Alexandre Nicolin

• Assist Operations Manager in supervising daily operations of organization 'stock control of kitchen and other task'
• Assist chef cook before departure of boats and ensuring all is running smoothly on timely fashion
• Welcoming guest on onboarding and ensure all is running smoothly before departure of catamarans
• Address operational issues and concerns in timely fashion
• Maintain facility clean, safe and organised.

• Attend to Guests' complaints and liaise with HOD concerned for remedial actions
• Compile Guests preferences
• Assist management team in achieving company's goals and objectives, with regards to entertainment department activities and program
• Provide guest information and advice on available activities and facilities
• Organise, promote and coordinate Deep into Mauritius activities
• To encourage guests to like, post and rate the hotel on social media pages (Facebook, Instagram, Trip Advisor..)

• Welcome customers and new prospect
• Sell the club facilities to newcomers
• Follow up on reservation 'tennis court and Paddle'
• Daily accounting, control payments via the gym system
• Sell subscriptions and contract explain the contract condition
• Use the Heitz System - Gym management and access control software

Head waiter trainee

• Developed strong rapport with returning guests, leading to increased customer loyalty and positive reviews.
• Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
• Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
• Greeted new customers, discussed specials, and took drink orders.
• Collaborated with kitchen staff to ensure timely and accurate order delivery for guest satisfaction.
• Enhanced customer dining experience by providing exceptional service and anticipating guest needs.

• Catering
• Take weekly inventories
• Manage the stock
• Perform restaurant service (greet, take orders and serve customers)
• Use the cash register system
• Collaborated with kitchen staff to ensure timely execution of high-quality dishes.
• Analyse management problems and propose solutions

• Assist the manager in the administration
• Follow up on the implementation of advertising campaigns on social networks
• Collaborated with cross-functional teams to create cohesive brand messaging across all platforms.

• Development of a report based on how Roger Fayd'herbe met the many challenges during the Covid crisis at many level.
• Analyse and propose solutions to management problems
• Assist on weekly management meetings
• Propose new ideas
• Visits to agricultural sites

Housekeeping and Restauration Department

• Gained practical experience in various aspects of the field, applying academic knowledge to real-world situations.
• Communicated effectively with faculty and staff and accepted critiques and suggestions for areas of improvement.
• Conducted regular room inspections to verify compliance with housekeeping standards.
• Ensured timely completion of daily tasks, leading to an increase in positive guest feedback regarding room cleanliness.
• Cultivated warm relationships with regular customers.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.

• Housekeeping, reception & catering
• Housekeeping
• To carry out the blank rooms by respecting all the standards with the women and valets of rooms
• Catering
• To carry out the settings
• Greet and serve customers
• Cash in at the counter
• Reception
• Greet guests according to the hotel's standards and inform them about the hotel's operations
• To carry out the 'check-in' and 'check-out'

• Sales Department
• Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
• Participation in the elaboration of quotations
• Welcoming customers / tourists at the airport with the customer service representatives

• Social networks and graphic design
• Assist designers and community managers in the creation of adverts on social networks