Akash Narsimulu
Moka
Summary
Cheerful , offering experience in fast-paced diner and short-order restaurant settings. Promotes customer comfort and enhanced experiences by answering questions and responding to concerns. Maintains service standards and follows safe service regulations. Always ready to help team members by taking on additional tasks by always staying motivated with experience serving customers in busy, fine dining restaurants. Recognized for significantly increasing guest check averages by promoting appetizers, specialty items and unique wine selections. Collaborative, thoughtful team leader offering clear, comprehensive and supportive supervision.
Overview
10
10
years of professional experience
Work History
Restaurant Manager
Le Suffren Hotel & Marina
04.2023 - Current
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Assisted in development and implementation of new menus to offer variety and options to customers.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
- Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Increased restaurant revenue by optimizing table turnover rates and enhancing menu offerings.
Assistant Restaurant Manager
Le Suffren Hotel & Marina
02.2022 - 04.2023
- Created and maintained detailed financial records and reports to inform future strategies.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Assisted with menu development, resulting in a diverse and appealing selection for patrons.
- Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
- Enhanced customer satisfaction by addressing and resolving complaints promptly and professionally.
Head Waiter
Le Suffren Hotel
09.2019 - 02.2022
- Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Inspected dishes and utensils for cleanliness.
- Greeted new customers, discussed specials and took drink orders.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Monitored restaurant traffic across special days and seasons and designed schedules to optimize coverage.
- Upheld high standards of professionalism when dealing with customer issues, supporting serving staff and waiting on tables.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Waiter
Shan-gri La Le Touessrok
02.2016 - 07.2019
- Bussed and reset tables to keep dining room and work areas clean.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Maintained customer satisfaction by clarifying questions about orders and specialty items.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization and provide easy access during busy peak service times.
- Upsold drink specialty items, wine selections and desserts to increase overall sales and exceed targets.
- Used cash registers and credit card machines to cash out customers.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
Trainee Waiter
The Residence
06.2014 - 08.2015
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained customer satisfaction with timely table check-ins to assess food and beverages.
- Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization and provide easy access during busy peak service times.
- Inspected dishes and utensils for cleanliness.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
Education
NC3 -
St Gaëtan Duval
Ébène 07.2015
SC -
Curepipe College
Curepipe01.2013
Skills
- Menu Recommendations
- High Energy and Stamina
- Verbal and Written Communication
- Order Accuracy and Delivery
- Transactions and Cash Handling
- Workflow Coordination
- High Volume Dining
- Cleaning and Sanitizing
- Able to Lift 30 Pounds
- Warm and Friendly
- Service-Oriented
- Cool Under Pressure
- Relationship Building
- Food and Beverage Service
- Team Player
- Upselling and Cross Selling
- Food and Beverage Pairings
- Table Monitoring and Turnover
- Decision Making
- Multitasking and Prioritization
- Adaptable and Flexible
- Team Leadership
- Reliable and Responsible
Languages
English
Advanced (C1)
French
Intermediate (B1)
Timeline
Restaurant Manager
Le Suffren Hotel & Marina
04.2023 - Current
Assistant Restaurant Manager
Le Suffren Hotel & Marina
02.2022 - 04.2023
Head Waiter
Le Suffren Hotel
09.2019 - 02.2022
Waiter
Shan-gri La Le Touessrok
02.2016 - 07.2019
Trainee Waiter
The Residence
06.2014 - 08.2015
NC3 -
St Gaëtan Duval
SC -
Curepipe College
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