Allan Michael Chetty
Port Louis,PL
Summary
Dynamic Business Travel Consultant with a proven track record at Rogers Aviation, excelling in customer inquiry management and problem-solving. Expert in travel booking systems and visa guidance, I thrive on delivering exceptional service and fostering team collaboration to enhance customer experiences. Committed to professionalism and attention to detail in every interaction. Results-oriented customer service professional commended for exceptional customer satisfaction ratings, speedy resolutions and consistent availability. Strategic and persuasive with several years of experience working in customer-facing environments. Accustomed to using tactful communication and active listening to creatively solve problems achieve positive outcomes.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Business Travel Consultant
rogers aviation
Ebene
09.2024 - Current
- Navigated complex challenges through collaboration with various departments to deliver solutions addressing customer needs.
- Provided guidance and advice to customers concerning passport and visa requirements prior to departure.
- Maintained accurate records of bookings using computerized reservation systems.
- Managed customer inquiries efficiently and responded promptly to all emails and phone calls.
- Assisted travelers with any issues that arose during their journeys such as lost luggage or delays.
- Coordinated travel arrangements for corporate clients across multiple destinations.
Senior Customer Service Representative
Solis 360
Ebene
04.2025 - 09.2025
- Managed incoming calls from customers while providing exceptional service.
- Collaborated with other departments such as Sales, Marketing, and Technical Support.
- Provided technical support to customers via phone, email and chat.
Education
2025 - Law & Management Ongoing
Open University of Mauritius
Curepipe CampusSkills
- Travel booking systems
- Visa and passport guidance
- Customer inquiry management
- Technical support services
- Data management
- Customer relationship management
- Team collaboration
- Attention to detail
- Time management
- Problem solving
- Professionalism
- Customer service
- Data entry
- Booking management
- Travel coordination
- Adaptability
- Tech-savviness
Certification
I received customer service training titled "Les attentes de la clientèle" while working at Rogers Aviation.
Languages
French
First Language
English
Proficient (C2)
C2
Allan Chetty
I am keen to learn and continuously improve myself. I regularly read books to expand my knowledge and actively work on developing my professionalism, leadership skills, and self-management. I'm committed to personal growth and becoming better each day.
Alongside my current work, I am pursuing my Law and Management degree at the Open University of Mauritius
References
References available upon request.
Timeline
Senior Customer Service Representative
Solis 360
04.2025 - 09.2025
Business Travel Consultant
rogers aviation
09.2024 - Current
2025 - Law & Management Ongoing
Open University of Mauritius