Adriana Ambroise
Moka
Summary
Proven customer service expert with a track record of resolving high-stress situations and enhancing customer loyalty at Concentrix. Skilled in active listening and data entry, adept at creating welcoming environments and streamlining check-in processes. Achieved satisfactory resolutions, boosting repeat business without exceeding a 55-word limit.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Concentrix
05.2023 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Front Desk Receptionist
Shangri-La
02.2023 - 04.2023
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
Education
High School Diploma - Tourism And Travel Management
Bel Air State Secondary School
Bel Air, Mauritius 01.2022
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
Languages
English
Bilingual or Proficient (C2)
French
Bilingual or Proficient (C2)
Timeline
Customer Service Representative
Concentrix
05.2023 - Current
Front Desk Receptionist
Shangri-La
02.2023 - 04.2023
High School Diploma - Tourism And Travel Management
Bel Air State Secondary School
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