Hi, I’m
Alexandre Perrine
Flacq
Summary
Relationship manager with experience acquired in the customer service, banking services and implementation of changes in the banking sector. Have acquired several years of experience in the customer service, customer relationship, portfolio management and change management.
Overview
12
years of professional experience
1
Certification
3
Language
Work History
MCB Ltd
Relationship Manager
05.2022 - Current
Job overview
- Build a trusted relationship with existing and potential high net worth clients to provide them with appropriate banking and investment solutions to meet their evolving needs.
- Develop and grow your portfolio of clients through active business development.
- Build a network of internal and external contacts to assist in origination of new business.
- Provide clients with a full range of financial services including wealth & investment related solutions.
- Deliver our value proposition of outstanding service, tailored advice and exclusive privileges.
- Monitor performance metrics of the portfolio, identifying deviations and taking corrective actions on a regular basis to meet set objectives and increase its profitability.
- Ensure compliance to MCB policies and to other local and international procedures for better risk management.
- Provide coaching to team members and continually share information, experience and expertise to promote a high performance culture.
- Active participation in dedicated events.
MCB Ltd
Change Executive, Digital Transformation Programme
07.2019 - 05.2022
Job overview
- Management of dedicated portfolio of Businesses in terms of transformation implementation and people change management
- Delivery of training alignes to the complexity of the change
- Preparation of reinforcement plan in new of making the changes stick
- Stakeholder management and collaboration to ensure continuous communication and minimise change resistance
MCB Ltd
Relationship Executive
04.2018 - 07.2019
Job overview
- Management and analysis of a portfolio on 400 individual and corporate clients
- Was assigned as
- Champion for the Mortgage Project to guide colleagues throughout the Grand Bay Region
- Met the sales and customer service KPIs for the financial year
MCB Ltd
Customer Service Representative
04.2015 - 04.2018
Job overview
- Customer advice, sales of banking products and services, relationship, claims management and compliance with banking regulations
- Support for mass clients as well as those for upper segments of MCB being
- Select and Private Banking
- Was priced for best customer service representative.
MCB LTD
TELLER
01.2017 - 01.2018
Job overview
- Cash and back office transactions
- Licence Economie Gestion
- ABOUT ME
MCB Ltd
Trainee
04.2011 - 10.2011
Job overview
- Training and Development Centre
- Data entry and filing of new job and internal/external training applications.
EURO CRM
Tele-Adviser
12.2010 - 04.2011
Job overview
- Offer a renewal of mobile plans, with benefits
- Demonstrate a professional and customer-focused attitude to help retain existing customers.
Education
Universite De PoitiersFrance
Licence from Economy And Management
01.2019
Academie De La ReunionFrance
Brevet De Technicien Superieur from Banking And Customer Relationship
07.2017
Skills
- Customer Service
- Product knowledge
- Portfolio
- Organising
Certification
Agile Fundamentals
Languages
French
Native language
English
Advanced
C1
Timeline
Relationship Manager
MCB Ltd
05.2022 - Current
Change Executive, Digital Transformation Programme
MCB Ltd
07.2019 - 05.2022
Relationship Executive
MCB Ltd
04.2018 - 07.2019
TELLER
MCB LTD
01.2017 - 01.2018
Customer Service Representative
MCB Ltd
04.2015 - 04.2018
Trainee
MCB Ltd
04.2011 - 10.2011
Tele-Adviser
EURO CRM
12.2010 - 04.2011
Universite De Poitiers
Licence from Economy And Management
Academie De La Reunion
Brevet De Technicien Superieur from Banking And Customer Relationship
Similar Profiles
VEEDOOSHI SHIBCHURNVEEDOOSHI SHIBCHURN
Customer Service Representative at MCB LtdCustomer Service Representative at MCB Ltd
KELLY LADOUCEKELLY LADOUCE
Customer Service Representative in the Corporate Institutional Banking at MCB LtdCustomer Service Representative in the Corporate Institutional Banking at MCB Ltd
Vikash APPADOOVikash APPADOO
Manager - Finance Operations and MI at MCB LtdManager - Finance Operations and MI at MCB Ltd