliance with industry regulations by maintaining up-to-date knowledge of requirements and monitoring adherence to guidelines.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
- Completed daily logs for management review.
Human Resources Officer
Solocal Interactive Ltd
01.2022 - 07.2024
- Organized job fairs for increased visibility and interest in open positions.
- Facilitated quarterly reviews for ongoing employee growth and development.
- Maintained accurate personnel records, ensuring privacy standards were met in accordance with relevant regulations.
- Coordinated new hire onboarding, completing background checks and reference checks to complete screenings.
- Managed employee benefits programs, ensuring timely enrollment and accurate recordkeeping.
- Supervised job interviews and conducted exit surveys to verify compliance with HR best practices.
- Advised department managers on best practices in regard to labor relations, conflict resolution, and disciplinary actions.
- Coordinated onboarding processes for new hires, integrating them seamlessly into the workplace environment.
- Evaluated the effectiveness of current HR systems; identified areas requiring enhancement or replacement.
- Developed and implemented comprehensive human resources policies and procedures in compliance with applicable federal and state laws.
- Ensured compliance with labor laws and regulations through diligent review of company practices and policies.
- Facilitated employee relations, benefits administration and performance management initiatives to support workforce needs.
- Streamlined recruitment processes for improved efficiency in hiring top talent.
- Conducted job analysis, salary surveys and market analysis to deliver competitive compensation and benefits packages.
- Coordinated employee placements and administrative details.
- Enhanced employee satisfaction by implementing effective HR policies and procedures.
- Assisted in workforce planning efforts by analyzing staffing needs based on organizational goals and growth projections.
- Assisted managers and supervisors with employee disputes, disciplinary actions and other workplace issues.
- Reduced employee turnover by addressing concerns, mediating conflicts, and providing support for staff members.
- Developed relationships with local colleges/universities to build a pipeline of potential candidates for internships/full-time positions.
- Organized regular team-building events to promote camaraderie among employees and boost morale.
- Drafted and documented employee handbook and company policies to reduce compliance risks.
- Promoted employee engagement with organizational objectives during new employee orientations and industry conventions.
- Developed and monitored employee recognition programs.
- Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency.
- Collaborated with managers to identify and address employee relations issues.
- Assisted with writing job postings and job descriptions for boards.
- Conducted performance reviews and provided feedback to managers on employee performance.
- Completed human resource operational requirements by scheduling and assigning employees.
- Generated and analyzed reports to monitor employee engagement and attrition trends.
- Advocated for staff members, helping to identify and resolve conflicts.
- Improved office efficiency by effectively managing internal communications and correspondence.
- Coordinated implementation of people-related services, policies and programs through departmental staff.
Sales Agent
Solocal Interactive Ltd
04.2021 - 12.2021
- Developed strong relationships with clients through excellent customer service and regular followups.
- Assisted call-in customers with questions and orders.
- Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.
- Leveraged CRM software to efficiently track leads, manage contacts, and monitor progress toward goals.
- Enhanced product knowledge through continuous training and professional development opportunities.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
Customer Service Agent
CSL LTD
02.2017 - 03.2021
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Maintained a high level of professionalism when interacting with customers, ensuring positive experiences.
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
- Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Clearly communicated product features and benefits, helping customers make informed decisions about their purchases.
- Responded to customer requests for products, services, and company information.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Customer Service Representative
CCA INTERNATIONAL
01.2015 - 01.2017
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Met customer call guidelines for service levels, handle time and productivity.
Sales & Marketing Coordinator
Alex Digital Photo Studio Ltd
01.2014 - 12.2014
- Conducted market research to identify potential customers and analyze competitor strategies.
- Coordinated marketing campaigns and promotional events to boost brand awareness.
- Boosted sales revenue by developing and implementing targeted marketing campaigns.
- Achieved customer satisfaction through prompt response to inquiries, leading to repeat business and positive referrals.
- Assisted sales team members in developing customer relationships, and building customer loyalty.
- Coordinated with other departments to provide smooth execution of sales initiatives.
Secretary's Assistant
Rod Com Ltd
01.2012 - 12.2013
- Managed filing system, entered data and completed other clerical tasks.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Established administrative work procedures to track staff's daily tasks.
- Liaised between clients and vendors and maintained effective lines of communication.
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
Education
Excel
Intelligence Alternative
Labour Law Master Class
Capfor
Human Ressource Traning - A Practical Approach
Sheffield School
Skills
- Office management
- Scheduling and calendar management
- Records management
- Documentation and control
- Relationship building
- Human resources support
- Personnel management
- Database administration
- Event coordination
- Customer service
- Microsoft Excel
- Computer skills
- Customer and client relations
Nom et coordonnées
Additional Information
- Voyages : [Pays]
- Gastronomie
- Musique
- Mode
Langues
Espagnol
Débutant
Personal Information
Expérience
CDI,CDI,CDI,CDI,CDI,CDI
Formation
Bien
Timeline
Administrative Officer
PRETTY LADY ACESSORIES GROUP
07.2024 - Current
Human Resources Officer
Solocal Interactive Ltd
01.2022 - 07.2024
Sales Agent
Solocal Interactive Ltd
04.2021 - 12.2021
Customer Service Agent
CSL LTD
02.2017 - 03.2021
Customer Service Representative
CCA INTERNATIONAL
01.2015 - 01.2017
Sales & Marketing Coordinator
Alex Digital Photo Studio Ltd
01.2014 - 12.2014
Secretary's Assistant
Rod Com Ltd
01.2012 - 12.2013
Labour Law Master Class
Capfor
Human Ressource Traning - A Practical Approach
Sheffield School
Excel
Intelligence Alternative
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