AKINRIBIDO OLALEKAN SOLOMON
Vacoas
Summary
Eager to leverage strong communication skills, problem-solving abilities, and in-depth product knowledge to provide exceptional customer service and contribute to a positive customer experience.
Overview
3
3
years of professional experience
Work History
AFTER SALES ADVISOR
Genpower Ltd /plurel Services
05.2023 - Current
- Delivered exceptional customer service, addressing both inbound and outbound communication effectively.
- Provided product support and answered technical questions related to the company’s offerings.
- Resolved complex customer issues with patience and professionalism, ensuring customer satisfaction.
- Handled multiple customer interactions simultaneously, demonstrating excellent multi-tasking abilities.
- Offered feedback to improve customer service processes and enhance overall product offerings.
CUSTOMER SUPPORT OFFICER
AKC ENTERPRISE LTD
01.2022 - 05.2023
- Provided excellent customer service by responding to customer inquiries, concerns, and issues through phone and email.
- Resolved customer problems by accurately assessing the issue and offering timely, effective solutions.
- Maintained a deep understanding of company products and services, communicating relevant information to customers.
- Ensured compliance with company policies and procedures during customer interactions.
- Documented customer interactions, transactions, and complaints for accurate record-keeping.
- Collaborated with team members and leadership to achieve personal and team goals, ensuring a seamless customer experience.
- Managed customer cases, tracked progress, and followed up to ensure timely resolution.
QUALIFIER
INSURANCE SUPERMARKET INTERNATIONAL USA
05.2021 - 03.2022
- Process inbound and outbound call traffic to qualify leads and make live transfers
- Qualify prospects
- Resolve client queries
- Prepare customer spreadsheets and keep an online record
Education
BBA - Bachelor of Business Administration
AMITY INSTITUTE OF HIGHER EDUCATION
Vacoas, Mauritius01.2021
HUMAN RESOURCES AND SKILL ACQUISITION -
CIC CONSULT LIMITED
Lagos01.2014
Skills
- Customer Relationship Management (CRM) Software
- Communication
- Problem-Solving
- Multitasking
- Empathy
- Team Collaboration
Activities
- Playing chess and solving puzzle games for indoors
- Enjoy playing football outdoors
Timeline
AFTER SALES ADVISOR
Genpower Ltd /plurel Services
05.2023 - Current
CUSTOMER SUPPORT OFFICER
AKC ENTERPRISE LTD
01.2022 - 05.2023
QUALIFIER
INSURANCE SUPERMARKET INTERNATIONAL USA
05.2021 - 03.2022
BBA - Bachelor of Business Administration
AMITY INSTITUTE OF HIGHER EDUCATION
HUMAN RESOURCES AND SKILL ACQUISITION -
CIC CONSULT LIMITED