Aleksi Fabre
Curepipe,Maurice
Summary
Results-driven with a strong focus on enhancing customer satisfaction and loyalty. Expertise in communication, teamwork, and attention to detail, contributing to effective complaint resolution and improved service practices.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Customer Experience Officer
Escoffier Luxury Institute & Maison Escoffier
St Pierre, Mauritius
09.2025 - 07.2026
- Collaborated with team members to improve customer service experience, contributing to higher customer satisfaction.
- Assisted customers with inquiries and product selection, fostering positive interactions and ensuring informed choices.
- Handled customer complaints effectively, ensuring timely resolution and satisfaction.
- Advised management on best practices for delivering excellent customer service, enhancing overall service standards.
- Provided technical support during product demonstrations and installations.
- Answered customer inquiries via telephone, email, online chat, and in-person.
- Monitored social media platforms for customer feedback or concerns.
- Assisted in event setup and breakdown for various functions and gatherings.
- Created engaging visual designs for various digital platforms.
Internship Student
Fine Foods LTD
Port Louis
03.2024 - 03.2024
- Observed the operations of different departments within the company
- Learned about daily operations and organizational structure
Education
High School Diploma -
Lycée Des Mascareignes
Moka, Mauritius07-2025
Skills
- Customer service
- Communication
- Attention to Detail
- Teamwork
- Digital marketing
- e-commerce
- Business development
- Accountability
Languages
English
Upper Intermediate (B2)
B2
Spanish
Elementary (A2)
A2
French
Native
Native
Mauritian Creole
Advanced (C1)
C1
Certification
Automatic Driving License In Progress
Affiliations
Volunteer – Étoile du Berger (NGO)
Timeline
Customer Experience Officer
Escoffier Luxury Institute & Maison Escoffier
09.2025 - 07.2026
Internship Student
Fine Foods LTD
03.2024 - 03.2024
High School Diploma -
Lycée Des Mascareignes