Aika Nkini
Daressalaam
Summary
Thrives on learning new skills quickly and approaches daily challenges with flexibility and openness to changes of new different needs. Superior work ethic and excellent communication, multitasking, and prioritization skills.
Overview
2
2
years of professional experience
Work History
Customer Experience Representative
TW Stores Ltd
Bagatelle, Moka.
09.2020 - 08.2022
- Engaged in cross-selling and up-selling activities to enhance customers' experiences and generate revenue.
- Utilized telephone, online chat and email platforms to deliver outstanding customer service.
- Collaborated with internal team members to resolve customer concerns and deliver enhanced customer experiences.
- Resolved customers' issues related to online purchases, late product deliveries and billing discrepancies to encourage good customer relationships.
- Addressed customer inquiries, concerns and complaints by providing solutions and alternatives and followed up to confirm resolution.
- Responded to high volume of incoming calls utilizing listening and communication skills to identify customer problems, needs and opportunities.
Education
Master of Science - Business Management
Middlesex University
Flic En Flac, Mauritius07.2023
Bachelor of Arts - Bussiness Management in Finance
Middlesex University
Flic En Flac, Mauritius08.2022
High School Diploma -
Marian Girls Secondary School
Bagamoyo, Tanzania05.2019
Skills
- Financial Services
- Courteous with Strong Service Mindset
- POS Systems and Ordering Platforms
- Responding to Difficult Customers
- Relationship Development
- Swift problem solver
Languages
Swahili
Native language
English
Advanced
C1
French
Upper intermediate
B2
Timeline
Customer Experience Representative
TW Stores Ltd
09.2020 - 08.2022
Master of Science - Business Management
Middlesex University
Bachelor of Arts - Bussiness Management in Finance
Middlesex University
High School Diploma -
Marian Girls Secondary School
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