Ahmad Muhiyuddin Soonathon

Working for Constellation (French Company)

• Provided Level 1 and Level 2 support for clients, resolving technical issues related to hardware, software, networking, and system functionality.
• Managed and maintained client-server infrastructure, ensuring optimal performance and minimizing downtime.
• Supported and administered databases, including troubleshooting performance issues, backup, and recovery operations.
• Oversaw and optimized the company’s network environment, including LAN/WAN, VPNs, routers, switches, and firewalls.
• Ensured that IT systems met security and compliance requirements by implementing best practices and staying updated on industry standards.
• Coordinated with cross-functional teams to implement and maintain IT projects, including system upgrades and migrations.
• Trained and supported end-users, ensuring seamless communication and a high level of user satisfaction.

Key Achievements:

• Successfully improved system uptime by X%, reducing network outages.
• Enhanced database query performance and optimized server load, contributing to faster response times.
• Played a key role in the deployment of a new network infrastructure, resulting in better scalability and reliability.

• Operating Systems: Windows Server, Linux (Ubuntu, CentOS), macOS
• Networking: TCP/IP, DNS, DHCP, VPN, VLAN, Routing and Switching, Firewall Configuration
• Databases: SQL Server, MySQL, PostgreSQL, Database Backup/Restore, Query Optimization
• Tools & Technologies: VMware, Hyper-V, Active Directory, Microsoft Exchange, SSH, SNMP
• Programming/Scripting: Bash, PowerShell, Python
• Monitoring & Ticketing Systems: Nagios, SolarWinds, ServiceNow, Jira

• As a System Administrator, I am responsible for overseeing and managing critical aspects of an organization's IT infrastructure. My role involves ensuring the stability, security, and efficiency of systems to support business operations effectively. Below are the key responsibilities associated with this position:
• 1. VxRail Management: Configuring, monitoring, and maintaining VxRail infrastructure, including storage, compute, and networking components. This involves managing virtualization environments, optimizing performance, and ensuring high availability of VxRail systems.
• 2. Telephony 3CX Management: Administering and maintaining the Telephony 3CX system, which includes managing IP PBX configurations, SIP trunks, extensions, voicemail, call routing, and system integrations. This involves troubleshooting telephony issues, configuring call queues, and ensuring seamless communication services for end-users.
• 3. CodeTwo Signature Management: Managing CodeTwo Signature software for email signature management. This includes configuring email signatures, disclaimers, and branding elements for all outgoing emails. Additionally, monitoring and troubleshooting any issues related to email signature generation and deployment.
• 4. Mimecast Management: Administering and maintaining the Mimecast email security and archiving platform. This involves configuring email filtering policies, managing email continuity services, and ensuring compliance with email security standards and regulations.
• 5. Ticketing System Management (GLPI): Managing the ticketing system, such as GLPI, for tracking IT support requests, managing assets, and documenting IT infrastructure changes. This includes configuring ticketing workflows, assigning tickets to appropriate personnel, and generating reports on ticketing system performance.
• 6. FTP Server Management: Administering and maintaining the FTP server for file transfer and sharing purposes. This involves configuring user accounts and permissions, monitoring server activity, and ensuring the security and availability of FTP services.
• 7. Valtregrity Backup Management: Managing and maintaining the Valtregrity backup solution for data protection and disaster recovery purposes. This includes configuring backup schedules, monitoring backup jobs, and verifying data integrity.
• 8. Citrix Management: Administering and maintaining Citrix virtualization infrastructure, including XenApp and XenDesktop environments. This involves configuring virtual desktops and applications, optimizing performance, and ensuring user access and security.
• 9. vSphere Management: Managing and maintaining VMware vSphere virtualization infrastructure. This includes configuring virtual machines, managing host resources, monitoring performance, and ensuring high availability of virtualized environments.
• 10. DaaS System Management: Administering and maintaining the DaaS (Desktop as a Service) system, ensuring the availability, security, and performance of virtual desktop environments for end-users.
• 11. InTune Management: Managing Microsoft InTune for device management and security. This involves configuring device policies, deploying software updates, managing mobile device access, and ensuring compliance with organizational security policies.
• 12. User Support: Providing technical support to end-users for all IT systems and services, including troubleshooting issues, assisting with system configurations, and resolving technical problems in a timely manner.
• 13. System Monitoring and Performance Optimization: Monitoring system performance of all IT systems, identifying bottlenecks or issues, and taking proactive measures to optimize performance and reliability.
• 14. Documentation and Reporting: Maintaining accurate documentation of IT systems, configurations, procedures, and troubleshooting steps. Generating regular reports on system performance, security vulnerabilities, and compliance status.
• 15. Software and Patch Management: Managing the installation, configuration, and updating of software applications and patches for all IT systems to ensure system security and stability.
• 16. IT Infrastructure Planning and Expansion: Collaborating with IT management to plan and implement IT infrastructure projects, upgrades, and expansions to support organizational growth and evolving technology needs.
• 17. Compliance and Policy Adherence: Ensuring compliance with IT policies, procedures, and regulatory requirements for all IT systems, such as data protection laws, industry standards, and internal security policies.

• As an IT consultant, my primary responsibility is to provide expert advice and guidance to clients on various information technology (IT) matters. My role involves understanding my clients' business objectives and challenges, and then recommending and implementing appropriate technology solutions to address those needs. Here are the key responsibilities i have as an IT consultant:
• 1.
• Client Needs Assessment:
• Meet with clients to understand their business goals, challenges, and IT requirements. Conduct a thorough analysis of their existing IT infrastructure and systems.
• 2.
• Technology Solutions:
• Recommend appropriate technology solutions that align with the client's business objectives and budget. This may include hardware, software, cloud services, network infrastructure, and security measures.
• 3.
• Technology Implementation:
• Assist clients in implementing the recommended IT solutions. This involves planning, configuring, and deploying hardware and software, as well as integrating new systems with existing ones.
• 4.
• IT Strategy Development:
• Work with clients to develop long-term IT strategies that support their business growth and digital transformation goals.
• 5.
• Risk Assessment and Security:
• Identify potential cybersecurity risks and vulnerabilities in the client's IT environment. Develop and implement security measures to protect their data and systems.
• 6.
• Technology Upgrades and Migrations:
• Advise clients on technology upgrades and system migrations, ensuring a smooth transition and minimal disruption to their operations.
• 7.
• Troubleshooting and Support:
• Provide technical support and troubleshooting assistance to clients when they encounter IT-related issues.
• 8.
• Vendor Management:
• Liaise with technology vendors on behalf of clients, negotiating contracts, and ensuring service level agreements are met.
• 9.
• IT Training:
• Conduct training sessions for client employees to improve their IT literacy and ensure they can effectively use new systems and technologies.
• 10.
• Project Management:
• Manage IT projects from inception to completion, ensuring that they are delivered on time, within budget, and meet the client's requirements.
• 11.
• Continuous Improvement:
• Stay updated on emerging technologies, industry trends, and best practices to provide the most relevant and innovative solutions to clients.
• 12.
• Documentation:
• Maintain accurate and detailed documentation of IT assessments, recommendations, solutions implemented, and ongoing support activities.
• 13.
• Business Development:
• Collaborate with the sales and marketing teams to identify new business opportunities and expand the client base.
• 14.
• Compliance and Regulations:
• Ensure that the IT solutions and services provided to clients comply with relevant industry regulations and data protection standards.
• As an IT consultant, my success depends on my ability to build strong relationships with clients, understand their unique challenges, and provide tailored solutions that improve their business operations and efficiency. Effective communication, problem-solving skills, and technical expertise are essential traits for a successful IT consultant.

• As a Senior Network and System Administrator, I am responsible for overseeing and managing critical aspects of an organization's IT infrastructure. My role involves ensuring the stability, security, and efficiency of the network and systems to support business operations effectively. Here are the key responsibilities you might have in this position:
• Network Management:
• Design, implement, and maintain the organization's network infrastructure, including routers, switches, firewalls, and access points.
• Monitor network performance, analyze network traffic, and proactively address potential issues.
• Implement and enforce network security measures, including firewalls, VPNs, and intrusion detection systems, to protect against cyber threats.
• System Administration:
• Manage servers and operating systems, ensuring their stability, security, and optimal performance.
• Install, configure, and maintain various server software and applications needed for business operations.
• Monitor system resources, conduct performance tuning, and plan for capacity upgrades as necessary.
• Security Management:
• Implement and manage security policies and best practices to protect sensitive data and prevent unauthorized access.
• Regularly update and patch systems and applications to mitigate security vulnerabilities.
• Conduct security audits and vulnerability assessments to identify and address potential risks.
• Backup and Disaster Recovery:
• Establish and maintain robust backup solutions to ensure data integrity and facilitate disaster recovery.
• Develop and test disaster recovery plans to minimize downtime in the event of a system failure or cyberattack.
• Virtualization and Cloud Computing:
• Manage virtualized environments, such as VMware or Hyper-V, to optimize resource utilization.
• Oversee cloud infrastructure and services, ensuring their integration with on-premises systems.
• User Support and Training:
• Provide technical support and assistance to end-users, troubleshooting hardware, software, and network issues.
• Conduct user training to improve their understanding of IT systems and best practices.
• Monitoring and Performance Optimization:
• Deploy monitoring tools to track the health and performance of the network and systems.
• Analyze performance data to identify areas for improvement and optimize resource allocation.
• Documentation:
• Maintain comprehensive documentation of network and system configurations, procedures, and changes.
• Create standard operating procedures and guidelines for network and system administration tasks.
• Project Management:
• Lead or participate in IT infrastructure projects, such as network upgrades, system migrations, and technology implementations.
• Compliance and Regulations:
• Ensure that the network and systems comply with relevant industry regulations and security standards.
• IP Phone configuration and management System.
• As a Senior Network and System Administrator, I play a critical role in keeping the organization's IT infrastructure running smoothly, securely, and efficiently. My expertise in network and system administration, coupled with effective communication and leadership skills, will be essential in supporting the organization's technology needs and contributing to its overall success.

• As an IT technician responsible for printer and network support for clients, I provide technical assistance and ensure the smooth functioning of printers and network infrastructure for your clients. Here are some key responsibilities i do in this position:
• Client Support: Act as the primary point of contact for clients' printer and network-related issues. Respond to client inquiries, troubleshoot problems, and provide timely resolutions.
• Printer Installation and Configuration: Set up and configure printers at client locations, ensuring compatibility with their systems and networks. This may involve installing drivers, connecting to the network, and ensuring proper functionality.
• Printer Maintenance: Regularly maintain and service printers for clients, including cleaning, replacing consumables, and updating firmware as needed. Preventative maintenance can help avoid major issues and downtime.
• Printer Troubleshooting: Diagnose and resolve printer problems reported by clients. This could include issues related to connectivity, print quality, paper jams, and error messages.
• Network Setup and Troubleshooting: Assist clients with network setup and configuration, ensuring stable and secure connections. Troubleshoot network connectivity problems, identify issues with switches, routers, or access points, and resolve them promptly.
• Network Security: Implement and maintain security measures to protect clients' networks from unauthorized access, malware, and other potential threats. This may involve setting up firewalls, access controls, and VPNs.
• Network Monitoring: Monitor clients' networks to proactively identify and address potential issues before they cause disruptions. Ensure that network performance meets the clients' requirements.
• Software Updates and Patches: Keep clients' printers and network devices up to date with the latest firmware, drivers, and security patches. Regularly check for updates to improve performance and fix vulnerabilities.
• Client Training: Provide clients with training and support on printer usage, network best practices, and security protocols. Empower clients to handle basic printer and network issues independently when appropriate.
• Documentation: Maintain accurate and up-to-date documentation of clients' printer and network configurations, troubleshooting steps, and issue resolutions. This information will aid in future support and troubleshooting efforts.
• Client Communication: Keep clients informed about the status of their support tickets, update them on ongoing issues, and communicate proactively about any maintenance or upgrades needed.
• Vendor Management: Liaise with printer and network equipment vendors to address warranty claims, service requests, and hardware replacements for clients.
• As an IT technician serving clients, your ability to communicate effectively, understand clients' needs, and provide efficient solutions will be crucial in building strong relationships and ensuring client satisfaction. Additionally, staying updated on the latest printer and networking technologies and best practices will enable you to deliver high-quality support to your clients.

• Managed and resolved technical issues for a diverse range of clients, ensuring minimal downtime and maximum productivity.
• Installed, upgraded, and maintained hardware and software systems, resulting in enhanced efficiency and improved system performance.
• Conducted comprehensive troubleshooting and diagnosis of network connectivity problems, implementing timely and effective solutions.
• Collaborated with cross-functional teams to develop and implement IT strategies, resulting in streamlined processes and cost savings.